1. Smart Inbound Kevin Musgrave

2. This document is uncontrolled if printed or saved to a non-authorised site. Slide 2 A heritage in Inbound Smart Inbound Services Managed portal Core network access Pricing and CommsVision promotion Summary Content

3. This document is uncontrolled if printed or saved to a non-authorised site. Slide 3 A heritage in Inbound Leadership 1 st to market with many call handling applications Network Call Recording Secure online interfaces for service management We continue to lead and challenge through innovation Contact Manager A unique network-based ACD solution Smart Inbound The next generation or service platforms offering choice, differentiation and competitiveness

4. This document is uncontrolled if printed or saved to a non-authorised site. Slide 4 Smart Inbound A new feature rich platform for management of Inbound numbers and services Simple to create & manage innovative inbound routing plans Upgrade to advanced services as requirements change Future proofed SIP enabled platform Access real time & historic Management Information Choose between Portal access or direct interface to our intelligent network

5. This document is uncontrolled if printed or saved to a non-authorised site. Slide 5 Architecture  Integrated into our next generation network  Disaster Recovery and Business Continuity  Full audio management capability  In-built resilience  Channel partner toolset  SIP enabled platform Opal Network Routing Engine (Clustered DB)

6. This document is uncontrolled if printed or saved to a non-authorised site. Slide 6 Services Launch will see availability of a wide range of services  Single translation  Call divert plans  Ratio plans  Network hunt groups - Cyclic - Linear - Longest waiting - Group multi-call  Fax to email  Configurable Auto-attendant  Call queuing  MI reporting (Via Opal Vision) Opal Network Routing Engine (Clustered DB) Phase II services will see  Fully integrated reporting console  Channel partner management tools  Multi level Auto-attendant  Configurable conference call service  Geographic routing plans  Data capture  Bespoke Builder

7. This document is uncontrolled if printed or saved to a non-authorised site. Slide 7 Typical service components Divert plan service  Simple to configure  Multiple time plans with routing plan  Choice of audio options  1 to 5 targets with variable ring time  Full out of hours control  Voice mail to email - never miss a call  Disaster recovery options with override Plan options include  Holiday exception plans  Network whisper  Call recording  Mid call transfer  Dialled number presentation

8. This document is uncontrolled if printed or saved to a non-authorised site. Slide 8 Managed portal  Multi-functional reseller inbound portal  Intuitive and easy to use – requires no specific skills  White-label for own identity  Create sub-accounts and manage your own Partner operations  Provide to end-users as a self-serve solution or sell as a managed service Web Server Opal Portal Opal Network Routing Engine (Clustered DB)

9. This document is uncontrolled if printed or saved to a non-authorised site. Slide 9 Core network access  Interface directly into the routing engine  Create your own Inbound portfolio and integrate into your own Portal, offering a true one-stop-shop  Increase value and IPR to your business  Leverage our extensive Inbound and development expertise and experience with limited investment  Differentiate in the market place Opal Network Routing Engine (Clustered DB) Partner Portal Partner’s Web Server Connection to Opal engine over public internet

10. This document is uncontrolled if printed or saved to a non-authorised site. Slide 10 Opal Support for Developers

11. Launch Timeline This document is uncontrolled if printed or saved to a non-authorised site. Slide 11  Core Network Access – Available Now  First live Customers – January 2010

12. Managed portal  FREE of charge access  Monthly service rentals with two simple price points £2.50 and £5.00 Pricing This document is uncontrolled if printed or saved to a non-authorised site. Slide 12 Direct Connect  £1,000 / month  Unlimited service provisions

13. Summary  A new feature rich platform offering choice, differentiation, competitiveness  Future proof SIP compatible services  Choice of portal or direct access  Highly competitive pricing  CommsVision sign-up promotion This document is uncontrolled if printed or saved to a non-authorised site. Slide 13