1. The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education October 11, 2013 National University

2. OUTLINE  ASEAN Qualifications  ASEAN Toolbox  Next Steps  Review  Call to Action

4. Competency & Labor Division Listing 242 competency – from ASEAN Common Competency Standards for Tourism Professionals (ACCSTP) 2 primary and 6 secondary labor divisions 32 job titles 52 qualifications Certificate II Certificate III Certificate IV Diploma Advanced Diploma Combination of: Core and Generic Competencies Functional Competencies

5. Primary Division (First Labor Division)(Second Labor Division) Hotel ServicesFront Office Housekeeping Food Production Food and Beverage Services Travel ServicesTravel Agency Tour Operations Six Labor Divisions

6. Hotel Services (22 job titles) Front Office 1. Front Office Manager 2. Front Office Supervisor 3. Receptionist 4. Telephone Operator 5. Bell Boy Food Production 1. Executive Chef 2. Demi Chef 3. Commis Chef 4. Chef de Partie 5. Commis Pastry 6. Baker 7. Butcher Housekeeping 1.Executive Housekeeper 2.Laundry Manager 3.Floor Supervisor 4.Room Attendant 5.Public Area Cleaner F&B Services 1.F&B Director 2.F&B Outlet Manager 3.Headwaiter 4.Bartender 5.Waiter

7. Travel Services (9 job titles) Travel Agencies 1. General Manager 2. Assistant General Manager 3. Senior Travel Consultant 4. Travel Consultant Tour Operator 1. Product Manager 2. Sales and Marketing Manager 3. Credit Manager 4. Ticketing Manager 5. Tour Manager

8. Qualifications

10. Competency Clusters Common core Restaurant Services English Language Proficiency Management & Leadership Travel Agency – ticketing Commercial Cookery Hotel Front Office Tour Guide Services Housekeeping Patisserie Security Services Food and Beverage Service General Administration Financial Administration Human Resource Development

11. Competency Clusters – Hotel Services ClusterRestaurant Services Common Core21 Commercial Cookery21 Commercial Catering7 Patisserie10 Food & Beverage Service16 Customer Service & Sales Marketing7 General Administration14 Financial Administration9 Human Resource Development12 Management & Leadership16 English Language Proficiency11

12. Competency Clusters – Hotel Services Cluster Front Office & Housekeeping Common Core19 Hotel Front Office12 Housekeeping7 Security Services10 Customer Service & Sales Marketing7 General Administration13 Financial Administration8 Human Resource Development12 Resource Management14 English Language Proficiency11

13. Competency Clusters – Travel Services Cluster Travel Services Common Core16 Travel Agency - Ticketing19 Tour Guide Services19 Tour Operations18 Customer Service & Sales Marketing23 General Administration13 Financial Administration6 Human Resource Development15 Resource Management20 English Language Proficiency4

14. Sample Qualification Food and Beverage http://www.tourismindustryboard.org/resources/compiled-reports/

15. Food and Beverage Qualifications Certificate II in FB (Waiting) Advanced Diploma in Food and Beverage ( Management) Certificate III in FB (Beverage) Certificate III in FB (Waiting) Certificate II in FB (Beverage) Diploma of Food and Beverage (Supervision and Administration) Certificate IV in FB (Beverage) Certificate IV in FB (Waiting) Certificate IV in FB (Operations)

16. Certificate II in Food and Beverage (Waiting)

18. There are 21

19. There are 17

20. There are 9

21. Food & Beverage Qualification Summary Restaurant Service - 21 Food and Beverage Service – 17 Financial Administration – 9 Total – 37 Select only 8

22. Select 2 out of 11

23. Competency Matrix for Food &Beverage Qualification Cluster No. CII ( w) CIII (W ) CIV (W ) CII (B) CIII (B) CIV (B) CIV (superviso n) Dip in (Sup & Admin) Ad Dip (Mgt) Core and Generic Competencies 131921131921 22 Common Core 21 89 89 Food and Beverage Service 17 12 11 45 Financial Administration 733 Customer Service, Sales and Marketing 7 1 3 1 3 46 Human Resource Development 8 4 33 Management and Leadership 17 33 General Administration 14 34 English Language Proficiency 9233233345 any relevant elective 25625671618 total 253745253745466269

24. Comments on the Qualification Internship/practical placement For students with no experience, highly recommended For students with “sufficient” opportunities to practice is not needed anymore Functional competencies “elective” in nature, and can be chosen by student, provider or by the employer/industry Minimum number only No Certificate 1, as very basic, but incorporated in Certificate II Development of Recognition of Prior Learning, “RPL” to assist those with experience but no formal qualifications

26. Go to: http://www.waseantourism.com/ Press “here”

27. “guest1”

28. Approved Toolboxes = 47 plus 98 = 145 competencies

29. Clean and prepare rooms for in-coming guests

30. AM – Assessor Manual, doc and pdf CS – Competency Standard PPT – powerpoint TG Trainer’s Guide, doc and pdf TM - Trainee’s Manual, doc and pdf

31. Trainee Manual Glossary of terms & acronyms Trainee notes/training content Work Projects Summaries Evaluation Sheet Recommended reading materials.

32. Trainer Guide Training PowerPoint slides Trainer notes Recommended training equipment.

33. Powerpoint Presentation PowerPoint Presentation Instructions for Trainers for Using PowerPoint

34. Assessor Manual Oral Questions Written Questions with Model Answers Third Party Statement Observation Checklist Competency Recording Sheet.

35. How to use? Training and education providers Choose the qualification Download the appropriate competencies Review the materials Undertake a curriculum mapping “enrich” the materials with additional information Prepare the final materials

36. Curriculum Mapping Compare Your school curriculum which is CHED compliant ASEAN qualifications TESDA qualifications Choose common competencies Add “unique” competencies that will create a “competitive edge,” or “niche” Finalize curriculum Add assessment and certification as part of your validation

37. How to use? Industry Review and align positions with competency requirements Align training and development with ASEAN standards Hire employees who are certified

39. Next Steps MRA Awareness Seminars Master Assessor/Trainers Training – Metro Manila and Cebu Conduct ASEAN Assessor and Trainor training in region MOU with all organizations – DOT, DepEd, TESDA, CHED, TIBFI Increase TIBFI Membership Conduct Assessment and Certification

40. Call to action The Impact of ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education

41. Be …. Helpful Opportunistic Smart-er Patient Industry relevant TESDA compliant ASEAN friendly Better Learned Eager P I T A B L E H O S

42. Are you OUT? Are you IN? I’m IN! ASEAN Mutual Recognition Arrangement to Tourism & Hospitality Education

44.  ASEAN Qualifications  ASEAN Toolbox  Next Steps  Review  Call to Action Did we learn about the.....?

45. More fun in the Philippines Learning.

46. COHREP Council of Hotel and Restaurant Educators of the Philippines Email : cohrep2005@yahoo.com Website : http://www.cohrep.nethttp://www.cohrep.net Secretariat : Carla Co Mobile No. : +63 9162444605 Fax Number : (02) 527 1761 Trunk Line : (02) 527-8251 to 56 local 164

47. TIBFI Tourism Industry Board Foundation Inc. Email: tibfi2012@yahoo.com Website: http://www.tourismindustryboard.org/ Secretariat: Christian “Keesha” Buted Mobile No.: +63 927 4146809

48. Tina Aquino mcg_aquino@yahoo.com