1. Creating a Accident Free Work Environment
Why Not Set Your Goal to ZERO!
Presented By: Betty Knox

2. Agenda The Swiss Colony Defining Zero Accidents
Measuring Safety Performance
Creating a Zero Accident Program

3. Facilities 13 Cities Monroe
Madison
Dickeyville
Monroe
Peosta
Janesville
DeWitt
Oak Brook
Davenport
Savanna
The Swiss Colony began business in 1926 with the direct selling and shipping of cheese by mail, and we still do. But in addition to food gifts, we have developed other catalogs that sell various items such as clothing, appliances, jewelry, furniture, and other general merchandise. We are proud of our history as the first distributor by mail of specialty food gifts.
Clinton
Hannibal
Reno, Nevada
Shanghai, China

5. 12 Jets 22 Pilots

6. Is Zero Accident Possible?
Many may look at Zero and think it is not possible.
Setting the Goal at Zero is setting us up for failure.
If we say that zero injuries is not possible,
then how many injuries are acceptable each year, and what type of injuries are acceptable?
Is it OK if we have only one injury during the year,
but what if the result is a serious injury of an employee or life altering event?

7. Zero Accidents Why Not Aim For Zero!
Your company goes through stretches of time when you have zero safety incidents.
Safe minutes add up to safe hours, and safe hours to days, and so on and so on.
From a workers standpoint, zero is the only supportable goal
Any other goal leaves the subtle message that injuries will occur and that injuries are acceptable
The Swiss Colony in 2009 went 85 days without an accident, ended the year with
Why Not Aim For Zero!

8. Defining Zero Accidents
Most Companies define zero accidents to mean “Zero Lost-Time Accidents” which is a worthy goal.
Maintenance Department 21 Years No Lost Time
Mailing Print Shop 17 Years No Lost Time
Bakery Achieved 1 Millions Hours No Lost Time
Defining Zero Accidents to mean “All Accidents" regardless of severity and type, is a worthier goal.
9 Departments Achieved Zero Accidents 2009
12 Departments are at Zero today!

9. Measuring Safety Performance
Employee Perception of Safety
Where is your Company now in safety performance?
Measuring the Safety Management System

10. Problems with Statistics
Under-reporting , Over-reporting
Injury rates often do not reflect the potential severity of an event, merely the consequence
For example, the same failing to adequately guard a machine could result in a cut finger or an amputation
A low injury rate can lead to complacency
We experienced this between
Injury statistics reflect outcomes not causes
Injury statistics can give you a false indication of your overall safety performance.

11. Measuring Performance
We need to be measuring the Presence of Safety rather than the absence of injury
Measure the safety process within your facility
How well is the safety process running?
How do you identify successes and failures?
Do you allow for the process to be adjusted or improved before incidents occur?

12. Measuring Safety Performance
Measuring safety performance first requires you to define what is safety performance.
Is it prevention of injury or harm?
Is it defining actions plans or accomplishments to include preventing injury or harm in the workplace?
Is it defining individual safety performance?
Measuring performance fits within our overall safety management system and is a key factor in creating our Zero Accident Program.

13. Measuring Performance
Initial Hazard ID/RTW Efforts
First Aid Contact Log Introduced
Safety Accountability Implemented
Incentives
OSHA Compliance Capital Expenditures
Comprehensive
Safety Audit
This slide is one way to measure your safety performance – each time a new safety initiative was introduce our injury rate experienced a reduction
Safety Awareness
LOTO /Equipment
Hazard Assessments
Train the Trainers
Accountability Training
De-Centralized
Safety Function
Revised
Fork lift
Target Zero

14. Measuring - Audit Results
Department
2004 Score%
2005 Score %
04-05 % Variance
2006 Score %
05-06 % Variance
2007 Score %
06-07 % Variance
2008 Score %
07-08 % Variance
2009 Score %
08-09 % Variance
Facility 1
71%
100%
29%
97%
-3%
99% 2% 1%
-1%
Facility 2
78%
98%
20%
Facility 3
63%
37% 0%
Facility 4 -
Facility 5
85%
96%
11%
76%
-20%
22%
Facility 6
94%
Facility 7
21%
95%
Facility 8
68%
-2%
Facility 9
67%
88% 8%
92%
-4% 5%
Facility 10
50%
93%
43%
90% 4%
Facility 11
66%
32%
Facility 12
77%
Facility 13
33%
Total
26.9%
0.6%
-2.88%
2.9%
0.2%
This slide is another example of how we measure our safety performance through our comprehensive audit process

15. Measuring Against Industry
This slide is another example of how we measure against the industry.
Data Collected from Bureau of Labor Statistics NAICS Code 3119

16. Safety Management System (SMS)
Measuring your Safety Management System
SMS can be defined as a coordinated, comprehensive set of processes designed to direct and control resources to optimally manage safety.
SMS takes unrelated processes and builds them into one coherent structure to achieve a higher level of safety performance, making safety management an integral part of overall risk management.
SMS is based on leadership and accountability.
It requires proactive hazard identification, risk management, information control, auditing and training.
It also includes incident/accident investigation and analysis.

17. Safety Management System
Our Safety Management System key elements:
Leadership & Accountability
Policies and Objectives
Organization and Resources
Hazard Risk / Control Management
Design and Pre-Planning
Implementation and Monitoring
Assessment and Continuous Improvement
Measuring Performance

18. Safety Management System Flow Chart
Safety System Flow Chart
Information link
Control Link
Policy
Policy
Development
Organizing
Organizational
Development
Auditing
Planning and
Implementing
Developing
Techniques
Planning,
Measuring,
Reviewing,
Monitoring
Measuring
Performance
Reviewing
Performance
Feedback Loop to
Improve Performance

19. Measuring Safety Performance
Just like finance, production or sales, you need to measure your safety performance to find out if you are being successful. You need to know:
where you are;
where you want to be;
what is the difference - and why
Active monitoring,
before things go wrong,
involves regular inspection and
checking to ensure that your standards are being implemented and management controls are working
Reactive monitoring, after things go wrong,
involves learning from your mistakes, whether they have resulted in injuries and illness
property damage or near misses

20. Prior to Implementation we Asked
Where are we now relative to our overall safety?
Where are we now in controlling hazards and risks?
How do we compare, Are we getting better or worse?
Is an effective safety management system in place across all parts of the organization (deployment)?
Is our culture supportive of safety, particularly in the face of competing demands?
Are we succeeding in eliminating or reducing hazards?
Are we ready for Zero Accident Program?
YES!

21. Creating Zero Accident Program

22. Some of the Challenges Changing the Perception of Safety
Making a impact on our Seasonal Temporary Workforce (~5500)
Impacting our Diverse Workgroup
Additional Resources in Safety

23. Preparing for Zero Accident Plan
Gap Analysis Safety Management System.
Implement Corrective Action Plan for identified gaps
Assigned Responsibilities and Timelines
Employee Survey Results
Safety Awareness Survey
Human Resources Employee Survey
Employee Interviews
Statistical Data
Accident Trends
Near Miss Reports
Comprehensive Audit Results
BLS Statistics
Setting and Reviewing Goals
Communicate the Zero Accident Goal.
Everyone must be on the same page and understand that this really is not an unreachable goal.

24. Employee Perception Survey

25. Auditing the Elements

26. Setting Goals

27. Preparing for Zero Accident Plan
Safety Action Plans.
Developed and Implemented Site Specific Safety Action Plans to define safety initiatives.
Safety Accountability Program
Revised current program
Identified Gap in Training
Identified Target Group for Additional training
Commitment
Comprehensive Safety Audit
Revised current audit format
Developed and Implemented Training
Safety Training
Revised training format
Train the Trainer Certification
Communicate the Zero Accident Goal.
Everyone must be on the same page and understand that this really is not an unreachable goal.

28. Accountability / Incident Rate Review

29. Safety Accountability

30. Preparing for Zero Accident Plan
Establishing Safety Committees
Executive Safety Team
Corporate Safety Action Committee
Departmental Safety Committee (21)
Safety Committee Roles and Responsibilities Training
Accident Investigation
Accident Investigation Training
Revised Return to Work Program
Developed Accident Summary for treating Physicians
Near Miss Reporting and Trending
Document Control Program
Developed a New Policy / Procedure Guideline
Implemented a new review process
Formed a Policy Review Committee
Master File Intranet Based

31. Key Components Elements To Achieving Zero Accidents Hazard
Identification
Accident
Analysis
Management
Commitment
Accountability
Training
Awareness
Employee
Involvement
Elements
To Achieving
Zero Accidents

32. Identified the Elements
Management Commitment
Management of our company shows, in words and actions, their
commitment to our safety and health program.
Accountability
Responsibilities and authority are assigned.
All employees (including management) are held accountable
Facility Safety Action Plans define the roles, responsibility
and accountability to each element.
Hazard Identification and Control
Monthly Hazard Assessment Audits
Pre – Job Planning and Equipment Approval Process
Incident/Accident Analysis
Procedures and policies are in place for reviewing all workplace
near miss incidents, accidents, injuries and illnesses.

33. Identified the Elements
Communication and Awareness
Promote Safety Initiatives
Open Line of Communication
Safety Training
There is a comprehensive training program all employees
Employee Involvement
Employees are encouraged to, and actively participate in the
development and implementation of our safety programs
Program Evaluation
Facility Program Audits, facility will conduct Quarterly Audit
Annual Comprehensive Safety Audit.

34. Introduction of Target Zero
Corporate Annual Communication Meeting
President / CEO Announced New Program July 2009
Zero Candy Bars Distributed for Kick-Off
Corporate Mission Statement
Signed by all Executives and Displayed in every Facilities
Target Zero Communication Plan
Colony Contact Internal News Letter
Mass from the President CEO
Banners, Flyers, Safety Talks
2010 Target Zero Calendar
Target Zero Accident Program Incentive Plan
Corporate Target Zero Incentive
Target Zero Group Incentive
Safety Day Incentive

35. Target Zero Implementation Plan
Phase 1:
Management Commitment
Facility Management Commitment Plan to Target Zero
Each facility to develop a Commitment plan
Target Zero Facility Commitment Implementation Plan
Each facility to develop a plan on how they will implement the plan
Accountability
Roles and Responsibilities defined for all employees & posted
Safety Disciplinary Policy Revised and Communicated
All Managers are required to attend General Safety Accountability Training.
Departmental Safety Action Plans to include Accountability

36. Target Zero Implementation Plan
Phase 2:
Hazard Identification and Control
Hazard Recognition Training
Pre-Job Planning Process
Equipment Approval Process
Safety Department Monthly Site Visits
Strain Index Studies for all High Risk Areas
Risk Assessments' – update all JSA and JHA
Hazard Reporting
Safety Observation Program
Idea Generator
Near Miss Reporting
Safety Department System

37. Target Zero Implementation Plan
Phase 2:
Accident Investigation and Reporting
Accident Investigation Root Analysis Training
Mock Drill Training
Early Reporting Requirements
Disciplinary Action for Failure to Report
Accident Prevention
Accident Prevention Awareness Training
Stretch and Flex Program
Wellness Program
Health Risk Assessments'

38. Target Zero Implementation Plan
Phase 3:
Communication and Awareness
Safety Bulletin Board
Employee Annual Safety Meeting
Weekly Safety Communication Talk
Monthly Safety Review Update on Safety Day
12 Monthly Required Safety Talk
Safety Training
Target Zero – Zero Accident Program Training
New Safety Orientation to include Zero Accident Program
Safety Compliance Training
Safety Training Site Specific
Train the Trainers Certification
Re-alignment of Training Frequency

39. Target Zero Implementation Plan
Phase 4:
Employee Involvement
Employee Participation
Employee Annual Compliance Training
Employee Monthly Safety Activities
Employee Involvement in Safety Day Activities
Safety Committee
Program Evaluation
Annual Safety Comprehensive Audit
Review Target Zero Impact
Review Department Safety Action Plan

40. Promoting Target Zero

41. ASK How You Can Win One Of These Prizes!
Safety Day Awareness Incentive
Target Zero Group Incentive
Corporate Safety Incentive
Grand Prize 1 Year
6 Months
9 Months
1 Month
3 Month
I-month 5
2-months 5
3-months 10
4-months 5
5-months 5
6-months 20
7-months 5
8-months 5
9-months 25
10-months 5
11-months 5
I Year 50
Earn Booster Discount Certificates
For Each Month the Corporation is accident free.
No pay out when an accident occurs for that month.
The clock starts over at five booster discount certificates .
3rd Wednesday of each Month,
Turn in your monthly quiz for a chance to hit the target for one of these prizes. Hit the bulls-eye and receive 25 additional booster discount certificates.
To be eligible for the departmental random drawing your assigned Target Group
Must Have:
100% Employee Participation in Monthly Quizzes
Zero Accidents for Each Milestone Period.
Accident Prevention!
Our Intention is...

45. Benefits of a Zero Accident Plan
Assigns Authority and Accountability
Ensures Compliance with all safety rules
Establishes two-way Communication
Provides for Periodic safety inspections
Requires Investigation of Accidents & Injuries
Corrects hazards when observed or discovered
Specifies general & job-specific safety training
Maintains Inspection & Training Records
Demonstrates Commitment

46. It's all about expectations!
“Thank-you”
The only goal that represents the intended results of an effective safety program is
Zero Accidents.
It makes sense from a moral, economic, and safety standpoint.
It says accidents are unacceptable and preventable. Make it your company's goals
It's all about expectations!