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Unit 4 - Part 3 Respect for Diversity. UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009.

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Presentation on theme: "Unit 4 - Part 3 Respect for Diversity. UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009."— Presentation transcript:

1 Unit 4 - Part 3 Respect for Diversity

2 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009

3 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009

4 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009

5 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009

6 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009

7 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009

8 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 UN Core Organizational Values Integrity Professionalism Respect for Diversity

9 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Why is this important for me?

10 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Why is this important for me? United Nations Peacekeeping Operations are mixed institutions, including many diversities, including ethnic cultures and institutional backgrounds (military, civilian & police) The local population will have its own cultural norms and traditions The mission’s ability to function and its operational success is dependent on its personnel’s ability to maintain respectful relationships and communicate effectively with others

11 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Learning Outcomes 1.Explain what is meant by “diversity” 2.Describe how cultural differences and different kinds of diversity might be evident in the mission environment and in the host country 3.Describe what is involved in respecting diversity in relation to working effectively in a multicultural peacekeeping environment 4.Describe strategies for enhancing communication

12 Diversity = variety, different kinds of things Diversity in a human context refers to differences such as of ethnicity, race, professional backgrounds, religious or political beliefs, and much more. What is Diversity?

13 The Dimensions of Culture The importance of the individual vis à vis the group in diverse social and business situations Group responses to change, the need for rules and the ability to take risks. Also includes the perception of how much control individuals have over their destiny How roles, power and authority are associated with each gender as well as individuals of different races, religions, nationalities, etc. The way individuals interact with one another within an organizational hierarchy How individuals use space to define themselves, including spatial distances used when speaking and the amount of space needed for comfort in business and living environments The importance of personal achievement and accomplishment to an individual’s overall sense of well-being The significance placed on completing a job versus devoting time to building relationships among business associates The way people in a society communicate, including the use of nonverbal gestures The degree to which a culture believes an individual can focus on one or more tasks, and the evaluation of the importance of personal relationships versus adherence to schedules RelationshipsTimeCommunication Hierarchy Status AttainmentSpace Diversity ReceptivityChange Tolerance Group Dependence Windham International Cultural Model

14 Age Race Ethnicity Physical Ability Sexual Orientation Sex Geographic Location Marital Status Parental Status Appearance Work Experience Income Personal Habits Recreational Habits Religion Educational Background Functional Level Classification Work Content Field Division Department Unit Seniority Work Location Union Affiliation Management Status Language / Accent Comm./Work Style Core Personality and Ability — Who I Am Dimensions of Diversity Adapted from Gardenschwartz & Roe

15 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Only about 10% of an iceberg is generally seen above the waterline.

16 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Beliefs, values, attitudes, stories thought patterns, (implicit & unconscious) Obvious Less Obvious see, hear, smell & touch (explicit & conscious)

17 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Race, Ethnicity Language, Dialects Hair, Skin & Eye Colour Sex, Age, Size, Physical Ability Clothing, Uniforms, Job Titles, Food, Art, Dance, Music, Stories Beliefs, values, attitudes, stories thought patterns, (implicit & unconscious) Obvious Less Obvious see, hear, smell & touch (explicit & conscious)

18 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Concept of Time, Work Ethic, Religious Beliefs, Definitions of Sin, Organizational Attitudes and Practices Concept of Justice, Courtship Practices, Meanings about Clothing, Concept of Cleanliness Beliefs, values, attitudes, stories thought patterns, (implicit & unconscious) Obvious Less Obvious Race, Ethnicity Language, Dialects, Hair, Skin & Eye Colour, Sex, Age, Size, Physical Ability, Clothing, Uniforms, Job Titles, Food, Art, Dance, Music, Literature Theories on Disease, Concepts of Past & Future Attitudes to New Things, New People and Change Attitudes & Relationships to Hierarchies and Authority Patterns of Superior / Subordinate Behaviour (on job or otherwise) Family Roles & Responsibilities, Traditional Roles of Men and Women And much more… see, hear, smell & touch (explicit & conscious)

19 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 It is important to be aware of… Stereotypes = Prejudices = Beliefs about all people of a certain type Judgements or opinions that are formed without real knowledge or examination of facts Prejudices are generally negative

20 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 UN Core Value Respect for Diversity Work effectively with people from all backgrounds Treat all people with dignity and respect Treat men and women equally Show respect for and understanding of diverse points of view and demonstrate this understanding in daily work and decision-making

21 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 UN Core Value Respect for Diversity (cont.) Examine own biases and behaviours to avoid stereotypical responses Do not discriminate against any individual or group

22 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Attitudes Regarding Authority and Management Remember that the difference may be cultural Take time to understand what is happening Be clear & respectful in your communications and expectations

23 Body Language & Gestures Observe and acquaint yourself with what is culturally appropriate Ask colleagues for advice as needed

24 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Religion Be aware of different religious beliefs and customs, particularly local ones Practice respect for all religious beliefs Practice respect for religious artifacts and places of workshop

25 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Family and Roles Pay respect to elders Understand family ties Understand local roles and traditions for men and women

26 Dress Code Be aware of local cultural norms and climate Adapt yourself to local dress codes

27 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Concepts of Time Don’t over generalize about any group’s ways of perceiving or managing time Reserve judgment about the meaning behind different attitudes and practices regarding time

28 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Communication Process CULTURE B LANGUAGE, IDIOMS, NORMS, VALUES Decoded through filter of CULTURE A LANGUAGE, IDIOMS, NORMS, VALUES Original Intention Communication Verbal, Non-verbal, Written Resultant Understanding Communicated through filter of

29 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Communication Tips Use common words and avoid slang and idioms Check that you are understanding and also that you have been understood Convey interest in understanding properly Allow enough time for people to speak and create opportunities for those who are speaking less Be aware of how what your tone of voice or body language may be communicating. Practice patience. Be careful in your use of humour

30 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Learning from Others National colleagues are a great resource of cultural information Other colleagues who have worked in other missions and cultures may also be able to provide guidance

31

32 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 1.What do we mean when we talk about “diversity”in this context? 2.What kinds of diversities and cultural differences might you experience in a peacekeeping mission and the host country? 3.How does the UN expect personnel to demonstrate respect for diversity? 4.What are some specific ways that you can practice respect for diversity? 5.What are some ways you can enhance communications in a culturally diverse environment? Unit 4 Part 3 Assessment Questions

33 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Unit 4 Part 3 Assessment Answers 1.In this context, the word ‘diversity’ refers to the differences such as ethnicity, race, professional backgrounds, religious and political beliefs, etc.What kinds of diversities and cultural differences might you experience in a peacekeeping mission and the host country. 2.Possible answers include: race, ethnicity, language, sex, gender, physical appearances, physical abilities, clothing norms, eating habits and food preferences, religion, concepts of time, ways of working and perspectives on priorities, body language and meanings of gestures, style of communicating, etc.

34 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Unit 4 Part 3 Assessment Answers 3.The UN identifies the following ways UN personnel is expected to demonstrate respect for diversity. Working effectively with people from all backgrounds Treating all people with dignity and respect Treating men and women equally Showing respect for and understanding of diverse points of view and demonstrates this understanding in daily work and decision-making Examining own biases and behaviours to avoid stereotypical responses Not discriminating against any individual or group

35 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Unit 4 Part 3 Assessment Answers 4.Specific ways to practice respect for diversity include (but are not limited to): Take time to observe and acquaint yourself with what is culturally appropriate Respect others religions as we would our own beliefs Pay respect to elders Be sensitive to local clothing norms and concepts of modesty and propriety Reserve judgment about the meaning behind different attitudes and practices regarding time Seek advice from national colleagues and those who have experience working internationally and in peacekeeping missions

36 UN Pre-Deployment Training (PDT) Standards Core PDT Materials 1 st Ed. 2009 Unit 4 Part 3 Assessment Answers 5.Ways to enhance communications include (but are not limited to): Use common and simple words Avoid slang, jargon and idioms Check if you are understanding Convey interest in understanding Check if you are being understood Allow enough time for people to speak and provide opportunities for those who speak less Be aware of your body language and tone of voice and the impact they might have Be conscious and careful in your use of humour


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