1. Ezio Lattanzio CEO LATTANZIO Group Chairman FEACO European Federation of Management Consultancies Associations Session T HE ROLE OF PRIVATE SECTOR IN SUPPORTING SUSTAINABLE DEVELOPMENT May 21, 2015 Innovative practices to meet new challenges: KIBS and the European experience I NFRASTRUCTURE : D RIVER OF S USTAINABLE E CONOMIC G ROWTH

2. Founder of LATTANZIO Group Over 1,500 public administration reform projects Operating for the last 15 years in over 60 different countries Chairman of FEACO – The European Federation of MC Associations Around 90 billion Euro of estimated earnings President of Confindustria Intellect The Italian Federation of Consulting, Communication, Market Research and Web publishing associations Representing KIBS in Italy (21,000 working people) Past President of Confindustria Assoconsult 450 of the most eminent companies operating in MC in Italy Over 65% of the total market ($3 billion) 2 EXPERIENTIAL BACKGROUND T HE ROLE OF PRIVATE SECTOR IN SUPPORTING SUSTAINABLE DEVELOPMENT 2015 Astana Economic Forum

3. 3 The directions of the policy agendas in the EU  New drivers of growth (Infrastructure investment, Smart cities, Rural development, Education improvement)  Open data (e-government and more)  Innovative public-private partnership T HE ROLE OF PRIVATE SECTOR IN SUPPORTING SUSTAINABLE DEVELOPMENT 2015 Astana Economic Forum FOCUS ON SUSTAINABLE DEVELOPMENT

4. 4 KIBS could be the way in the path towards sustainable development

5. Computer and related activities Research and development Management consulting Training Advertising and communication services Market research Legal services Technical services (engineering and design) KIBS fields of activity KNOWLEDGE-INTENSIVE BUSINESS SERVICES

6. 6 The importance of the service sector’s contribution to economic growth is increasingly recognized. Over recent years, the interest towards service innovation policy has been growing simultaneously with the growing economic weight and significance of services. T HE ROLE OF PRIVATE SECTOR IN SUPPORTING SUSTAINABLE DEVELOPMENT 2015 Astana Economic Forum dgj (European Commission) (OECD) KIBS are likely to be one of the main engine for future growth

7. 7 (Source RKF database/Eurostat) 7 T HE ROLE OF PRIVATE SECTOR IN SUPPORTING SUSTAINABLE DEVELOPMENT 2015 Astana Economic Forum KIBS AS A GDP BOOSTER

8. Integrated specialized expertise is demanded to have innovative approaches  Digitalization gives rise to citizens expectations for better services  Innovation is required to customize citizen-centric services KIBS ROLE TO ENHANCE PUBLIC ADMINISTRATION CAPACITY KIBS RELATED BENEFITS specialized knowledge integration for making better decisions more effective and efficient execution win-win partnership between public and private

9. 9 T HE ROLE OF PRIVATE SECTOR IN SUPPORTING SUSTAINABLE DEVELOPMENT 2015 Astana Economic Forum In Italy, a web based learning system which is financed by Regione Toscana through the ESF, offers free and accessible e-learning to citizens, public administrations and private organization. Trio is one of the most interesting MOOCs in Europe. IMPLEMENTING INNOVATION-DRIVEN STRATEGY Florence TRIO T ECHNOLOGY R ESEARCH I NNOVATION O RIENTATION A case of KIBS practice

10. 10 > 390.000 people registered on TRIO > 125.000 active users > 733.000 courses completed > 1.200.000 courses requested Key figures 2002-2014 T HE ROLE OF PRIVATE SECTOR IN SUPPORTING SUSTAINABLE DEVELOPMENT 2015 Astana Economic Forum LARGE CITIZENS APPRECIATION IMPLEMENTING INNOVATION-DRIVEN STRATEGY

11. 11 Web Learning Groups A WLG is a direct accessing tool for organizations in order to customize e- learning programs. TRIO provides WLGs with customization, support, training materials, database and extra features such as forums, chats and a further virtual environment allowing users to interact and share their web learning experience. T HE ROLE OF PRIVATE SECTOR IN SUPPORTING SUSTAINABLE DEVELOPMENT 2015 Astana Economic Forum KIBS TO MANAGE COMPLEXITY LINKED TO THE RISING OF SOCIAL MEDIA KIBS PROVIDED: CONSULTING, TRAINING, RESEARCH, IT, COMMUNICATION IMPLEMENTING INNOVATION-DRIVEN STRATEGY

12. 12 By fostering innovation through KIBS, the private sector can support Governments to become increasingly «smart» 2015 Astana Economic ForumT HE ROLE OF PRIVATE SECTOR IN SUPPORTING SUSTAINABLE DEVELOPMENT → to deliver services → to engage citizens → to mobilize resources CONCLUSION

13. National governments to rely on KIBS in their great effort to modernize their public sector KIBS companies to act as a decisive factor in helping government to lead to more innovative and sustainable development 13 OPEN ISSUE T HE ROLE OF PRIVATE SECTOR IN SUPPORTING SUSTAINABLE DEVELOPMENT 2015 Astana Economic Forum What is needed are system-level actions in support of innovation 1 2

14. LATTANZIO GROUP SPA Head Office Via Nazionale, 89A | 00814 Roma (Italia) Tel. +39 06 58300195 – fax +39 06 5813174 www.lattanziogroup.eu info@lattanziogroup.eu