5 Today’s Unified Communications Solution Don’t forget variety of devices and mobility story !One user experience: IM, presence, business-grade telephony, desktop applicationsEase of deployment: software integration, single directory (AD)Extending UC: Federation, integration into LOB applications, across clientsBuild on existing investments and infrastructure5
7 Strategic Communications Direction International SOS UC RoadmapStrategic Communications DirectionEnhance our business by developing our communication capabilities. Focus on:Efficiency and EffectivenessDecrease Relative CostsGain Competitive AdvantageWhat are the requirements that would make UC a good solution?Enhance communication capabilities internally & externallyLeverage & integrate with existing technologiesAddress user needs & demands for more thorough communication optionsHelp to mitigate increasing telecommunications costsScalable communications architectureCommon interface for communicating throughout the enterprise.7
8 Why choose the Innovative Communications Alliance? International SOS UC RoadmapWhy choose the Innovative Communications Alliance?Alliance pairs two of our largest & most strategic IT vendorsWe view integrated communications as a “permanent” technologyCombined vendor strength assures that we are on a solid & supported technical path with the right architectureAlliance pairs two of our largest and most strategic IT vendorsMost of our systems are Microsoft products or are based on Microsoft platforms, including our proprietary .NET applicationsMajority of our telecommunications hardware and contact center software is Nortel, which we have been in the process of IP enablingIntegrated communications viewed as a “permanent” technologyCombined Nortel/Microsoft strength assures that we are on a solid path building highly converged, highly capable systemsGoal 1: Control Our Group Telecommunications ExpensesTangible objective that executives would be able to approveGoal 2: Enhance Our Communications CapabilitiesDifficult to quantify, but may be measured in terms of availability, time to resolution, enhanced business capabilities, etc.Speaker’s Note: Talk about why missing these goals will kill our UC effortHow was UC approved internally as a strategic direction?GOAL 1: Control our Group Telecommunications ExpensesGOAL 2: Enhance Our Communications Capability8
9 International SOS UC Roadmap Summary: Unified Communications InitiativeWe are enhancing our business by understanding and leveraging the converged technology solutions for unified communications from the Innovative Communications AllianceWe are establishing a visionary communications structure for future growth and opportunities, and to continually enhance how we service our customersSummary9
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