2. Travel Industry Collaboration SITAIATASABRE Technologies Enhancing Customer Value Tickets Check- In Security

3. Industry stakeholders Stakeholders Airlines Regulatory Bodies Travel Agencies Technology Providers PassengersAirports

5. Role of IT / Drivers of change Coordination Security Customer Value Cost Reduction

6. 2 Main organisations: www.iata.org www.sita.com

16. Travel solutions for the individual Business or leisure travel Integrate the aspect of travel to facilitate the process Flights Hotels Car rentals Cruises Vacation packages Supported by a network of brands 2005 revenues = $840 million

17. Travel Agencies Travel Suppliers DevelopersCorporationsGovernments

19. Connect Buyers & Suppliers Marketing Promotions Rate Negotiation (RFP) Customer Service Network

30. 15-20 years ago: Purchase ticket by phone/in person via travel agency or airline Reconfirm flight 1-3 days before Check in at counter Register luggage Long wait before boarding

39. Business Improved passenger satisfaction Improve terminal operations efficiency Improved productivity Reduce airline and airport operational costs Improved passenger satisfaction and loyalty Strengthens Airline’s Brand Quicker roll-out and faster ROI Traveler Check in online any time between 23 hours and 1 hour before your departure. Choose your own seat Avoid queues at the airport Drop off your baggage quickly at bag drop desk

41. CAPPS I CAPPS II No Fly List Passenger Protect (Can) Secure Flight

43. CAPPS IISecure Flight

46. Issues Controversies People with the same name – authentication Integrity of information Rules used to define risks Definition of risk Accuracy/Reliability/Human Error Privacy Advantages Enabled through IT Timely information Granularity Accuracy Cross reference baggage with passengers

47. Challenges Terrorism Security Oil prices Environment Telecommunication Economy IT Enabled Changes Coordination Cost Reduction Customer Value Security Disintermediation Availability of Information Increased connectivity Developments Self-service E-Tickets Mobile Check-In Security Technology Improved Tracking Strategic Alliances Revenue Management CRM Operations Management