1. Unified Communications, the new IP telephony @ CERN Fernando Moreno Pascual CERN IT/OIS

2. Agenda 2 Unified communications and softphones. Pre-deployment environment and its integration with Lync. Lync IP phones and their enhancements. Statistics of current usage at CERN. Our roadmap for Lync.

3. Unified Communications 3 INTEGRATION SIMPLICITY

4. Lync One Click to phone call, Address Book. Availability. Instant Messaging. Voice Mail on Exchange. Desktop/presentation sharing. Connect from your computer or mobile device. 4

5. Why Lync? Microsoft/Mac compliant –OS evolution will be followed up –Integration with Office, Exchange… -> Unified Communications Mobility –Smartphones compliant. Competences within IT Maturity –Gateway vendors and Alcatel evolution (SIP). –Microsoft product for over more than 10 years. –Redundancy solutions for Lync & Exchange. –Well spread among big companies (Swisscom, hp…) Cost effective for CERN. (No roaming charges…) Support lines already in place Scalable, now there is: –Up to 8,500 users and 400 simultaneous calls 5

6. Pre-deployment environment Fixed Telephony service: –4 PBX and 14 IP-PBX Alcatel OmniPCX 4400 –11,000 fixed users + 5,500 mobile users 2.5 million outgoing calls/year –Call centers –IP Telephony services IP phones / Softphones / FAX IP –Telecom software Provisioning, billing, specific tools (Fire Brigade) Exchange 2010 –30,000 mailboxes 6

7. Integration with Lync 7 Lync – internal access Lync – external access Access to voice mail Mediation servers Gateways PBX Edge External user Internal user Front End servers Exchange 2010 Unified Messaging Active Directory Monitoring/Archiving server LYNC/EXCHANGE GROUP TELECOM GROUP Audio-conference servers Switchboard Fire brigade system Monitoring Provisioning Billing GSM services Telephony services Call centers

8. Legacy IP phones 8 The IP phones offered at CERN so far: –They behave as a normal phone. –Don’t show the name/picture of the person that is calling. Just the number. –Need not trivial combinations of numbers to manage the calls (“*#*#*12313”).

9. Lync IP phones Lync brings along the new generation of IP phones. They are the “classic” IP phones but with many enhancements by default: –Intuitive search on CERN Address Book. –Get information about your contacts. –Get availability of your contacts. –Manage your incoming calls. Forwards, simultaneous ringing, transfers… 9

10. Lync IP phones ALL CERN USERS will be able to profit from them. –All they need is an ethernet outlet. –These telephones act also as switches. –Besides this, for users with Windows/Mac as OS, they could profit from extended features… 10

11. Extended features (Windows & Mac users): –Plug the IP phone to your computer using a USB cable. –The phone synchronizes with our software client and Exchange.. –One click to call. –Access to your calendar, call logs, voicemail messages directly from the IP phone. Lync IP phones 11

12. When you are away, stay connected: –Softphone (Lync client for desktops): Connected from wherever in the world as if you were in your office: –Calls without roaming. –IM. –Availability. –… –Lync integration with OWA. –Mobile phone application for Android, iOS and Windows phones. Lync as softphone 12

13. Feature of the UC solution: –Get access to it from everywhere. –Based on Exchange Unified Messaging role. –Well integrated with other systems. Voice mail on Exchange: Voice mail 13

14. Operating Systems & Information Services Statistics Statistics up to September 2013 14

15. Feedback At present > 130 users using Lync IP phone. –From different departments and profiles Teams Travelers Staff changing offices –IT head and deputy head with secretaries Deep testing of delegation/forwarding scenarios Very positive feedback People interested in collaboration features –Presentation sharing, whiteboard –Desktop sharing very useful to provide support 15

16. Our roadmap for Lync Lync IP phone –Went to production on October 2013. Federation with other institutes –Free phone calls, availability. Other features are available –Callpark, Location (special interest for fire brigade), Response groups. Lync 2013 –Total integration with Skype. –XMPP gateway – integrate with Google Talk, etc. –VoIP from mobile devices. 16

17. Summary We gained experience in managing the system. The key was to integrate it with current systems: –Telephone, e-mail, phonebook –Collaboration between people Still improvements can be done. People don’t like changes, but –Very good feedback once using the system 17

18. Thank you! fernando.moreno@cern.ch