1. Keller Professional Services Hospitality Training and Staffing Services

2. The rapidly growing convention and hospitality industry in Maryland demands a qualified, well trained workforce to provide a wide range of services to attract visitors and accommodate new business. Overview

3. What Does KPS Offer? Our program consists of core activities that build a foundation for professionalism in hospitality industry by teaching hands on training and theory. Our program consists of core activities that build a foundation for professionalism in hospitality industry by teaching hands on training and theory. Our goal is to enhance the skill and performance levels of individuals for various types of entry-level jobs with hospitality and tourism industry. Our goal is to enhance the skill and performance levels of individuals for various types of entry-level jobs with hospitality and tourism industry.

4. What we can do for you… As part of our workforce development program, we recruit, train and employ individuals for many of the jobs within the hospitality industry.

5. Front desk Front desk Reservations Reservations Housekeeping Housekeeping Bell services Bell services Restaurant service Restaurant service Banquet setup and service, plus more. Banquet setup and service, plus more. Training Categories Guest service, professionalism, and career exploration are other important components of this program.

6. Program Benefits Prepares students for entry-level lodging positions Prepares students for entry-level lodging positions Promotes confidence and positive work ethics Promotes confidence and positive work ethics Provides smooth transition to higher-level hospitality coursework Provides smooth transition to higher-level hospitality coursework Provides specific skills knowledge leading to professional performance Provides specific skills knowledge leading to professional performance

7. Course Overview Unit 1 - Hospitality Orientation Unit 1 - Hospitality Orientation –Hospitality and Careers –Guest Service –Professionalism –Safety and Security –Safety and Security

8. Course Overview (cont.) Unit 2 - Rooms Division Unit 2 - Rooms Division –Reservationist –Front Desk Representative Bell Services Attendant –PBX Operator –Maintenance Worker –Guestroom Attendant –Public Space Cleaner –Laundry Attendant –Laundry Attendant

9. Course Overview (cont.) Unit 3 - Food and Beverage Division Unit 3 - Food and Beverage Division –Restaurant Server –Restaurant Server –Banquet Set-up Employee –Banquet Set-up Employee –Banquet Server –Banquet Server –Bus Person –Bus Person

10. Partnerships and Collaborations Mayors Office of Employment Development Mayors Office of Employment Development Baltimore Development Corporation Baltimore Development Corporation Workforce Investment Boards Workforce Investment Boards Baltimore City Community College Baltimore City Community College Anne Arundel Community College Anne Arundel Community College

11. Need driven, trained and motivated staff? Let us help you hire and keep the best. Specialties include full life-cycle placement and retention services.

12. Let KPS show you how to invest in your employees and your business! Keller Professional Services