1. Speaker Name – Title DateO
PTIMIZE
HP Technology Services
When technology works, business works.
Updated 3/17/10
Speaker Name – Title
Date
HP Confidential
19 April 2017

2. The Challenge Prepare for tomorrow Deliver today
Creating business value in uncertain economic climates
Prepare for tomorrow
Deliver today
AND
WITH
The economy may appear to be stabilizing, but the challenges that organizations face aren’t fading away. In fact, they are becoming more complex.
In the past, economic cycles were more predictable and matched technology-planning cycles. Before, companies would either plan for growth or plan for a downturn. Now, however, the old rules no longer apply. The new normal is a future that is unpredictable. You need to delivery today AND at the same time, prepare for the future. All the while dealing with a rigid infrastructure, application and information complexity and changing business processes. Nor more than ever technology is playing a fundamentally different role in business. And, for your business to work, your technology needs to work. During our time together today, I’ll share with you how HP Technology Services can help you build a technology environment that can quickly anticipate and rapidly adjust to meet changing business priorities, by focusing on what you, our clients ,are telling us are your most pressing technology initiatives.
Application and information complexity
Rigid infrastructure
Changing business processes

3. Your Business Runs on Your Infrastructure
It can’t go down and it has to work together.
Today, more than ever, your business runs on your infrastructure. It can’t go down and it all has to work together. In order to grow the business, today’s CIOs need to focus more on the business and spend less time keeping the ship afloat, or keeping the lights on – and that means more of a focus on innovation. So the key to transforming how you operate and manage in order to free up investments from maintenance to innovation. You’ve told us you’re working on how to gain a competitive advantage while at the same time you need to significantly cut costs and reduce risk. And you can only be as competitive as your systems enable you to be. So, what are some of the initiatives clients – like you – are working on to address these business priorities?
You are only as competitive as your IT systems enable you to be.
Both today and tomorrow

4. Our Consultants and Support Experts Can Solve Your Most Complex Infrastructure problems
We help you keep your business running, no matter what.
Technology Services
Keep my technology running.
Always On
Transform my infrastructure for the future.
Converged and Virtualized
When talking to all kinds of businesses across the globe, we consistently hear similar answers: They typically fall into four key areas:
I need to keep my technology running
I need to innovate – transforming our infrastructure for the future
I need to simplify and integrate business communications
I need to make more efficient use of my infrastructure resources
Now let me talk with you about how HP Technology Services addresses these key client initiatives. We have aligned our portfolio to specifically answer these client needs. Keeping technology running with Always on. Transforming your infrastructure for the future with converged and Virtualized, simplifying business communications with our Unified and Connected portfolio and making more efficient use of infrastructure resources with energy and resource efficient services.
We know what you are working on today and the challenges you face. HP Technology Services has a robust portfolio to assist you today and help you prepare for the future.
Simplify and integrate my business communications.
Unified and Connected
Make efficient use of my infrastructure resources.
Energy and Resource Efficient

5. Always On
Let’s start with the what’s at the top of most of our lists: keeping your technology running to ensure your business services stay ALWAYS ON. HP experts’ skills and knowledge help protect your technology investments with lifecycle support from planning and deployment through integration, management and evolution. Let’s take a look at the HP services that address always on.

6. Mission Critical Service, Security Services, ITSM Services, Support
Always On
Maximizing uptime for the technology that drives your business
Improve availability and reduce downtime.
Reduce operating costs with improved service processes.
Accelerate growth by aligning service levels with business needs.
Realize rapid ROI on technology investments.
Our HP Technology services Always on services help maximize uptime for the technology that drives your business. Services include: Mission Critical Services, Security Services, IT Service Management Services and our robust support services – across all technologies. These services help:
improve availability and reduce downtime.
Reduce operating costs with improved service processes.
Accelerate growth by aligning service levels with business needs.
Realize rapid ROI on technology investments
Let me now highlight a few of the services that will help you keep your technology running, so your business runs….
Mission Critical Service, Security Services, ITSM Services, Support

7. HP Mission Critical Services
Business outcomes
Keep business services running 24x7 - get back up fast when downtime occurs and proactively attack all possible sources of future downtime
Improve operational efficiency, reduce costs by leveraging HP support automation technology and IP to restructure your in-house staff and process
Services
Mission Critical Partnership
Critical Service
Proactive 24
Proactive Select
HP Difference
Seamless blending of reactive and proactive for the SLA you need
Reactive Proactive
Technology drives business growth
Mission Critical Partnership
Bridging the business and IT GAP
Critical Service
HP Mission Critical Services are specifically designed to address our customers’ critical applications that must Always be On and available.
This slide shows that the HP mission critical portfolio integrates mission critical support services across all components of the stack, and various levels of availability.
Our mission critical portfolio integrates across all of HP’s operating environments—including Windows, Linux, HP-UX, Tru64UNIX, NonStop, MPE and OpenVMS. Each of our three levels of mission critical support integrates the services needed to keep your entire IT infrastructure (including servers, storage, networks, and software) running at the availability level you need. With IT service management, HP availability experts consult with you to understand your unique availability issues—and then deliver the specific services you need to help you implement IT processes for high availability.
As your business moves across the continuum towards higher availability needs, your tolerance for any downtime decreases. At the point where no downtime can be tolerated, you will need to invest the most in support partnerships to keep your IT environment available. This continuum of availability needs has helped HP to develop our new integrated and streamlined mission critical support portfolio.
The three levels of proactive, environmental mission critical support in HP’s mission critical portfolio are Proactive 24 Service, Critical Service, and Mission Critical Partnership.
HP Proactive 24 Service is for customers who need a highly resilient environment, and who want to improve its effectiveness.
HP Critical Service is for organizations running mission critical applications that require high availability and performance across the IT environment—and accessibility to mission critical data.
HP Mission Critical Partnership is HP’s highest level of mission critical support. It’s ideal when your financial position or market credibility depends on an always-on environment; IT is providing availability for an entire business process, including all of the underlying services and components and investing in continual improvements in IT Service Management.
HP’s newest MCS offering, Proactive Select, is a credit based approach to purchasing proactive services that offers our customers maximum flexibility and scalability. PS can be coupled with the reactive service of our customers choice. Provides technical expertise and best practices to accelerate ROI of your technology investment. Improves IT performance and manageability through the use of cost effective flexible services.
Why HP mission critical support?
Superior customer service experience
>8X less downtime than industry average
95% of calls direct connected to technical resource within 5 minutes
98% of call-to-resolution time commitments met
20-30% of reactive calls avoided due to HAO preventive analysis
Experience and expertise
5,000 high availability experts
thousands of mission-critical customers worldwide
Note to presenter: Proactive Essentials is purposefully not on this slide, because it is software or firmware support for specific devices. It does not take an environmental view of support. Proactive Select is a new services that is being announced for WW availability on February 9th.
Proactive 24
Keep the right services running
Proactive Select

8. Security, Compliance and Continuity Services
Business outcomes
Avoid the expensive consequences of security breaches — including cost of downtime
Keep business secure with improved security controls around on site data, data in-flight, and off site data
Accelerate growth: Meet compliance requirements and protect business innovation
Services
Applications Security
Business Continuity and Recovery
Data and Content Security
Data Center Security
End Point Security
Identity and Access Management Risk Management and Compliance
Security Operations
HP Difference
Security practice IP on tools, methodology & process, combined with cutting edge services
Establish continuous improvement plan
Scope definition & initiation
Business Impact Analysis & Risk Assessment
Maturity modeling
Control system design
Define KPIs, metrics, reporting
Implementation
ISSM Transformation Engine
Risk modeling
Control implementation templates
Information security is defined as The protection of an organization’s information and assets in accordance with the organization’s risk appetite.
IT risk includes a vast array of internal and external risks borne out of companies’ increasing reliance on IT systems.
HP’s Security and Risk Management Services help organizations develop, implement and continually improve on processes designed to protect an organization’s information and assets and mitigate risks to business continuity and availability – contributing to an Always On experience. These services can also help organizations meet compliance requirements.
HP Security and Risk Management Services span the full lifecycle, including: strategy, design, transition, operation and continual service improvement.
HP Security and Risk Management Services can be organized into three categories:
Security Governance & Management: Establishes an effective security governance & compliance framework allowing the assessment of risk, implementation of security plans, and proactive management of security threats, vulnerabilities, and incidents in order to minimize their impact on key business processes.
Information and Infrastructure Protection: Protects critical and sensitive information and intellectual property and also ensures confidentiality, integrity and availability of data and processes. Includes securing systems, networks and applications according to the level of trust required by the business.
Identity and Access Management: Solves the increased challenge of controlling access to information, systems and applications with the growing number of employees, contingent workers and partners by providing fully automated access and provisioning solutions.
Our Security practice intellectual property is a competitive differentiator (the HP Difference). This intellectual property is referred to as HP Information Security Service Management (ISSM) Reference Model. ISSM measures completeness of security controls based on industry standards and best practices, including ISO and ITIL. It can help accelerate the implementation of Information Security Programs that are trying to align risk, security, privacy and compliance into a holistic program of asset protection.
INFOSec Framework
Applicability maps
Reference guides

9. IT Service Management Services
HP Difference
Business outcomes
Take cost out with improved staff efficiency and faster response time
Reduce the risk of non standard process causing downtime or disruption
Improve communications and relationships between IT and the Business
Services
ITSM Assessment Services
Mission Critical Partnership
ITSM Improvement Services
Education Services
HP is the industry leader in ITIL; we are a global sponsor and advisor to ITSMF. HP wrote the ITIL v3 Ops book, and we have ITIL trained experts and the industry's largest certification business
Business Objectives
Service Level Requirements
TS contributes to HP’s overall Service Management solution by taking an operational approach to service management. Operational Service Management helps customers continually improve on their service management people skills, processes, and technology implementations.
While implementing standards-based service management processes is smart business, the implementation initiative is really just a first step. Service Level Agreement (SLA) commitments, business conditions and technologies keep changing. And service management practices need to be continually monitored, re-evaluated and improved. The Operational Service Management Services are designed to help customers stay on track from day one and ongoing, enhancing service delivery and fine-tuning their day-to-day operations (continual service improvement).
Some of the questions we help address include:
Are you consistently meeting your SLAs?
Are you confident that all key areas of service-delivery risk are being addressed?
Do you have processes in place to maintain continual business-IT alignment?
Does the business agree that you are delivering superior value?
Here are a few reasons why HP is a leader in ITIL and other Service Management industry standards and best practices:
HP employees have helped write ITIL books (including ITIL V3), and HP employees have contributed significantly to other service management industry standards and best practices (e.g. Microsoft Operations Framework)
HP is a global sponsor and advisor to IT Service Management Forum (itSMF). And many HP employees have helped establish and lead local itSMF chapters
HP has over 12,000 ITIL-certified experts and the industry's largest ITIL certification business

10. Support plus & Support plus 24
HP Support Services
Business outcomes
Keep business running by getting back up fast
Easy to sell and buy – our HP Care Pack services packages allow flexibility and speed of purchase
Improve business uptime by leveraging HP IP for Support Automation with HP Insight Remote Support to solve your issue faster
Services
Installation and Startup
Hardware Support
Call to Repair
Software Support
Support Plus/Support Plus 24
HP Difference
One simplified & standardized portfolio of support services across all technologies; offered uniformly in all geographies
Software
Servers & Storage
Networks
Imaging & Printing
Our award winning HP Support services offers one simplified & standardized portfolio of support services across all technologies; offered uniformly in all geographies. This adds simplicity and consistency for your environment, keeping business running by getting back up fast.
Easy to sell and buy - HP Support service portfolio is available via our Care Pack services – pre-packaged and pre-priced services means finding and purchasing the right support for you is fast and easy - meaning less time away from your business. HP Care Pack services are available direct, on-line, or via our large global network of HP Channel partners
As well, HP invests with our renowned HP Labs teams to drive the next generation of support automation technologies – speeding up each and every support engagement, proactively identifying possible problems before they occur, and increasing the intelligence and diagnosis capabilities for our clients to get you up and running as fast as possible. Our support automation technologies such as Insight Remote Support and Remote Support Pack, as well as our award winning knowledge management tools in the IT Resource Center - are an integral, and cost-free, part of your HP support relationship and we are continually investing in more cutting edge capabilities to make them better.
Services include our installation and start-up services
hardware support, software support
And Support plus offerings - integrated hard and software support levels
Desktop & Mobile
Support plus & Support plus 24
Install & startup
Next day
Call to Repair
SW support
24x7
Same day

11. Converged & Virtualized
If you are ready to make a commitment to transform your infrastructure into a strategic operational powerhouse vs a capital expense then our experienced HP consultants are ready to work with you to solve the most complex cloud infrastructure problems and keep your business running no matter what. Only HP brings together such deep expertise, proactive technology, multi-vendor know-how and strong partner network. HP is heavily investing in delivery expertise and innovations, products and technologies

12. Converged and Virtualized
Transforming to stimulate growth and focus on innovation
Free resources to drive innovation.
Ease capacity expansion.
Improve utilization with faster service provisioning and simplified management.
Our Converged Infrastructure, Data Center Transformation, Virtualization and Cloud services will help you transform our infrastructure to stimulate growth so you can focus on innovation. Our consultants will work collaboratively with you to drive these results:
Freeing resources to drive innovation.
Easing capacity expansion.
Improving utilization with faster service provisioning and simplified management
Converged Infrastructure, Data Center Transformation, Virtualization, Cloud

13. HP Converged Infrastructure Services
Business outcomes
Converging technology silos under a common architecture for building centrally delivered, shared service based, cloud solutions.
Accelerating people and process adoption of converged infrastructure, decreasing time to implement and deploy IT for new business initiatives from weeks to hours.
Services
Visioning workshop
Planning and Roadmap
Design
Pilot
Implementation
HP Difference
HP Converged Infrastructure Architecture, vision, products. Cloud portfolio IP, people and process expertise.
Service catalog
Sourcing decision and governance policies
Service management
Metering and reporting
Change management and training
Support strategy
HP Converged Infrastructure Visioning Workshop helps clients create the concept for a technology infrastructure that better aligns with their business. In a one-to-two day workshop, experienced HP consultants work with clients to review how a shared services model built on converged infrastructure will address the dynamic business needs of their organization.
HP Converged Infrastructure Planning and Roadmap Service improves organizations’ productivity, continuity of service and adaptability through a roadmap that outlines the infrastructure transition. The process starts with a gap analysis of the clients’ current environments and results in a comprehensive plan with recommendations for specific services that will enable the successful implementation of a converged infrastructure, including defined phases with expected business benefits.
HP Converged Infrastructure Design and Implementation Service allows clients to accelerate the launch of business initiatives and mitigate risk during the infrastructure transformation. Based on best practices, this service addresses key issues including organizational design, technology governance and change management to enable a smooth transition across the entire enterprise. At the end of pre-defined phases, HP professionals assess the progress and set the foundation for continuous process improvements to facilitate organizations’ long-term success.
HP Converged Infrastructure Pilot helps clients realize the benefits of delivering business services on a shared infrastructure such as cloud. In a two-to-three week demonstration, clients experience the capabilities of HP BladeSystem Matrix, the industry’s first integrated infrastructure platform. The service provides testing of common business scenarios, hands-on experience in a controlled environment, as well as consulting based on learnings and best practices.
What problems do these new services solve?  
Our customer need to improve infrastructure service quality, speed and efficiency to be ready for uncertainty and changing business needs. So need to start with a solid vision and roadmap change how ‘infrastructure’ is viewed, consumed and billed by the applications teams and business. So need to start with a different design and get buy-in from different stakeholders achieve industry benchmarks for infrastructure service delivery. So looking for help understanding the current environment, best practices and the gap.
Improve performance metrics and service levels. As a result thinking about redesigning and architecting the infrastructure
Want to make most out of BladeSystem Matrix by testing some common scenarios
What are the three main benefits Converged Infrastructure Services delivers?
These new services help clients take full advantage of HP’s innovative Converged Infrastructure Architecture, addressing people, process and technology across previously siloed server, storage and network teams.
HP believes key success factors during the move to a ‘converged infrastructure’ are: service management, service catalog development, governance, change management, support and sourcing strategies and service billing models. In addition to technical design, HP converged infrastructure services provide the vision, roadmap and implementation addressing these success factors for smooth transition to converged infrastructure.
Whether our clients want to take a transformational or incremental approach to converged infrastructure, HP professionals help our clients leverage today’s investments towards tomorrow’s converged infrastructure
What unique value does HP bring?
Consulting expertise developed from helping1000s of clients transform to next-generation data center and technology infrastructure to gain competitive advantage
Innovative shared services, cloud and facilities IP and capabilities
Breath of portfolio that spans four domains of converged infrastructure: HP Infrastructure Operating Environment, HP Flex Fabric, HP Adaptive Resource Pools and HP Data Center Smart Grid

14. HP Cloud Consulting Services
Business outcomes
Build cloud infrastructure and operating model with confidence; public, private, hybrid – align business needs to service sourcing strategy and technologies.
Design and plan for scalable, flexible and comprehensive cloud infrastructure while transforming your IT organization into a service provider/broker to the business.
Services
Discovery Workshop
Planning and Roadmap
Design
HP Difference
HP Reference Architecture for Cloud
HP Cloud Capability Model and Planning Tool
HP Software and HP Converged Infrastructure architecture and technologies
Optimizing your data center incrementally, standardization or virtualization alone will not make you a cloud service provider or consumer. Just like it will not make some companies cloud experts by adding ‘cloud’ titles to their existing consulting services. From the start, HP cloud consulting services are designed with an innovative capability that crosses HP business unit boundaries. Each leverages unique cloud IP, delivery tool and/or best practice saving hundreds hours of internal meetings, cloud research, expert time and vendor product only discussions.
If you are ready to make a commitment to turn your infrastructure into a strategic operational powerhouse vs a capital expense then work with experienced HP consultants that are well-trained on delivering cloud solutions, know industry leading cloud products and technologies as HP Converged Infrastructure experts AND last but not least consultants that collaborate and integrate with other key cloud vendors for your heterogeneous environments. Our consultants and support experts can solve the most complex cloud infrastructure problems and keep your business running no matter what. Only HP brings together such deep expertise, proactive technology, multi-vendor know-how and strong partner network. HP is heavily investing in delivery expertise and innovations, products and technologies.
Cloud Workshop Service Customer benefits:
Get cross-team stakeholder buy-in for cloud vision
Create common understanding for concepts, opportunity, risks
Share best practices through Interactive session with senior HP consultants
Mobilize customer teams for fast decision-making
Identify strategic cloud, CI related initiatives
Understand HP Converged Infrastructure architecture and technologies for enabling cloud
Layout next steps in a project and program roadmap
Cloud Roadmap Service Customer benefits:
Don’t settle for Cloud Nirvana or someone else’s desired state. Indentify desired target state matching your cloud strategy
As IT organization take the leadership via an internally driven program, assisted by HP
Leverage HP’s unique capability model based on experience and best practices and don’t try to invent. Determine current capabilities across main domains such as service management, technical architecture, culture &staff, governance etc.
Go for results and execution and leave it at analysis stage. Based on the gap analysis, create a roadmap of projects to achieve the desired state
Develop a business case for fast investment decision-making and CFO buy-in for your strategic cloud investment
Cloud Design Service Customer Benefits
Leverage comprehensive, flexible and tested HP reference architecture that provides a guideline to create a personalized design for your particular needs so that no key design element is forgotten.
Get expert and objective technology, tools, standards recommendations identifying overlaps coming from multiple technologies and vendors.
Make fast and objective investment decisions mapping third party solutions to the cloud reference architecture.
Easily decide which processes are common among cloud services and which ones you need to implement for every cloud service individually
See full picture of HP technology and products for cloud
Mitigate implementation risk with a detailed bill of materials and implementation plan

15. Data Center Transformation Services
Business outcomes
Consolidating data centers into fewer facilities reduces costs of operation, increases energy efficiency, and increases capacity
Consolidating and modernizing servers, storage and networks and underlying infrastructure increases capacity, flexibility, and accelerates business responsiveness
Services
Strategy
Design
Transition
Operation
Continual Service Improvement
HP Difference
HP Data Center Transformation Delivery Playbook built on HP IT and customer projects
Ranked in leaders quadrant in Forrester’s ‘IT Consolidation Consultancies’ Study *
Making the data center more productive, more economical, and more in line with business objectives has never been more important.
In an effort to keep pace with demand, data-center costs are going up even while valuable technology resources are underutilized. For aging data centers, the problems are even worse. They consume too much power, are hard to cool, need too much floor space, and are operationally complex. What’s more, there is a shortage of skilled people to run them.
Maintaining multiple data centers can be costly, inefficient, and even a source of potential risk. Consolidating data centers into a handful of global ones can provide significant benefits, including lower costs, greater availability, and dynamic capacity allocation as well as automating routine management functions through virtualization and other technologies.
Let’s be clear that over the last few years HPS has done thousands of IT consolidation projects. This expertise combined with learnings from HP’s own data center transformation has provided the foundation for a broadening of our portfolio to encompass data center consolidation.
After 3 years, HP consolidated more than 85 internal IT legacy data centers globally to six next-generation data centers in three geographic locations;
Consolidated more than 6,000 applications to approximately 1,500 standardized applications;
Reduced annual energy consumption in its data centers by 60 percent;
Decreased the number of servers by 40 percent while increasing processing power 250 percent, by utilizing HP virtualization and energy-efficiency technologies;
Reduced networking costs by 50 percent while tripling bandwidth;
Our new data center discovery, strategy, design and transition services built on HP’s own data center consolidation experience complements the short-term ‘operational’ and ‘continual improvement’ data center services we have previously maintained.
The portfolio covers all data center domains including facilities, IT infrastructure, operations and applications and leverages HP Software assets and IP developed from HP’s own data center transformation efforts
*The Forrester Wave™: IT Consolidation Consultancies, Q2 2008

16. Virtualization Services
Business outcomes
Keep business running by proactively managing change and reducing the risk of downtime
Provide better business services by improving IT staff productivity and service availability
Deploy new services to the business faster
Services
Strategy
Design
Transition
Operation
Continual Service Improvement
HP Difference
Clients should partner with HP because we are flexible, our portfolio is comprehensive, our expertise spans the lifecycle, and we partner with all virtualization technology providers.
Too many data centers have an excess of idle computing capacity waiting for intermittent spikes in demand. In a consolidated IT environment, you can more effectively leverage virtualization technology or resource pooling for more business satisfaction, easier management, better resource utilization, and dynamic capacity allocation.
Virtualization is an approach to pooling and sharing technology resources so supply meets demand by dynamically allocating capacity.
Many of our clients implementing virtualization see immediate technology benefits without taking their implementations to enterprise levels such as better utilization, faster deployment of IT resources and services. For instance Univ. of Utah saw great savings from using virtualization for consolidation and Mitel realized performance increased.
HP Data Center Virtualization Services are one of the industry’s first offerings to help assess the impact and utilization of virtualization across an entire data center—including facilities. At HP, we help you develop a complete virtualization strategy, choose the specific technology that is best for your needs, and integrate management tools into your present environment. We also provide assistance for design, transition, support, and education—addressing management and operational aspects of virtualization for your mission-critical environments.
More on HP Services
HP has four interrelated services to help you implement virtualization—and to help it evolve from a technological implementation to a strategic business enabler. They are:
HP Virtualization Strategy Service: Understand the potential of virtualization and assess your current environments using HP recommendations and implementation roadmaps across applications, server, storage, and client virtualization.
HP Virtualization Design Service: Evaluate technical challenges and the possible technology and vendor approaches to virtualization. Select and design the best virtualization solutions for the technology management and automation framework across the data center.
HP Virtualization Transition Service: Select and integrate the virtualization and management technologies that maximize the virtualization value. Migrate legacy environments into the new virtualization architecture.
HP Virtualization Support and Education Services: Keep up with fast-changing virtualization technology for your mission-critical needs. HP provides support and education for a number of partner and HP virtualization products.

17. Server & Storage Infrastructure Solutions
Business outcomes
Free up sunk cost and expand capacity by transforming your server and storage infrastructure to simplify infrastructure management in a secure, cost-efficient way
Achieve project goals for the business without adding to permanent & fixed resource pool
Services
Storage Infrastructure Optimization
Storage Consolidation
Data Protection & Replication
Storage & Data Migration
Storage Virtualization
Server consolidation, virtualization, standardization
HP Difference
HP addresses every phase of server and storage infrastructure management, from architecture and installation to integration and consolidation.
Are you maximizing your infrastructure investments?
It would be easy to answer this question if everyone’s existing IT infrastructure were the same. But as in nature, enterprise IT infrastructures have evolved unpredictably. Companies have grown through acquisition, implemented different applications based on historical need, and shown favoritism to different service providers at different times, and most face a hodgepodge of inefficient and underutilized infrastructure components
Very important to successful server and storage solution is addressing People and Process considerations, not just technologies. For example, if you are moving towards a more shared type infrastructure our services can help you make these transitions, and define processes and procedures that support shared infrastructure.
Whether you are looking for mainframe alternative, modernizing or optimizing your infrastructure, HP Services brings in deep product knowledge and life-cycle methodologies to help you with realizing adaptive infrastructure vision. HP is committed to helping you find solutions that make financial sense, achieving operational efficiencies, and enabling your environments to be much more flexible and adaptive for meeting your business needs.

18. HP Client Infrastructure Solutions
Business outcomes
Rethink the PC - the right client for the right client workload
End user productivity - any device connected anywhere
Lower total cost and increase operational efficiencies
Services
HP Business Value Services
Windows 7 Migration
Client Virtualization Services
Client Management & Security Services
Client Application Management
Data Protection & Recovery Services
Microsoft Infrastructure Services
HP Difference
HP and Microsoft have one of the deepest partnerships in the industry – jointly developed IP, expertise, and technology
Client Virtualization & Infrastructure
Client Virtualization
Client Migration
Client Application Management
Client Management & Security
Data Protection and Recovery
Help customers reduce total cost of ownership, increase security, readily adapt to new business requirements, and simplify management with reliable Client/Desktop/Mobile infrastructure solutions.
HP& Microsoft have enjoyed a 25 year alliance relationship. Hp has long expertise with the Microsoft Windows infrastructure. These solutions are designed by experts at both companies to help you:
Rethink the PC. Client computing has often grown over the years in an unstructured way – with mergers/acquisitions, business units going their own way, clients and client applications have grown without a structured plan. And customers have mostly stayed with Windows XP for clients, for the past 5 years. The result is a mix of clients, networks, and client applications, requiring high maintenance – complexity, inadequate security, and high cost
Upgrading to Windows 7 is not an automatic decision, although HP’s Windows 7 migration services are leadership services globally. HP’s Application Compatibility Factory, Automated Deployment, Custom Refresh, and companion services lead our customers through a migration with lower risk and cost.
It’s all of our customers’ desktops. Unlike the time when customers moved to Windows 7, there are many more ways to give end users, or clients, the tools that they need to be productive. Everyone needs computing, but people do different jobs, and have different needs, different ways of working. identifying the different segments of users with our discovery and user segmentation services, and applying the best client computing model to each segment. Some may migrate to Windows 7; Some may use Virtual Desktop Infrastructure (VDI) or another Server-based computing paradigm.
The Business Value Services provide HP with a differentiator in the market place, enabling clear understanding of the customers’ needs and building credibility with the customers’ senior management across the organization
Client Virtualization is a complementary approach, and Virtual Desktop Infrastructure, or VDI, is one of the main solutions that we see demand for. With VDI, all the data is moved from distributed access devices to a consolidated data center. Independent access devices can connect to the data center via the internet. HP Client Virtualization services plan, design, implement and support VDI and other client virtualization solutions such as MDOP, application streaming, etc.
Security and compliance has become a significant issue. With valuable and proprietary data being placed on desktop drives, usb drives, laptops that can be stolen, and transmitted over the Internet, organizations are at risk for data loss, compliance issues, and information theft. Client Management and Security Services, and Data Protection and Recovery Services close the gap between current practice and a secure state.
Customers wrestle with their server, network and client infrastructure as new versions of Microsoft software are released; Windows 7’s release in November is a major milestone. HP’s Microsoft Infrastructure services offer expertise and results for Server, client, and everything in between.
HP and Microsoft deliver integrated, innovative, end-to-end solutions in the following five solutions family areas:
Messaging & Unified Communications
Collaboration & Content Management
Client Infrastructure
Core Infrastructure
These new solutions are designed to help you enhance your business agility by empowering your people to succeed. 

19. Unified & Connected
There’s a new world at work – one that’s driven by globalization, macroeconomics and a volatile business climate. As a result, clients need to rethink how they communicate, collaborate and innovate.

20. Unified and Connected
Implementing a well-architected communications infrastructure
Save computing cost, storage, security and telecom charges
Accelerate response times, improve collaboration and productivity
Achieve faster time-to-market
What HP brings to market with implementing a well architected communications infrastructure are the UC&C Solutions, Microsoft Solutions and Network Infrastructure services.
This enables you to have more efficient and cost-effective ways to bring communication and collaboration together which results in improved productivity and enabling your business to achieve faster time-to-market.
Now we will explore these areas some more starting with the UC&C solution.
Unified Communications and Collaboration, Microsoft and Network Infrastructure

21. HP Unified Communications and Collaboration
Business outcomes
Reduce telecommunications costs
Enhance business responsiveness and accelerate turnaround
Increase end-user productivity – wherever, whenever, with any device
Seamless integration of voice, video and data
Services
Business Value Services
Voice Solutions
Messaging Solutions
Collaboration Solutions
Integrated Business Solutions
Network Upgrades & Security
Support Services
HP Difference
Access to voice, data, and video services regardless of time, location or device
People
Integrate and simplify
First, let me tell you a little bit about HP’s role in UC&C. Most of you know the brand but
you may not know what we actually do in this space. Not surprisingly, we have got a lot of products --
From end-user tools, storage, computing platforms, and PDAs, to our halo video-conferencing room
and other products.
But what you may not know is that HP has a strategic partnership with Microsoft with 16,000 Microsoft-certified professionals and 5500 certified network infrastructure and voice professionals in 170 countries. We specialize in the role of system integrator for UC&C projects. We do everything from the upfront consulting, the platforms, the collaboration tools, the integration, the roll-out support all the way through to ongoing maintenance and support. While we have some of our own technology (HP Networking, HP Halo), we also have a full portfolio of technologies from partners, such as Microsoft and Avaya.
HP’s UC&C solutions respond to customer needs for communications over an IP network—enabling people to connect and collaborate independent of medium, location, and device.
HP has services and expertise to help you get started and to work through any or all the phases of the UC& C journey. We can enter and exit the lifecycle at any point depending on your specific needs. HP spans across the whole UC&C Solution lifecycle, to meet customer needs at any maturity stage:
HP offers a full range of life cycle services ranging from assessments, architecture planning and design through implementation, monitoring, management, operation, support and outsourcing for the UC&C solution.
Offer industry-leading consulting and integration services spanning all HP and Microsoft software and hardware UC&C solutions, including messaging, OCS and collaboration solutions. Our proven processes and tools are second to none.
HP UC&C Business Value Services –
Four services to support the different UC&C needs of the customer. All of the services are 100% tailored to the specific needs of the company and involve company stakeholders to actively participate and help frame the UC&C program of work. The four services are:
UC&C Transformation Experience Workshop. A short Workshop (4-6 hours) to help customers understand what new technologies mean for his company, Where should he start?, What are the implications, How can he successfully move. Based on HP Transformation Experience workshops methodology.
Business Benefit Workshop week engagement with 1 week on site workshops with key business stakeholders, to capture potential business benefits of UCC solutions adoption. Based on Cranfield University Business Benefits Methodology.
Business Value Assessment (Microsoft)- Uses cost savings tool for MS technologies, and provides the financial business case.
Strategic Architecture & Roadmap Months engagement with on site workshops with key business stakeholders, to align company vision of Business Productivity, with key technology implementation, Blueprint and Roadmap for UCC solutions adoption. Based on HP ITSA Methodology
HP Global Deploy and Automated integration processes and tools for deployment services (Project Management through install/support). Education services will play a critical role to actually transfer skills and how-how to technicians and business people, and capture the actual value of UC&C bringing it into real life operations.
Customers will be able to achieve improved levels of network availability and response times with global mission-critical support for their multi-vendor UC&C solutions.
Finally, transformation will have to do with continuous improvement, to make leverage of daily changes in technological opportunities
Now lets explore some of the solutions available in the Microsoft area.
Corridor warrior
Road warrior
Technology
Process
Call center agents
Commuter
Fixed desk

22. HP & Microsoft Solutions for Unified Communications and Collaboration
Business outcomes
Improved communication, lower messaging costs
End user productivity - any device connected anywhere
Improved effectiveness from global collaboration and information sharing
Services
Messaging & Unified Communications services
Collaboration & Content Management with SharePoint
Unified Messaging; Exchange Upgrade / Migration
Unified Voice integration
Communications-Enabled Business Process
HP Difference
Most integrated stack in the industry - HP and Microsoft have one of the deepest partnerships in the industry – jointly developed IP, expertise, technology
Interoperable Management
Integrated Virtualization
HP Servers Storage and Networking
HP& Microsoft have enjoyed a 25 year alliance relationship. Hp has long expertise with the Microsoft components of Unified Communications and Collaboration. These solutions are designed by experts at both companies to help you:
Achieve a more agile, adaptive enterprises.  As a result, you will empower individuals with the tools they need to make significant contributions and informed business decisions that drive business success.
For example, identifying the different segments of users, and applying the best client computing model to each segment. Some may migrate to Windows 7; Some may use Virtual Desktop Infrastructure (VDI) or another Server-based computing paradigm.
For example, by offering the solutions from HP’s Unified Communications and Collaboration program, based on Microsoft products:
Voice Solutions with Office communications Server
Messaging Solutions with Microsoft Exchange Server
Collaboration Solutions with Microsoft Sharepoint
Integrated Business Solutions, integrating UC&C into business processes.
Realize greater value from your existing IT Investments, for example, by
Standardizing your messaging environment with Microsoft Exchange. Upgrading to the current version to achieve the cost savings and efficiencies of consolidation on Exchange 2010
Maintaining a cost-effective infrastructure by consolidating, virtualizing your infrastructure with Microsoft Windows, Hyper-V and Microsoft System Center
HP and Microsoft deliver integrated, innovative, end-to-end solutions in the following five solutions family areas:
Messaging & Unified Communications
Collaboration & Content Management
Client Infrastructure
Core Infrastructure
These new solutions are designed to help you enhance your business agility by empowering your people to succeed. 

23. Network Infrastructure
Business outcomes
Improve levels of network availability & response time
Grow, maintain, manage and evolve your network
Reduce impact of new technology implementation
Services
NW Strategy, Discovery & Architecture Workshops
NW Assessments, audits, and analysis
NW Architecture & Design
NW Integration & Deployment
Training/Education Services
Mission Critical Support
Remote monitoring/problem identification
HW/SW Support
HP Difference
Services for the entire lifecycle of your extensible network to maximize availability, performance and agility
HP’s network infrastructure services address the entire lifecycle.
HP Network Consulting Service delivers consultation on multi-vendor network architectures, technologies, protocols, products, and tools to help manage costs, increase quality, mitigate risks, and increase agility.
HP Assessment Service for Networks provides information and recommendations to help customers achieve a level of NW performance, availability, and capability that meets their business needs. They also receive customized analysis and recommendations across the NW topology based on the scope of the assessment.
HP Network Architecture and Design Service provides a trained HP NW consultant to analyze current and future IT architecture from a business, technical, and implementation viewpoint to help develop a NW architecture and design to support a complex computing environment.
HP can help you get your environment up and running quickly by coordinating the end-to-end integration and deployment of the NW implementation. HP can bring the network online or add new connections to an existing network, scaling the solution to fit business needs and technical network requirements.
HP offers a number of Network Support Management services to help augment the skills and resources of your IT department. HP Network Operations Management provides an on-site network management station and a complete set of standard and optional support features designed to help lower the cost of managing your network. By performing most of these services remotely, HP can leverage our highly skilled staff and state of the art tools to help you get the most from your IT investment.
HP Services gives you flexible services and support.
End-to-end services take the hard work and the guesswork out of growing, maintaining, managing, and evolving your network.
HP Confidential
19 April 2017

24. Energy and Resource Efficient
With today’s economic environment, we hear from clients that merely maintaining status quo isn’t enough. Typically, over 65 percent of a business’s technology budget goes to operation and maintenance management, to keep the ship afloat, 25 percent goes to application migration and upgrades, typically leaving less than 10 percent for innovation and new functions. The answer here is customers need to make more efficient use of their current and committed resources, often transforming how they operate and manage their IT environment – reducing cost and freeing up investment to meet reduced budgets or invest in innovation. . In recent years availability has been a top priority within data centers. Today optimizing the use of energy, floor space and cooling infrastructure to reduce energy costs, improve utilization and comply with corporate and regulatory mandates has come to the fore. Organizations are looking to reduce fixed costs, and seek a variable labor cost model where possible

25. Energy and Resource Efficient
Transforming your approach to facilities and IT resourcing
Increase efficiency and reduce energy usage.
Reduce datacenter capital costs.
Drive elasticity into budget and resourcing to focus on growth and innovation.
At HP Technology services we have a set of services that will help you transform your approach to facilities and IT resourcing – and that’s unique to us – the ability to address both facilities and your IT infrastructure. Our services: Critical Facilities, Energy Efficiency, Integration, Technical Services , Education and Training, help you achieve the results you see here on the right hand side of the slide.
Critical Facilities, Energy Efficiency, Integration, Technical Services , Education and Training

26. Critical Facilities Services
Business outcomes
Reduce capital and operating costs of your data centers, improving your ROI on infrastructure investments
Assured infrastructure capacity to support future business growth
Integrated facility and IT infrastructure matched to business goals
Green - Support corporate environmental goals
Services
Critical Facilities Consulting
Critical Facilities Design
Critical Facilities Assurance
HP Difference
HP Critical Facilities Services hosts the industry’s leading experts, with the design ethos and IP that governments and industry bodies turn to for advice on evolving trends in data centers.
Consult – determine critical facility strategy
Design – specification to achieve enterprise goals
Assure – operational continuity & performance
First up is our new Critical Facilities Services suite.
The acquisition of EYP brings critical data center facilities capabilities within HP and strengthens our position as global leader with true end-to-end capabilities.
we’ve extended the reach of our portfolio to include a new suite of “Critical Facilities Services”
These services help customers transform their data centers into an environment ready and supportive of an effective next generation data center.
The right facility removes issues associated with aging data centers, energy and cooling limitations and real-estate and facility costs. HP critical facilities services help customers extend the useful life of their existing data center facilities through effective planning and infrastructure layout to facilities retrofit.
As HP Critical Facilities Services, a snapshot of EYP, which delivers these services reveals one of, if not the top mechanical, electrical, plumbing and fire protection Engineering and IT Consulting firms in the industry
They are a thought leader in high performance computing and high-density cooling
And while they are based in the US, they are very much a global entity with active projects in Americas, EMEA & Asia
They’ve designed around 50 million square feet of data centers and 40 Greenfield data centers since 2001.
As you see on the slide, the offering suite encompasses critical facilities consulting, design and assurance. With these services we can help customers define an effective data center strategy, design data centers appropriate for their unique needs, reduce energy costs and manage the transition to new data centers.

27. HP Energy Efficiency Services
Business outcomes
Reduce energy-related operating costs to the business
Reduce or eliminate capacity-based growth constraints to the business
Meet corporate commitments and compliance standards
Services
Facility & technology environmental assessment services
Energy Efficiency Design
Assessment service for Blades environments
HP Difference
Assess
Unrivalled expertise in identifying efficiency gains in mission critical facilities
Design
More than 50 million sq ft and 50 green-field sites
Deliver
Environmentally certified, peer-comparison and availability-assured facilities
The good news is that there is significant potential for energy-efficiency improvements in the data center. And energy-efficient strategies can be implemented in ways that do not compromise data center availability, performance, or security. All you need is the appropriate knowledge and expertise to implement improvement measures—and that’s where HP Energy Efficiency Services become vital to your business.
HP offers a wide range of Energy Efficiency Services to help you better utilize and manage energy in terms of capacity, costs and extending the life of your data center. Our portfolio of Energy Efficiency Services includes
Facility and Technology Assessment Services,
Energy Efficiency Design and
a specific Thermal Assessment Service for Blades.
Data center energy efficiency leadership

28. Increasing complexity, size and duration
Integration services
Business outcomes
Provides more efficient usage of your own IT staff resource
Reduces risk – delivery experts have engineered-out potential pitfalls within complex integrations
Improves time-to-market through scale benefits of an industrialized approach to integration
Services
Modeled Integration solutions
Classic Integration services
Relocation & project services
HP Difference
A framework for technology integration for data centers & distributed IT
Leverages expansive HP capabilities on a regional and global scale
Increasing complexity, size and duration
Installation
Solution integration
Business-level integration
Increasing value and risk mitigation
Deployment, installation and start up tasks of new technology are not new of course – we are deploying customers’ technology somewhere in the world at any given moment. What IS new though is looking at the topic of deployment at a deeper level – an integration solution level, which provides you and our other customers the ability to take a strategic approach to integration, and not just consider it as either a task they themselves have to do, or have us do on a peace-meal basis.
Industry analysts confirm that with respect to IT operations budgets the top three challenges are
Effectively managing costs within dwindling budgets
Availability of technical expertise within their staff
Staff resources,
the inference being viewing all three together as a compound problem. A budget driven resource squeeze, and being able to utilize available resource efficiently, probably at the cost of other key tasks, and potentially without the specific expertise to do so, further exacerbating the efficiency issue.
Addressing these challenges directly pulls from the strengths contained within Integration Services – delivering services and expert personnel to supplement your in-house resources.
HP Integration Services is based on providing an appropriate depth of service to you. Even within the same customer the depth of service may vary widely, but by working with HP you are partnering with a company it knows understands its requirements, and ultimately your IT catalog
By doing this you are able to re-direct your own resource to strategies and tasks more aligned with IT innovation and strategy to drive business outcomes, in full knowledge that technology integration, at all levels is safe with HP
HP Integration Services is a scalable framework that encapsulates basic installation and start up, through to complete catalog management. It is made up of Classic integration Services, the services I just mentioned, but now also Modeled Solutions, which are pre-set and popular integration needs, where value is brought through being able to use a modeled delivery, yet remain custom to your specific needs. So Integration Services are:
Are a value system for technology deployment and integration across data centers & distributed IT
An industrialized and modular approach to industry, solution or technology-based integration needs
Are based on Leveraging expansive and central, regional & country capabilities to deliver increasing depths of integration

29. Technical Services HP Difference Business outcomes Services
Control costs using a variable approach to staff resource & IT expertise requirements
Reduce risk by achieving on-time and to-cost project delivery
Drive growth through delivering technical service efficiency within your IT eco-system
Services
Server operations
Storage operations
Software operations
Resource & Technical Assistance
ITSM assessment services
Infrastructure optimization services
HP Difference
Leverage HP resources as an extension of your in-house staff
Variable skills and project expertise
Fixed staff skills & expertise
IT organisations typically are looking to reduce their overhead by reducing their fixed labor costs. HP can help here by helping lower those fixed costs, and provide skilled and available IT resource on a variable cost basis – fitting perfectly within the more constrained operating models prevalent today
an army of IT experts at your fingertips. As you progress towards automation and your IT resources are deployed more strategically, you will have no need to hire or try to source the skills of high-priced full-time employees for fluctuating data centre needs. With HP Deployment and Resource Services, you will have access to thousands of the most experienced IT professionals in the business, with specialised knowledge spanning the whole spectrum of data-centre technologies. Use our experts as long as you need them. You can utilise HP’s engineering resources for specific projects, and you can even quantify engineering time that you purchase upfront or add to contracts that can be used on an as-needed basis.
infrastructure will become more agile. Using HP Deployment and Resource Services to proactively position your organisation to respond rapidly to new business opportunities and to bring new services on line quickly. This will give your company a critical competitive advantage over those that adopt a ‘reactionary’ approach to data-centre operational management.
Technology experts for projects and skills when and where you need them

30. Education Services HP Difference Business outcomes Services
Utilize full capabilities of your IT investments
Accelerate growth through improved staff productivity
Simplify technology roll-outs
Reduce training & operating costs
Decrease environmental impact with alternative delivery options & training methods
Services
Standard training
Technical
IT Management
Custom learning solutions
Collaboration services
HP Virtual Rooms
HP Difference
Delivery excellence
Our HP Virtual Lab allows you to learn on real technology, in our dedicated environment
Content you need, when and where you need it
Cutting edge courses on HP and partner technologies, unmatched content, delivered in person, web or live virtually in 80+ countries
HP Education Services provides customer training featuring a comprehensive curriculum of instructor-led classroom, remote classroom, and self-paced courses to help our customers realize the full potential of their HP solutions, increase their network optimization and responsiveness, and achieve a better return on their IT investments.
HP Education is known for it’s unique delivery technologies and capabilities including our “sandbox” , which allows clients to learn and experiment with real technology, in our dedicated non-production environment. As well, Innovative web enabled learning technologies combined with innovative learning methodologies allow for the most cutting edge learning environment.
By working with HP Education services, our clients minimizes human error in IT/business risk with decreased downtime & data loss, and accelerates growth through improved staff productivity
Learning Innovation
Tailored solutions with learning tools and delivery options combined with innovative learning methodologies
IT empowerment
ITIL training for IT professionals and management with skills to optimize ITSM processes

31. Making Technology Work
So business works
We’ve just talked about the “what” of our HP Technology services portfolio – the services that address your most pressing needs. We’re focused on making your technology work so your business works. We want to help you get peace of mind, while focusing on getting the most out of your technology today and in the future.
Now we’ll do a quick review of WHY you should turn to HP Technology services, starting with our deep expertise

32. Deep Expertise Completed thousands of transformation projects
Designed over 50 million square feet
Trained 100,000+ IT professionals, thousands of high availability experts
Led 100s of best practice implementations
Reduced data center power consumption 40%+
Working with HP Technology Services means working with business technology support and consulting experts with the deep expertise to not only keep your business up and running no matter what, but also to give you the peace of mind that we’ve been here and done that with thousands of clients around the globe. We have a record of reducing data center power consumption by %, completed thousands of IT migration and consolidation projects, trained one hundred thousand + IT professionals. Additionally, we advise industry bodies and have lead hundreds of best practice implementations.
HP services professionals bring you deep expertise to keep your business running, no matter what.

33. Innovation With Purpose
Predictive system monitoring
Configuration and stability assessments
System heartbeat and capacity monitoring
Machine-to-machine repairs
Intelligent remote diagnostics
Innovation roadmap
At HP Technology Services we put innovation to work – for you. Our innovation roadmap runs the gamut from monitoring to diagnostics to repairs, with intelligence built in, so we can look after your systems while you concentrate on your business.
Some of our other innovations include eSupport innovation:
Automated monitoring, proactive problem solving
High performance web-based delivery methods deliver rapid, preventable support for higher availability
Intuitive user environments, delivered in local languages
Industry standard encryption and authentication to ensure support data integrity and transaction security
Our esupport tools include:
Remote monitoring and support technologies
System Management tools
Workflow management
Process Innovation
Product Serviceability technologies
Incident Analysis tools
Knowledge Management tools
Our Always On automation toolset looks after your systems so you can look after your business.

34. We Chase the Problem, Not the Device.
Server
Blades
Management software
Storage
Networks
Clients and networked printing
At HP Technology Services we like to say that chase the problem, not just the devise. Wouldn’t you prefer to work with a service s partner that takes an environment view beyond a device view – we understand how the pieces come together, from datacenter to laptop and everything in between. We understand the bigger picture – by covering the widest variety of technology in the industry:
Servers, storage, network devices, software, laptops, printers, facilities
We manage and support thousands of products from partners and different vendors, across a wide scope of industries and applications
Consistent global delivery across all technology families means we deploy the best experts we have, anywhere in the world, to solve your issue
HP Technology services means multivendor know-how with an environmental view
More examples:
#1 Linux blade platform : RHEL + HP BladeSystem
Strong growth and momentum
More than 3.1M HP servers sold for Linux
Nearly 40% share of Linux x86 server market
Leaving competition behind
10x more units than Sun
76% more units than IBM
42% more units than Dell
From the enterprise to small and medium business, we offer open source and Linux the way you need it.
Unlike other vendors, Linux and open source from HP are offered as best-in-class solutions, not teasers that lure you into commercial software. Based on our industry-standard servers, you are free to create your CI without worrying about vendor lock-in, knowing you can implement innovations as needed.
HP’s open source and Linux solutions work in heterogeneous environments alongside Windows and HP-UX. Linux has proven itself in the enterprise, and it works and plays well with others, often carrying the heaviest and most mission-critical loads in the organization.
With HP, you get a market-leading hardware platform, your choice of Linux operating system, support, services, and complete solution accountability from one single trusted vendor. We not only stand behind the Linux distributions we resell but our partners' best-of-breed open source and commercial products as well. In fact, we have a multi-year track record of successfully supporting more than 99% of Linux service requests independently, sparing you the frustration of relying on multiple vendors.
Since 2003, qualified customers have obtained indemnification from HP - the only hardware vendor that extends this offer of protection so that you can deploy Linux to solve real business problems with less risk and distraction.
HP offers multi-vendor know-how and an environment-wide approach to your issues.

35. We Collaborate With You Anywhere You Are
HP is the industry “connector”, bringing clients the best from industry leaders
Worldwide network of 70,000 channel partners
AT HP Technology services we take the collaborate word very seriously. We collaborate with you anywhere you are, in 180 countries around the globe. We also collaborate with industry leaders to bring our clients the best solutions . Collaboration also extends to our worldwide network of 70,000 channel partners, helping to extent their reach and value to you. Work with a services partner who works with you.
When your technology works, your business works.

36. When Technology Works, Business Works
Benefits to your business now and in the future
Technology works
Business works 8X
Decrease in downtime
Faster time to business value
Lower power consumption
25%
Improve service-levels
Reduction in multi-tiered data center costs
25%
We started off our conversation here today talking about your challenges of balancing your needs for now, while also preparing for the future. We set the stage that your business runs on your technology, and stated that when technology works, business works. Here are some examples of how we at HP Technology services can make your technology work with, a 20% faster time to resolution, decreasing downtime 8x, and lowering power consumption by 25%. And these kinds of numbers help your business work with faster time to value, improved service levels and business transformation.
HP Technology Services. When Technology Works. Business Works
Faster time to resolution
20%
Support business transformation

37. Outcomes that matter.

38. Backup Slides

39. Our Consultants and Support Experts Can Solve Your Most Complex Infrastructure problems
We help you keep your business running, no matter what.
Technology Services
HP Mission Critical Services
Security, Compliance & Continuity Services
IT Service Management Services
HP Support Services
Always On
Keep my technology running.
HP Converged Infrastructure Services
HP Cloud Consulting Services
Data Center Transformation Services
Virtualization Services
Server & Storage Infrastructure Solutions
HP Client Infrastructure Solutions
Converged and Virtualized
Transform my infrastructure for the future.
When talking to all kinds of businesses across the globe, we consistently hear similar answers: They typically fall into four key areas:
I need to keep my technology running
I need to innovate – transforming our infrastructure for the future
I need to simplify and integrate business communications
I need to make more efficient use of my infrastructure resources
Now let me talk with you about how HP Technology Services addresses these key client initiatives. We have aligned our portfolio to specifically answer these client needs. Keeping technology running with Always on. Transforming your infrastructure for the future with converged and Virtualized, simplifying business communications with our Unified and Connected portfolio and making more efficient use of infrastructure resources with energy and resource efficient services.
We know what you are working on today and the challenges you face. HP Technology Services has a robust portfolio to assist you today and help you prepare for the future.
HP Unified Communications & Collaboration
HP & Microsoft Solutions for UC&C
Network Infrastructure
Simplify and integrate my business communications.
Unified and Connected
Energy and Resource Efficient
Critical Facilities Services
HP Energy Efficiency Services
Integration Services
Technical Services
Education Services
Make efficient use of my infrastructure resources.