1. E-Government Policies, Strategies and Implementation Jamal Shahin Institute for European Studies, Vrije Universiteit Brussel 15:00 – 15:20, 21 December 2009

2. Jamal Shahin 21 December 2009 eGovernment Trends Infrastructure to services to applications. Towards governance. Government for all. Reshaping the public sector. Opportunities (and challenges) Efficiency and effectiveness Enhancing innovation Engagement on a large scale

3. Jamal Shahin 21 December 2009 Routes to eGovernment Four steps: Vision Strategy Implementation Monitoring

4. Jamal Shahin 21 December 2009 The European example Caveat: each region has specificities EU experience influenced by: nature of the EU political conditions institutional environment socio-cultural issues infrastructure

5. Jamal Shahin 21 December 2009 A European vision The Internet, and other information networks, have played a central role in the European agendas for the public sector since 1979... but the role has often been technologically, and not politically determined, leading to problems in implementation.

6. Jamal Shahin 21 December 2009 Vision 1.0: eEurope 2002 Bringing every citizen, home and school, every business and administration online. Creating a digitally literate Europe, supported by an entrepreneurial culture. Ensuring that the whole process is socially inclusive, builds consumer trust and strengthens social cohesion.

7. Jamal Shahin 21 December 2009 Vision 1.1: eEurope 2005 Cheaper Faster More secure Internet

8. Jamal Shahin 21 December 2009 Vision 1.9: eGov Action Plan Leaving no citizen behind. Making efficiency and effectiveness a reality. Implementing high-impact key services for citizens and businesses. Putting key enablers in place. Strengthening participation and democratic decision making.

9. Jamal Shahin 21 December 2009 Vision 2.0: eGov Declaration User-centric eGovernment services. Seamless eGovernment services. Efficiency and effectiveness is enabled. Implementation is made possible by appropriate key enablers and legal and technical preconditions.

10. Jamal Shahin 21 December 2009 Adapting to change Vision and strategy development is: Building technologies Redesigning processes Changing mindsets

11. Jamal Shahin 21 December 2009 Building for change Implementation of policy, strategy Institution and infrastructure building Training in: Technologies Processes Mindsets User focus Government employees are users too

12. Jamal Shahin 21 December 2009 Monitoring change Monitoring of developments Benchmarks Clear objectives Gathering feedback Good practice frameworks Knowledge portals / platforms Sharing experience Learning from others

13. Jamal Shahin 21 December 2009 Recommendations “eGovernment is not about technology” Prepare for fundamental changes Vision and strategy for implementation. Invest in skills, not only technology Training is crucial. Share knowledge across borders. Feedback and monitoring are vital Global frameworks facilitate and encourage.