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Innovation technology to Enhanced Revenue Generation and Customer Satisfaction.

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Presentation on theme: "Innovation technology to Enhanced Revenue Generation and Customer Satisfaction."— Presentation transcript:

1 Innovation technology to Enhanced Revenue Generation and Customer Satisfaction

2 “Our business is about technology, yes. But it's also about operations and customer relationships.” Michael Dell Enhance customer satisfaction Clear communication Freedom to choose their services through Simple and easy processes Innovating promotions and services in real time Loyal Customer (spending more money!) customer relationships Know and understand your customers

3 … then offer what they want / need, Real time is the key! …. when they want / need

4 Innovating promotions and services in real time Once you know your customer… Surprise them when they do not expect!

5 Clear communication So many ways! SMS POS invoice video call

6 Freedom to choose their services … leave the control in the customer! Personalized services!

7 Simple and easy processes Ej. Give to your customers a great and easy shopping experience

8 11.4m 5.4m Subscribers 16% 10% Market Share days month New Tariffs & Promotions Winning case 60% increase in market share

9 TIM Brazil case Challenges _ Launch of data plans limited on time criteria _ Grow 3G mobile broadband access without jeopardizing network quality _ Minimize CAPEX Solution _ OPSC ® enabled charging and policy control via real-time monitoring of fair-usage limits _ MCP enabled launch of new offers within quick time-to-market MCP = predecessor of Orga Systems’ NGCP Results In just 7 months, TIM Web already reached 1,3 million users per day (5x higher than before the launch of the new offer). Data revenue grew by over 32% (YoY in 1Q11)

10 “Our business is about technology, yes. But it's also about operations and customer relationships.” Michael Dell operations Enhance revenue generation through Integrated platforms Convergent and flexible architecture Centralized real time charging To maximaze the revenue!

11 Marketing systems Fragmented systems and processes CRM Order Management Self-service Revenue assurance Fraud management. Policy control Billing system Charging system Integrated platforms “Simplicity is the ultimate sophistication.” Leonardo da Vinci From revenue management to revenue maximization Customer notification system

12 Centralized real time charging Support new business models and offers Improve the cost control For a faster time to market Take advantage from the real time to:

13 Convergent and flexible architecture To enhance the network resources and performance To support all business models Future proof

14 About us We believe: Everything will be CONNECTED Everything will be MOBILE Everything will be REAL-TIME 17 years experience, 700+ professionals 40+ leading CSPs in 30 countries 400+ M subscribers on Orga Systems platforms 9+ industry and innovation awards 6 months to convergent platform


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