1. UFIT Telecommunications
Cisco 8900 Series Phone Training
UFIT Telecommunications
PHONE:

2. Cisco 8961
10 Button Phone
Buttons may be configured as combination of Lines, Speed Dials, Busy Lamp Fields or Call Pickups
Note: Only 5 buttons on this model are programmable

3. Cisco 8941, 8945 4 Button Phone + Camera on 8945 / 8941 non-camera
All the same features as the larger phone
4 lines or combination of lines, speed dials, busy lamp fields or call pickups
Video capabilities (8945)

4. Cisco Unified IP Color Key Expansion Modules
CKEM – 36 Button Line Expansion Module consists of 2 pages - 18 buttons on each page – Used with models
Buttons may be configured as Lines,
Speed Dials, Busy Lamp Fields or Call Pickups

5. LCD DISPLAY Displays line appearances and speed dials
Provides features such as date, time, calling party name, calling party number, number dialed
Soft keys for added features
Icons depicting call status

6. Phone Features & Buttons
LIGHT ON HANDSET - Indicates message waiting and flashes when a call is incoming
SELECT/NAVIGATION PAD
Scrolls between calls
Scrolls Through Contacts & Applications Buttons
VOLUME
Controls ringer & incoming caller (auto save)
Silences the ringer on an incoming call (press left side once)
HEADSET – Built-in headset port (back of phone) – Headset Button
CALL MUTE - Only “mutes” your side of call (you can still hear caller)‏
Note: when mute is on button will be lit
SPEAKER – Toggles speakerphone on/off
Note: When speaker is on button is lit

7. Phone Features & Buttons
VIDEO CAMERA – At top of phone allows point-to point video call
with another user with same type phone – Has lens cover for on/off mode
VIDEO MUTE - Mutes the video from the phone screen during a
Video call. Note: Video Mute is on, when the Video Mute button glows red
you can see caller/or called party but they can’t see you
REDIAL – This button allows you to redial the last call
CONFERENCE – Initiates a conference call with up to 8 participants
HOLD - Places an active call on hold and resumes a held call
TRANSFER – Transfers an active call from your line to another

8. Feature Keys Messages – Direct access to voice mail
Contacts – Opens/Closes the Directories/Contacts Menu
IPhone Directory – Directory consists of UF users of Cisco Phones who
have Unity Voic
NOTE: Calls can be placed/redialed from directories menu
Personal Directory – Directory consists of entries created in a Personal
Address Book to create Fast Dials

9. Feature Keys Applications – Opens/Closes Applications Menu
Allows access to the following:
Call History – Allows you to review the last 150 calls & call details
on your phone
Received
Placed
Missed

10. Feature Keys Applications – Opens/Closes Applications Menu
Allows access to the following:
Preferences – Allows you to set personal preferences for your phone
Ringtone - Set or change Ringtone
Wallpaper - Set or change Wallpaper (background for phone display)
Brightness - Set or change Brightness on display (darken/lighten)
Bluetooth - Connect Bluetooth device
Camera Settings - Adjust camera settings
Headset Sidetone - Adjust volume of headset
E-Hookswitch Connected - Enable/Connect E-Hookswitch for headset
Font Size - Set or change Font Size on phone display
Accessories – Allows you to connect an analog headset or Bluetooth device
Administrator Settings (Not available to End Users)
Phone Information

11. Soft Keys
Four soft keys that guide users through call features and functions
On screen display changes based on operation you are doing
Not all soft keys apply to our system

12. On Hook – Soft Keys Second Screen First Screen
1-New Call – Press to get dial tone 2-Forward All
With phone on hook:
Press Forward All Softkey
Dial number to which you want phone forwarded (display will show ‘Forwarded to XXXXX’)
To remove, press Forward Off once
3-DND- Do not Disturb
4-***More (Takes you to 2nd screen)
1-Mobility
2-CallBack
3-DND- Do Not Disturb
4-***More (Goes to 3rd screen)
Third Screen
1-Self View
2-Blank
3-Blank
4-***More (Goes back to 1st screen)

13. Off Hook – Soft Keys First screen Second screen 1-Cancel 2-Speed Dial
3-Forward All
4-***More (takes you to 2nd screen)
Second screen
1-PickUp
2-GPickup
3-MeetMe
4-***More (takes you back to 1st screen)
(Note: if call is not initiated within 5 seconds End Call displays) ‏

14. On a Call & On Hold Soft Keys On a Call 1-New Call 1-End Call 2-Resume
3-Blank
4-Blank
On a Call
1-End Call
2-View Details
3-Park
4-Mobility

15. CALL FUNCTIONS & FEATURES
This overview will show how to:
ANSWER A CALL
ANSWER CALL WAITING &
SWAP BETWEEN CALLS
TRANSFER A CALL
CONFERENCE CALLS
MEET-ME CONFERENCE CALLS
CALL PICKUP & GROUP PICKUP
CALL PARK
DISTINCTIVE RING

16. ANSWER A CALL There are several ways to answer a call Pick up receiver
Press speaker button
Press Answer soft key
If you are using a headset, you must press Answer soft key
Press line button

17. ANSWER WHILE ON EXISTING CALL CALL WAITING (Toggle)‏

18. CALL TRANSFER From a connected call, press the Transfer Button
Dial the transfer recipient’s phone number.
Press the Transfer Button again (you do not have to wait for them to answer). The transfer is complete.
Note 1: If you want to announce the call to the recipient before completing the transfer, wait for them to answer BEFORE pressing the Transfer Button the
2nd time.
Note 2: If you decide you don’t want to complete the transfer AFTER you have dialed the recipient, press the End Call Softkey (located under the screen display), THEN press your flashing line button OR press the Resume Softkey (located under the screen display) to speak to the caller again.
Note 3: If you want to transfer directly into a recipient’s voic box press the Transfer Button
Press *(star) and dial the phone number, then quickly press the
Transfer Button again so the caller won’t miss the beginning of the recipient’s voic greeting.

19. CONFERENCE CALLS
From a connected call, press the Conference Button (call will be put on hold, you will hear dial tone & caller on hold will hear music).
Dial the next person; when they answer, press the Conference Button to add them to your conference.
To add more participants, press the Conference Button again and repeat these steps (you can conference a maximum of 8).
The conference call ends when all participants hang up or initiator presses End Call Softkey
To remove a participant from conference, press more Softkey,
Press Details Softkey, Use Select/Navigation Pad
to select the person, then press Remove Softkey
(Note: only the initiator can remove a participant)

20. Note: Meet-Me Conference can include 16 participants
CONFERENCE CALLS
Initiator calls participants and provides Meet-Me phone number and time to call in
It is recommended that initiator forwards their calls to voic prior to setting up MeetMe Conference Call to avoid getting an incoming call on private line while conference call is active
To set up conference:
1. Lift handset, press more Softkey, press MeetMe Softkey
2. Dial the MeetMe phone number – LCD Display will show Conference
3. At the designated time the other participants can now call into designated telephone number given by the initiator
To end conference – press the EndCall Softkey
Note: Meet-Me Conference can include 16 participants

21. CALL PICKUP & GROUP CALL PICKUP
Call PickUp: If your phone is a member of a Call Pickup Group, you can answer someone else’s ringing phone at your desk. Just lift your handset press more Softkey & press the Pickup Softkey. Your phone will ring. Press Answer Softkey
If Call PickUp is programmed on a button
Press the flashing amber line button Your phone will ring
Press Answer Softkey or flashing amber line button
Group Call Pickup: This feature allows you to answer an incoming call from a phone that is not in a Call Pickup Group. Just lift the handset press more Softkey, press the GPickup Softkey – You will hear 2 beeps, Dial the phone number of the phone you want to answer, Your phone will ring, press Answer Softkey or flashing amber line button

22. CALL PARK
This feature allows you to place a call on hold, so it can be retrieved from another phone in the system (for example, a phone in another office or in a conference room).
To use Call Park: If you are on an active call at your phone, you can park
the call on a call park extension by the pressing more Softkey, then press
Park Softkey.
The LCD display will show the extension # where the call is parked.
You can retrieve the call in another room or someone else on another
phone in your system can then dial the call park extension to retrieve
the call.
The call will stay parked for 2 minutes. If it is not retrieved within that
time frame it will ring back to the phone that parked it.

23. DISTINCTIVE RING
This feature allows phone to have a different Ringtone if phone has more than one line – To activate:
Press Applications Button
Press 2 For Preferences
Press 1 For Ringtone
Press 1 for Line 1 – Use Select/Navigation Pad to scroll through list
Press Play Softkey to hear how it sounds
Highlight the one you want – Press Set Softkey, to save it
Press Back Softkey - then, Press Exit Softkey to exit out
Repeat these steps for other lines on your phone

24. Questions? More info webpage: Phone: 352-273-1234
Phone:
Thanks for your attendance !
Created by: Rosa
Last updated 07/30/2015