DIVERSITY LAYERS INTERNAL DIMENSIONS: Race Gender Age Ethnicity Physical Ability Sexual Orientation
DIVERSITY LAYERS EXTERNAL DIMENSIONS: Marital Status Parental Status Appearance Work Experience Educational Background Religion Recreation Habits Personal Habits Income Geographic Location
DIVERSITY LAYERS ORGANIZATIONAL DIMENSIONS: Classification Field of Work Division or Work Group Seniority Work Location Management Status Union Affiliation
DIVERSITY LAYERS What We Notice About Others: Race Gender Age Appearance Facial Expressions Eye Contact Movement Personal Space Touch
WHY NOT DISCUSSED Lack of Knowledge Fear Discomfort Limited Training Opportunities
WHY VALUE DIVERSITY? Demographics have Changed!
DO YOU KNOW CALIFORNIA? 30 Million in 1990 34 million in 2000 1 of 8 Americans is Californian 28% is Foreign Born Most Diverse State in WORLD!
DO YOU KNOW… 25% Students ESL 52% WOMEN in CA, 48.7% in Kern 53.3% Minorities in CA, 51.5% in Kern 250,000 new jobs needed each year 50,000 new students / year Immigrant Pop Increases +1 mil/yr Single Head of Households increasing 50 million pop by 2025
WHY VALUE DIVERSITY? Demand/Need for Services Makes Good Business Sense! Experience/Ideas stems from Diverse backgrounds
WHY NOT TO IGNORE Has affect on Individual Performance Has affect on Organization’s Effectiveness Impacts Organization’s Cost
AFFECT ON PERFORMANCE Economic Performance Enhances Revenue due to –Improved Marketing –Improves Problem-Solving –Adds Creativity –Increases Innovation
ORGANIZATIONAL COST Employee Turnover Absenteeism Inter Group Barriers to Contribution or to participation Harassment Behavior Discrimination Suits Reduced Efficiency of Communication
REPRESENTATIVE BUREAUCRACY Enhanced Efficiency Must be Broadly Inclusive Processes must promote Inclusiveness Reflects Society on all Levels
REPRESENTATIVE BUREAUCRACY Diverse Groups bring Diverse Perspectives, Knowledge, Values, Skills Product of Interactions More Valuable More Democratic Decision-Making Better Decisions Improves Bureaucratic Operations/Outputs More Responsive to Clientele/Consumers Elevates Social Equity and Justice
OTHER DIVERSITY ISSUES Gender Issues in Public Service Gerontology Issues Technology Issues