1. 1 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts Developing Common ASEAN Tourism Curriculum (CATC) GMS Workshop February 2009 Presenter: Catherine Ng William Angliss Institute

2. 2 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts Project Objectives & Technical Deliverables Endorsed CATC with minimum standards Endorsed RQFSRS 1 2 Train the Trainer Program for CLMV Countries 4 242 competency standards For 6 labour divisions 3 No mutual recognition Assist MRA & facilitate labour mobility Harmonise Regional Qualifications Framework & Skills Recognition System Capacity building of CLMV countries in implementing CATC & RQFSRS Narrowing development gaps amongst ASEAN Countries Lack of a common curriculum across ASEAN Harmonise different Tourism Curriculum Frameworks Varied tourism standards and HR capacity Promote consistency & uniformity in tourism training standards 2

3. 3 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts Who were involved ASEAN Secretariat ASEAN Task Force for Tourism Manpower Development Technical Reference Group (TRGs) 1041 key stakeholders: –Industry (both Hospitality and tourism) –Educational institutions –Government 3

4. 4 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts Methodology of CATC & RQFSRS CATC & RQFSRS 5 project phases Discovery Design Develop Validate/ revise 1 & 2 Endorse 4

5. 5 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts Methodology of Developing Competency Standards Develop QC Feedback 1 Feedback 2 Finalise & Endorse Develop details of competency standards – Curriculum Writers Feedback 1 - Review Online survey amongst ASEAN stakeholders via TRGs Finalise & endorsed by ASEAN Task Force for Tourism Manpower Development Quality Control – Review & Edit: Curriculum Experts & Professional Editors Feedback 2 – Through ASEAN Stakeholders Workshops Design Design standard template – Consult TRGs, research and benchmark 5

6. 6 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts Methodology for Train the Trainer Program in CLMV Local TRGs of CLMV nominated 4 participants per country –Joint screening process –Selection criteria –CVs Conducted a 2-week intensive Train the Trainer Program Held in Hanoi 16 participants were assessed

7. 7 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts Challenges, lessons learnt and what’s next Engagement & co-ordination 1 Effective communications mechanism & close engagement: -ASEC -ASEAN Task Force for Tourism Manpower Development -Local TRGs 2 Develop Competency standards first Rationalise 300 unit titles of ACCSTP competency standards to 242 Project design 3 Continuity and importance of local TRGs Invite relevant / interested stakeholders Prior in-country visit briefings Relationship building & approaches

8. 8 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts Communications 4 5 6 Some language barrier Develop a portal to distribute information to stakeholders Developed www.waseantourism.com www.waseantourism.com Create an online forum Dissemination of information Face-to-face communications / workshops irreplaceable Gather feedback Answer questions Build consensus amongst stakeholders Challenges, lessons learnt and what’s next Encourage local TRGs to joint facilitate the program Translate materials if budget allows Organise translators if needed

9. 9 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts 78 Capacity building I 9 Create a web portal for training resources (toolbox) for new standards A knowledge bank and discussions forum Supportive environment Capacity building II Develop ASEAN Certified Trainers and Assessors Create a pool of trainers by adopting “Master Trainer & Assessor model” Challenges, lessons learnt and what’s next Run intensive Train the Trainer programs in parallel with development of skills standards framework Create “Project Champions/Advocates”

10. 10 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts Master Trainer & Assessor Model Multiplying effects Mentoring ASEAN & GMS Certified Trainers & Assessors

11. 11 CRICOS Provider Code: 01505M RTO Number: 3045 Specialist Centre for Hospitality, Tourism & Culinary Arts End of presentation Thank you. Any questions?