1. Careers in the Hospitality and Tourism Industry
Standard 4 Objective 1

2. Career Segments Food and Beverage Lodging Travel/Tourism
Sports, Events and Entertainment
Career Segments

3. Operations: Functions that are dealt with on a daily basis to maintain a business.
Managers in this area would:
Ensure proper staffing
Make sure operations run smoothly and efficiently
Adhere to government regulations
Possible Jobs:
Restaurant Manager, Contract Food- Service Manager, Food-and-Beverage Director
Food and Beverage

4. Production: Daily planning and producing of quality food items.
Managers in this are would:
Staff
Schedule
Train employees
Possible Jobs:
Purchasing Director, Receiving Manager, Chef
Food and Beverage

5. Service: Providing quality food in a prompt and efficient way.
Managers in this area would:
Satisfy guest needs
Possible Jobs:
Catering Manager, Banquet Manager, Beverage-Service Manager, Convention-Service Manager
Food and Beverage

6. Finance and Accounting: Maintaining daily, weekly, monthly, and yearly accounting records.
Managers in the area would:
Understand math and accounting
Be aware of accounting trends
Possible Jobs:
Night Auditor, Accounts Receivable Manager, Controller
Lodging

7. Human Resources: In charge of recruiting, hiring, training hotel personnel.
Managers in this area would:
Understand legal issues related to employment
Plan
Organize
Possible Jobs:
Training Manager, Human Resource Director, Diversity Manager
Lodging

8. Lodging Operations: Daily operations of a lodging facility.
Managers in this area would:
Work with other divisions in the hotel
Handle guest safety and security
Possible Jobs:
Engineer, Security Manager, Revenue Manager
Lodging

9. Rooms: Has the largest number of employees and generates the largest amount of revenue for a hotel.
Positions in this area would include:
Front-desk
Housekeeping
Retail
Possible Management Positions:
Division Manager, Concierge,
Bell Captain
Lodging

10. Sales and Marketing: Provides revenue for a location by selling rooms and meeting space.
Employees working in this area would:
Generate leads
Plan for and determine target market
Monitor competition
Possible Jobs:
Sales Director, Marketing Director, Catering Manager
Lodging

11. Destinations: Promoting the beauty, events, and attractions of a destination.
Possible Jobs:
Destination Marketing Operator, Reservations Manager, Purser
Travel/Tourism

12. Distribution Channels: Agents and Intermediaries who promote goods and services to guests.
Agents in this area would:
Recognize needs of guests
Sell
Possible Jobs:
Tour Operator, Tour Director, Incentive Travel Specialist, Travel Manager
Travel/Tourism

13. Transportation: Includes all types of travel, including; air, ground, and water.
Employees working in this area would:
Have good customer-service skills
Understand scheduling of various types of transportation
Possible Jobs:
Reservations, Flight Attendant, Dispatcher
Travel/Tourism

14. Sports, Events and Entertainment
Sports: Managing facilities including; parking, concessions, security, talent, spectators/fans.
Possible Jobs:
Facilities Manager, Fitness Instructor, Sports Agent
Show me the money!
Sports, Events and Entertainment

15. Sports, Events and Entertainment
Events: Can add to a traveler’s experience and attract guests to hotels and restaurants.
Possible Jobs:
Event Planner, Meeting Planner, Special-Event Coordinator
Sports, Events and Entertainment

16. Sports, Events and Entertainment
Entertainment: Generates large revenues.
Employees working in this area would:
Promote and book acts
Negotiate contracts
Possible Positions:
Box-Office Manager, Cruise Director, Activity Director
Sports, Events and Entertainment

17. Entrepreneurship Entrepreneur: Person who owns their own business.
Entrepreneurs would:
Organize, manage
Take risks
Make decisions
Advantages: Provide unique services and products, more flexible, enthusiasm, better relationships with employees and customers
Disadvantages: Often work long hours, no brand recognition, less access to funding
Entrepreneurship