1. 1 Service Transformation transform how you provide services February 2005 2005 US Youth Soccer adidas Workshop and Coaches Convention Salt Lake City, Utah Presented by: Perry Alexander PerryAlexander@insightbb.comPerryAlexander@insightbb.com

2. Service Transformation 2 The world is leaving the industrial age of the 19 th and 20 th centuries where service was delivered by hand from one person to another. Service in the 21 st century will be delivered electronically. In the industrial age, lighthouses showed the way to harbor and were a symbol of safety. Today, handheld GPS devices have replaced them and even a common cell phone can signal where one is better than any lighthouse. Service Transformation in action. Service Transformation is moving from the manual delivery of services by soccer organizations to using advanced electronic media and enhanced communications. Service Transformation Sapelo Island, GA

3. Service Transformation 3 Transform how you provide services -- dramatically improve customer satisfaction while reducing cost. Unlock the power of the Internet to transform services and enhance your web presence for state and local soccer offices through the use of interactive, web delivered forms, newsletters and programs A whole new generation of “team or groupware” programs from Microsoft, Adobe and independent developers are pushing the limits on what can be done to provide better communications at a lower cost, increase the speed and decrease the cost of providing basic services such as Service Transformation coaching education tournament administration field status information player & volunteer management volunteer background checks surveys calendar systems newsletters electronic fill in forms travel and tournaments, ODP management

4. Service Transformation 4 With the advent of the internet and email, the tool box for reaching, training, developing and informing members has increased dramatically New information, forms, materials move for idea to design to immediate availability using the web as the distribution media. New internet applications based on new technologies are dramatically expanding the power of systems to deliver service to members. transform how you provide services Cape BlancoCape Blanco Oregon

5. Service Transformation 5 transform how you provide services One of the most labor intensive functions of a state or club office is answering questions and providing telephone support. The more support can be automated, the more costs can be reduced. The world wide web presents opportunities provide support online 24/365 and reduce the number of calls to the This session will explore how the internet can be exploited transform how services can be provided to members through the use of player and volunteer management software, online calendars, enewsletters, electronic forms and more. Boston LightBoston Light Mass.

6. Service Transformation 6 Completely automate the coaching clinic registration, management and certificate process. From course listing on the web to online registration, automated coaching education systems transform how coaching education can be offered. New software allows every step of offering courses to automated and enhanced. coaching education system Pigeon Point, CA

7. Service Transformation 7 easy-to-use admin control panel provides the ability to add new coaching course (the system even automatically updates the online registration form when you add a new course or mark a course as full), track payments, communicate with registrants via email, and "pass" coaches as they complete their respective courses and automatically sends out certificates in easy to print PDF format to coaches who have passed a coaching course. coaching education system e-Coaching: http://www.hammerhead.net/eco aching/ http://www.hammerhead.net/eco aching/

8. Service Transformation 8 coaching education system The system allows posting and viewing/editing coaching clinics and calendar events: Add a New Coaching Clinic to the Web Site View and/or Edit Previously Posted Coaching Clinics Add/Edit Other Calendar Events Sample Add A New Coaching Clinic Form http://www.hammerhead.net/ecoaching/

9. Service Transformation 9 coaching education system The system allows posting of coaching courses directly to the website and also allows: Coaches to select to register for the course online Registration status of the course, number of slots available, number need to hold course Fully subscribed course are automatically marked as full System automatically updates number of open space available http://www.hammerhead.net/ecoaching/

10. Service Transformation 10 coaching education system Administrative Features of the System Coaching Clinic Registrations: Enter Paper Registrations Received into the Online Coaching Clinic System View Coaches Registered for All Coaching Clinics View Coaches Registered for a Particular Clinic Mark a Coaching Clinic Registration(s) as PAID Email Coaches Registered for a Particular Clinic Print a List of Coaches Registered for a Particular Clinic (PDF) Email a List of Coaches Registered for a Particular Clinic to the Clinic Instructor http://www.hammerhead.net/ecoaching/

11. Service Transformation 11 coaching education system Coaching Clinic Certificates: Mark Coaching Clinic Participants as "Passed" / Email Certificates Lookup/Find a Coach, Resend their Coaching Certificate by Email Lookup/Find a Coach, Print their Coaching Certificate (PDF) Hammerhead Communications 1-800-511-1574 www.Hammerhead.net Email: info@Hammerhead.net www.Hammerhead.net Email: info@Hammerhead.net Cincinnati · Atlanta · Fullerton http://www.hammerhead.net/ecoaching/

12. Service Transformation 12 Tournaments have become a major source of funding for many organizations. You can transform how you provide services for your tournament by using one of the automated tournament entry and tracking systems. The system can be as simple as an online registration system that collects entry information and accepts credit cards to a full featured system that schedules game, tracks fields and publishes schedules and standings to your website. The choice of system depends on the complexity of the tournament and the size of your budget tournament administration Presque Isle, PA

13. Service Transformation 13 This is an example of a basic system that provides support for online registration and payment and allows basic reporting. To create a schedule, data can be exported to software such as Excel for manipulation and the resultant schedules can be imported for publication to the web. tournament administration Online forms allow the collection of all needed data from those wishing to enter. The system can automatically send email confirmation.

14. Service Transformation 14 Tournament systems allow for the collections of entries, payment of fees and automated replies. They can also provide tools to manage the entries and automate the management of the tournament data. tournament administration Once an application is entered, the tournament organizers are able to pull a variety of reports to allow them to manage entries and print reports

15. Service Transformation 15 field status information system Each League, Club or Team within an association can be assigned a password. Once they have this information they will be able to log into the Field Status Admin Section of your web page. Clubs or leagues will the have the opportunity to update their field conditions by choosing their names from a drop down menu and entering their provided password. An additional comments box is included, which allows posting an associated message. The system displays the time the last update was made. A weather channel image can also be added to the view field display which can provide your members with even more weather related information. Point Judith, RI

16. Service Transformation 16 You can easily provide up to date field status information for participants automatically via your website. Teams can quickly check field status in inclimate weather to determine field availability This is a system mostly used by Leagues/Clubs to report field status in real-time field status information system Local field weather conditions can be displayed on the web for each field. Maps, League Standings and other features can be linked to the field information e-Field Status System: http://hammerhead.net/eFieldStatus/http://hammerhead.net/eFieldStatus/

17. Service Transformation 17 Player registration software has been available for the past decade or more. The software has evolved from simple database applications that allowed the input of player information to create rosters and other simple reports. A new generation of more advanced applications are hitting the market. The new software systems are providing far more features and introducing player and volunteer management functionality. From online risk management to centralized approval of transfers, adds, drops and other functions, the new software helps eliminate forms and manual approval and allows easy enforcement of player and team rules. Online processing and centralized data storage are eliminating paper and the traditional delay of data submission to the state office. player & volunteer management Stony Point, NY

18. Service Transformation 18 player & volunteer management Internet Based Registration Systems Manage Pass And Roster Printing. For State Associations That Print Passes At State Office “Workflow” sends teams from club to state office. Approval and Print Queues -- Organizes and manages pass and roster printing. Reduces turnaround time for the club. New Policies are always needed. The membership will always find creative ways to get around existing policies. Creates the need for new and refined policies. Make sure your system can react quickly. Internet systems are centrally managed. Policies can be added/changed in one place. No need for conversions or upgrades by club personnel. Very fast turnaround time.

19. Service Transformation 19 player & volunteer management Internet Based Registration Systems Benefits: Reduce State Office Workload Through New Efficiencies Enforce Registration Policies That Could Not Be Enforced Before. No More File Transfers Share Risk Management Workload Common Database Shared By State And Clubs Real time access by state office and clubs. Supports multiple simultaneous users. Clubs can not see each others data but state office is able to see all. As players are registered, they are visible to the state office. Saves Time And Provides Real-time View Of Registration.

20. Service Transformation 20 State Office No More File Transfers Club Registrar CLUB B CLUB A State Association Database State Meeting player & volunteer management http://www.leagueone.com

21. Service Transformation 21 player & volunteer management Enforce Your Registration Policies Support your registration policies. Enforce your policies at the club level. Withhold key documents until policies are met. Allow new policies to be implemented quickly. Support Multiple Registration (Primary, Secondary) Handle Different Rules For Each Playing Division Select, Recreational, etc. Roster Size, Age Up Rules, etc. Prevent Duplicate Registrations Between Clubs Set Data Quality Standards Address, phone, email for coaches and players.

22. Service Transformation 22 Team must be approved before player passes and rosters can be printed. Team must pass state association rules to be approved. Approval rules can be used to ensure that clubs complete Volunteer Disclosures and/or Background checks before they can get player passes and rosters. player & volunteer management http://www.leagueone.com

23. Service Transformation 23 player & volunteer management Integrate Risk Management w/Registration Gives clubs tools to easily ensure that all disclosures have been completed. Gives Risk Mgmt Officer tools to manage risk mgmt problems. Saves $$$ for state office and clubs and improves compliance. How Uses online volunteer disclosure forms. Links club coaches, asst coaches, etc. to disclosure forms. Can prevent passes and roster printing until disclosures are completed. Integration with your background check vendor to prevent data entry.

24. Service Transformation 24 player & volunteer management Complete view of a volunteer: Jobs (coaching and administrative) Certifications Volunteer Disclosures Background Checks http://www.leagueone.com

25. Service Transformation 25 player & volunteer management Collect Volunteer Disclosures Online. Rather than collect paper forms, use templates to allow volunteers to input their data online for later processing. LeagueOne Soccer Registration 3000 Danville Blvd. Suite 224 Alamo, CA 94507 (888) 380- 8849 email: sales@leagueone.com http://www.leagueone.com

26. 26 Assign coaches to teams. Easily see if the coach has disclosures and/or background checks on file and when they expire. Track all of the relevant dates (assignment, passes, drop, transfer, etc.) for players and coaches. http://www.leagueone.com

27. Service Transformation 27 player & volunteer management Enforce Policies At The Club Level Let the club catch problems early. During player registration. During team formation. Withhold key documents until policies are met. Prevent player passes and rosters from printing until policies are met. Puts “teeth” behind your policies. Integrate Risk Management With Registration i.e. Require disclosures for each coach and assistant coach. Identify missing disclosures/background checks and email reminders to volunteer

28. Service Transformation 28 Clubs or State Office can easily get a list of volunteers that have not completed disclosures. Clubs can send email reminders to volunteers instructing them to complete disclosures. The date in the "Remind" column is the date that the last email reminder was sent.

29. Service Transformation 29 Is your current Risk Management or KidSafe program a long line of paper and fax trails costing your organization time and money? Imagine the benefits if your members could apply for their risk management certificates online in a matter of minutes and your office did not have to do any data entry. New online systems allow you to transform your whole volunteer background checks. volunteer background checks Algoma Pierhead, WI http://www.hammerhead.net/SafeKids/

30. Service Transformation 30 volunteer background checks http://usyouthsoccer.org/docs/volunteerselect.htm/ US Youth Soccer has developed a partnership with VolunteerSelect VolunteerSelect is an Online Screening Service to Help Ensure the Safety of Your Soccer Players VolunteerSelect, a charitable initiative of ChoicePoint, now offers deeply discounted pricing for background screening of U.S. Youth Soccer volunteers. This high-quality, Web-based service is easy to use and affordable— helping organizations save time and money while providing safer working environments. For more information, please contact US Youth Soccer OR Send an email: info@volunteerselect.cominfo@volunteerselect.com Inquire by Phone: 866-399-6647

31. Service Transformation 31 e-Risk Management/Safe Kids System ` e-Risk Management/Safe Kids Application System allows you to provide online certification for your organization's Risk Management and/or KidSafe Program. The e-Risk system was developed by Hammerhead Communications and is used by a number of state associations across the country. volunteer background checks http://www.hammerhead.net/SafeKids/

32. Service Transformation 32 Here’s How the System Works: A user visits your web site and clicks on your Risk Management link. Once there, users select your Online Risk Management Certification link and, after a few simple prequalifying questions, are referred to either the New Certification or Recertification online form. Once the user completes the form and clicks submit, the form data automatically populates an online database (where you and your staff will have password protected access to review and edit each entry) – then users are given a temporary certificate form (clearly stamped with your organization’s official Risk Management Certificate), which is good for 30 days. volunteer background checks http://www.hammerhead.net/SafeKids/ The user then simply prints the temporary certificate and agrees to any special terms by signing the printed page. Don't want to provide a 30 day temporary certificate? No problem, your online database system may bypass the temporary clearance feature and simply collect the users personal information.

33. Service Transformation 33 Your office, utilizing the easy to use Microsoft Access database that has been populated online, then may review the data the person submitted, run any/all background checks (see below). Or, you can also add a card printing feature to your online Access Database that would allow you and your staff to print the certificate cards directly out of your online Access Database. Plus, since the data is stored in Access (MDB) format, you can export the data into any Excel or database utility (FoxPro, Dbase or even another Access Database). The system can also be set-up to automatically email people when their certificates are expiring. volunteer background checks http://www.hammerhead.net/SafeKids/

34. Service Transformation 34 Certificates for Your Members - Integrated Background Checking Feature The e-Risk Managament System is that easy. Your members get instant 30 day temporary certificates and your office staff has everything you need in a nice, compact online database (and no data entry) to run all the appropriate legal and background checks to generate actual Risk Management Certificates. The data that will be stored in your online RM database can then be used to run background checks using our unique built-in Background Screening Feature through Intellicorp. Our integrated background checking feature is easy to use and helps make sure you don't run background checks more than once on the same person within a specified time frame. The reports are posted within days on a secure website - you can then easily add anyone who doesn't pass the background test into a disqualified list so they cannot attain future clearance or certificates. Intellicorp volunteer background checks http://www.hammerhead.net/SafeKids/ Hammerhead Communications 1-800-511-1574 www.Hammerhead.net Email: Ray@Hammerhead.net Cincinnati, Ohio Atlanta, Georgia Fullerton, California www.Hammerhead.net Email: Ray@Hammerhead.net

35. Service Transformation 35 volunteer background checks Integrate Risk Management w/Registration Gives clubs tools to easily ensure that all disclosures have been completed. Gives Risk Mgmt Officer tools to manage risk mgmt problems. Saves $$$ for state office and clubs and improves compliance. How Uses online volunteer disclosure forms. Links club coaches, asst coaches, etc. to disclosure forms. Can prevent passes and roster printing until disclosures are completed. Roster will not print if volunteers have not been cleared. Integration with your background check vendor to prevent data entry. LeagueOne Soccer Registration 3000 Danville Blvd. Suite 224 Alamo, CA 94507 (888) 380- 8849 email: sales@leagueone.com

36. Service Transformation 36 Transform how you provide services by using online polls and surveys to find out what you members think about your programs and events. Online, interactive software systems make it easy for an association to have feedback on programs such as coaching education, referee training, Olympic Development Programs, State Tournaments and more. Direct feedback from participants allows the state association to transform services to better meet the needs of the partipants. Systems can be as simple as the forms built into FrontPage to the more complex system described on the following slides. surveys Cape Hatteras, NC

37. Service Transformation 37 One of the strongest survey systems on the internet is FREE. InfoPoll offers free Infodesigner to allow you to create your own polls. surveys http://www.infopoll.com/

38. Service Transformation 38 The free Infopoll Designer provides a interactive design platform to design your survey or poll easily and quickly. On screen previews allow you to see exactly what your users will see in the finished poll. surveys http://www.infopoll.com/

39. Service Transformation 39 Benefits Designed for everyone - With Infopoll Designer, anyone can design a great-looking questionnaire effortlessly in little time without asking your IT team for assistance. No coding required, no knowledge of HTML, CGI and databases to create Internet-enabled form for email and web surveys. Higher response rates - Web-based questionnaire forms make it easier for respondents to take part in your surveys. Easy to deploy - With a one-button click to deploy your questionnaire, it's ready for live data collection without requiring any technical help. It's free! Infopoll Designer costs nothing to download. Your organization can install as many copies without any limitations. No time bomb and no features disabled. surveys http://www.infopoll.com/

40. Service Transformation 40 Infopoll Survey Hosting Service The Infopoll survey hosting service is targeted for those who want to do a rapid survey without the hassle of purchasing and administrating software. Infopoll provides everything that you need to design a questionnaire, deploy to our Infopoll Hosting Server and deliver real-time results. You can design your questionnaire and have it online within hours. Take a guided tour to see how easy it is to conduct a professional survey. Take a guided tour surveys http://www.infopoll.com/

41. Service Transformation 41 e-Survey System: The customer e-Survey and Test Systems allow you the ability to collect data through your web site in a well organized easy to use format Then these powerful secure systems automatically tabulate your surveys or grade test answers. The e-Survey and Test Systems are a great addition to various soccer programs, particularly a Coaching or Referee Certification Program. surveys http://www.hammerhead.net/surveys/

42. Service Transformation 42 Scenario: Your association probably conducts coaching certification programs. With one of our custom systems, you could first allow your members to register online for the coaching course After the users have registered and attended the course, you could use an e-Survey to allow the attendees to evaluate the clinician or conduct an e-test to grade the participants. In either case, the results would be captured in a secure online database and tabulated to produce average ratings for a clinician or test scores for an attendee. But this is just one example. Since our e- Survey and Test Systems are custom developed for each and every project, we can create a system to conduct a survey about any of your programs or even test aspiring referees to see how well they know the rules of the game. The practical uses are endless. surveys Hammerhead Communications 1-800-511-1574 www.Hammerhead.net Email: Ray@Hammerhead.net Cincinnati, Ohio Atlanta, Georgia Fullerton, California www.Hammerhead.net Email: Ray@Hammerhead.net http://www.hammerhead.net/surveys/

43. Service Transformation 43 Electronic calendars provide an inexpensive way to share information on the scheduling of state programs and events. Electronic calendars provide a quick and convenient method of communicating changes such as the time, location or date of an event. Adding updated information to a website is much quicker than having to update and mail printed materials. New calendar systems allow users to enter and update their calendar information for review by the association before posting. Burkehaven, NH calendars systems

44. Service Transformation 44 calendars systems Mary Island, Alaska Attention All Ohio South Tournament Directors: Do you need to Update your Tournament information displayed above? Click Here to login and update your tournament information. Approved changes will be posted within a few days.Click Here http://hammerhead.net/Calendar/

45. Service Transformation 45 calendars systems You simply go to a password protected page on your web site and enter in events (see illustration at right). Once you enter the event(s), the system then automatically displays all the events on the main calendar page of your association's web site and also displays the appropriate events on program specific pages. For example, if you enter an ODP Training date, that event will automatically appear (sorted by date of event) on your main calendar AND on the ODP calendar web page. Thus, your ODP page will only contain events specific to your Olympic Development Program.

46. Service Transformation 46 calendars systems Program specific calendars work great for Coaching Clinics, State Cup events, Referee Courses and/or any other program-specific events. Additionally, you easily have the ability to edit (dates/times often change for events) or even delete any event (a great feature when an event is canceled). Need to cancel an event at midnight on a Saturday night? No problem - with the e- Calendar System you simply go to your web site and cancel or change the details for the event - the changes you make automatically appear in real-time on your web site. You do not need to have any knowledge of web site design or html coding

47. Service Transformation 47 Some prefer a system that looks and feels like a "calendar". Shown to the right is a totally new and improved calendar system that looks like a calendar (instead of displaying the dates and events in standard web table format), and includes the ability for users to select to view the calendar events by month, by year or even by week... calendars systems http://www.hammerhead.net/ecalendar/

48. Service Transformation 48 Electronic newsletters are a quick and inexpensive way to communicate with those interested in programs and events. They have a faster turnaround time that printed mailings at a far lower cost. Electronic newsletters can be done internally or they can be done for you by corporate internet marketing companies Electronic newsletters can also be done using inexpensive and/or free internet service companies. Electronic newsletters can be used selectively for individual programs to reach selected target audiences. electronic newsletters Cape Hatteras, NC Cape Hatteras, NC.

49. Service Transformation 49 Here’s a sample screen from Constant Contact where the Kentucky Tournament Newsletter is in progress. Constant Contact Using this screen, Dave McIver – State Program Manager, is creating the lead article in the newsletter by: inputting text for the article, linking to a section on the state website and naming the link creating the headline and adding a picture electronic newsletters http://constantcontact.com/

50. Service Transformation 50 electronic newsletters Constant Contact uses a simple interface shown above to produce professional looking out put http://constantcontact.com/

51. Service Transformation 51 Creating attractive online newsletters is not difficult. Kentucky YSA’s Director of Coach and Player Development, Fran Kulas, has several that he does to promote coach and player development. He is able to do them quickly and easily from his laptop without knowing anything about html or internet programming. electronic newsletters http://constantcontact.com/

52. Service Transformation 52 ODP In Touch is used to mail information to all ODP coaches and players in Kentucky and has greatly enhanced communication with program participants. Newsletters can be implemented easily by using one of the many reasonable publishing services on the internet. Kentucky uses Constant Contact and the cost of the service is less than $510 per year for the 8 different newsletters the association publishes monthly and or quarterly. electronic newsletters http://constantcontact.com/

53. Service Transformation 53 Here’s another example. This one is a copy of the Region II press release announcing the results for the regional cup electronic newsletters

54. Service Transformation 54 Michigan State Youth Soccer Associations uses Hammerhead Communications’ Subscription/Broadca st Email System to produce their state newspaper online. electronic newsletters http://hammerhead.net/htmlemail.html http://www.msysa.net/MISoccerOnline/Septemb er2004/

55. Service Transformation 55 electronic fill-in forms Fill-in forms are an appreciate convenience for today’s team and club administrators who often do not own a typewrite and have to fill in forms by hand. Fill-ins also help administrators and staff who process forms to increase accuracy by not having to “decipher” cryptic handwriting. Electronic forms submitted by email can be “cut” and pasted in to other applications reducing manual retyping. Adding updated information to a electronic form is much quicker than having to update and mail printed materials. Version 7.0 of Acrobat Writer due out this spring will allow automatic collection of date from within a fill in form. Assateague, VA

56. Service Transformation 56 electronic fill-in forms Electronic forms are easy to do using Adobe’s Acrobat Reader 6.0 Professional. The upgrade cost from any prior version of Acrobat is only $149. http://www.adobe.com

57. Service Transformation 57 http://www.adobe.com/products/acrobatpro/mai n.html electronic fill-in forms Presque Isle. Michigan

58. Service Transformation 58 Online travel forms can be an easy way to reduce cost by automating “Permission to Travel”, “Application to Host” and “Guest Player” forms. Automation provides enhanced service to members by reducing the time, complexity and expense of completing routine forms to facilitate the orderly play of the game. Adding updated information to a electronic form is much quicker than having to update and mail printed materials. Electronic forms are always up to date and current and easy to change as conditions change. Electronic travel can be accomplished by using online database programming or by using electronic fill in forms. Both save time and money. travel and tournaments Diamond Head, HI

59. Service Transformation 59 travel and tournaments The most widely used electronic travel system is the e-Travel system from Hammerhead Communications. Is your office deluged with last minute requests for Guest Player Roster Forms or Permission to Travel Forms – or other tournament/travel related forms? The Soccer e-Travel system can help you and your members save time and money. The ultra-secure Soccer e-travel System, a unique online database developed by the programmers at Hammerhead Communications, allows your members the ability to attain instantly approved travel permission forms without leaving their computer, calling your office or taking a long drive to your association’s office.

60. Service Transformation 60 travel and tournaments A user visits your web site and clicks on the e- Travel logo. Once there, users can select the form(s) they need and complete the forms online. Once the user clicks submit, the form data automatically populates an online database (where you and your staff will have password protected access to view and edit any entry) – then users are given an approved result form (stamped with your organization’s official mark/logo). The user then simply prints the form(s), agrees to the terms by signing the printed page and provides the forms to the tournament/event to which he/she is attending. It’s that easy… Your members get instantly approved forms and your office staff is free to focus on other responsibilities

61. Service Transformation 61 travel and tournaments Soccer e-Travel System Features: Custom Developed for Each Organization. Secure Socket Layer (SSL) Technology used for optimum security. When a user needs to complete a form a second time, previous data is stored and automatically populates the form. Users are then able to edit the form as needed (perhaps they have moved) and resubmit the form. Through special programming, users cannot bookmark a result form. Users must complete a form (and record an entry in your online database) each time he/she needs a permission form. A well organized password protected administrative section allows you and your staffs to view, edit, delete and reproduce any user’s form in your system..

62. Service Transformation 62 http://osysa.com/TournamentData/UserSearch.asp travel and tournaments This is the main entry screen for the Utah Youth Soccer online E-Travel System request for Guest Player Roster. Hammerhead Communications 1-800-511-1574 www.Hammerhead.net Email: info@Hammerhead.net www.Hammerhead.net Email: info@Hammerhead.net used by: Ohio South Ohio North Michigan Illinois Utah Connecticut Georgia Kansas Hawaii Mississippi

63. Service Transformation 63 The Kentucky Youth Soccer eTravel System The Kentucky Youth Soccer eTravel System was developed by volunteer board members using their knowledge of database programming and web design. It does not require anything more than a copy of a PHP editor and a website that supports databases. Total cost to the association was less than $50 to implement with NO ongoing costs. eTravel travel and tournaments

64. Service Transformation 64 Kentucky Youth Soccer allows teams to give “Notification of Intent to Travel” in lieu of the old “Travel Application” process and “Notification of Intent to Host Game” in lieu of the Hosting Form for friendly games. The OLD paper forms are available for those who wish to use them online as eForms. Most teams chose the 24/365 online “Notification” system as it is easy, readily available and immediate. The state prefers it as it eliminates time, paperwork and hassle for staff and volunteers. To get a signed in stamped travel or host form, the user simply has to go to the eTravel form, fill it out and click on the button at the bottom of the form. What could be EASIER? http://kysoccer.com/travel/travel.htm travel and tournaments

65. Service Transformation 65 Each time an eTravel form is completed, three things happen: 1.An Email is sent to the members of the state board of directors AND the state office staff. 2.An Email is sent to the person requesting travel action and an email to the state board of directors. 3.An eTravel form is generated that can be printed out by the requesting person AND by any state board member or staff member by clicking on the link in the email message.link travel and tournaments

66. Service Transformation 66 The action is AUTOMATIC and ELECTRONIC – no paper unless one chooses to print and zero delay time. By clicking on the link in the email, recipient see an approved document on their screen which they can print out if they wish. Why does it work? People do not cheat when they know everyone is going to immediately see what they are doing. When some one does, they get caught and immediate corrective action is taken. Far more secure than the old paper method where forms moved slowly through the mail or hand delivery. travel and tournaments http://kysoccer.com/travel/travel.htm

67. Service Transformation 67 Today, Olympic Development Program management is largely paper shuffling and lots and lots of copies. Forms and checks have to be handled for each step in the process. Communication is difficult and miscommunication risks are high. New software systems can transform the management of an Olympic Development Program by dramatically reducing paperwork and increasing the ease of communication. odp program management Marblehead, OH

68. Service Transformation 68 Take the Hassle Out of ODP Player Management The e-ODP Registration System takes all the work involved with ODP Player Registration out of your hands, by allowing players to automatically register for tryouts, select payment choices and receive confirmation, and by giving you the means to effectively manage and communicate with your registered ODP players. odp program management http://www.hammerhead.net/ODPReg/ Hammerhead Communications 1-800-511-1574 www.Hammerhead.net Email: Ray@Hammerhead.net Cincinnati, Ohio Atlanta, Georgia Fullerton, California www.Hammerhead.net Email: Ray@Hammerhead.net

69. Service Transformation 69 Here’s how the System works: Players (or parents of players) interested in signing up for your Olympic Development Program would go to an online tryout registration form on your web site. The registration form would capture all of the important registration information your state association requires, including payment information. Each system is set up to accept payment by check or credit card. odp program management http://www.hammerhead.net/ODPReg/

70. Service Transformation 70 Here’s how the System works: Once registrants have successfully submitted all of the pertinent registration information, their entry is recorded in an online Microsoft Access Database, which is hosted on Hammerhead Communications' secure server. Registrants will receive a confirmation page with a unique confirmation number and any other important instructions, including where to send their check (if they selected that payment option). Confirmation also will be emailed automatically to the registrant's email address. odp program management http://www.hammerhead.net/ODPReg/

71. Service Transformation 71 The e-ODP Registration System takes all the work involved with ODP Player Registration out of your hands, by allowing players to automatically register for tryouts, select payment choices and receive confirmation, and by giving you the means to effectively manage and communicate with your registered ODP players. odp program management http://www.hammerhead.net/ODPReg/

72. Service Transformation 72 The Admin Control Center (which would be password protected on a secure server in an actual system) shows you all the tools you are provided with to manage your ODP player registrations. Using the tools below, you can view/delete registrations, advance players to different teams within ODP (such as State Pool, State Team, Regional Team, etc.) and have those results automatically published on your web site, communicate with the ODP players from different teams and age groups by email, view unpaid registrants, receive payments (and record check or authorization numbers), find registrants by confirmation numbers, add/remove the age groups available in the system (great for setting up new ODP seasons), and much, much more. You can even download the actual database file (a Microsoft Access file) and manage the data offline. odp program management http://www.hammerhead.net/ODPReg/

73. Service Transformation 73 summary and reference links Windmill Point, VT tournament administration field status information surveys coaching education player & volunteer management volunteer background checks calendar systems newsletters travel and tournaments ODP management electronic fill in forms

74. Service Transformation 74 credit & thanks The forms and systems shown and the screens used were captured from the state associations shown around this slide. Thanks to all of them for proving the power of service transformation. state logos captured from usyouthsoccer.orgusyouthsoccer.org

75. Service Transformation 75 http://search.constantcontact.com/

76. Service Transformation 76 http://hammerhead.net/home.html/

77. Service Transformation 77 http://www.leagueone.com/

78. Service Transformation 78 http://www.adobe.com/products/acrobatpro/main.html

79. Service Transformation 79 http://www.lighthousefriends.com The lighthouse pictures featured in this presentation were downloaded from this site. Visit the site to check out the lighthouses in your state. They are vanishing so quickly.

80. 80 Service Transformation transform how you provide services February 2005 2005 US Youth Soccer adidas Workshop and Coaches Convention Salt Lake City, Utah Presented by: Perry Alexander PerryAlexander@insightbb.comPerryAlexander@insightbb.com