1. Required Skills for IS PM

2. Contemplative Questions What skills are important for work in IS? What skills are important for work in IS? Do I have these skills now? Or, do I need to acquire them? Do I have these skills now? Or, do I need to acquire them? Why do I need them? Why do I need them? 2.2

3. List of Skills Analytical skills Analytical skills Systems thinking Systems thinking Organizational knowledge Organizational knowledge Problem identification Problem identification Problem analyzing and solving Problem analyzing and solving Technical skills Technical skills Management skills Management skills Interpersonal skills Interpersonal skills

4. List of Skills Analytical skills Analytical skills Technical skills Technical skills Management skills Management skills Resource Management Resource Management Project Management Project Management Risk Management Risk Management Change Management Change Management Interpersonal skills Interpersonal skills Communication skills Communication skills Working alone and with a team Working alone and with a team Facilitating groups Facilitating groups Managing expectations Managing expectations

5. Interpersonal skills

6. Interpersonal Skills for PM Mastery of interpersonal skills is paramount to success as a PM Mastery of interpersonal skills is paramount to success as a PM Four types of skills: Four types of skills: Communication skills Communication skills Working alone and with a team Working alone and with a team Facilitating groups Facilitating groups Managing expectations Managing expectations

7. Communication Skills Effective communication helps to establish and maintain good working relationships with clients and colleagues Effective communication helps to establish and maintain good working relationships with clients and colleagues Skills improve with experience Skills improve with experience Three types used by Systems Analyst Three types used by Systems Analyst Interviewing and Listening Interviewing and Listening Questionnaires Questionnaires Written and Oral Presentations Written and Oral Presentations

8. Interviewing and Listening Means to gather information about a project Means to gather information about a project Listening to answers is just as important as asking questions Listening to answers is just as important as asking questions Effective listening leads to understanding of problem and generates additional questions Effective listening leads to understanding of problem and generates additional questions “You have two ears and one mouth; use them proportionately.” (ancient proverb) “Seek first to understand, then, to be understood. (Covey)

9. Written and Oral Presentations Used to document progress of project and communicate this to others Used to document progress of project and communicate this to others Communication takes several forms: Communication takes several forms: Meeting agenda Meeting agenda Meeting minutes Meeting minutes Interview summaries Interview summaries Project schedules and descriptions Project schedules and descriptions Memoranda requesting information Memoranda requesting information Requests for proposals from vendors and contractors Requests for proposals from vendors and contractors Oral presentations Oral presentations

10. Steps to Improving Communication Skills Practice Practice Conduct a training class Conduct a training class Volunteer to speak Volunteer to speak Videotape presentation and do a self-appraisal of your skills Videotape presentation and do a self-appraisal of your skills Make use of college writing centers Make use of college writing centers Take classes on business and technical writing Take classes on business and technical writing

11. Working Alone and with a Team Working alone on aspects of project involves managing: Working alone on aspects of project involves managing: Time Time Commitments Commitments Deadlines Deadlines Team work involves establishing standards of cooperation and coordination Team work involves establishing standards of cooperation and coordination Table 2-2 presents characteristics of a high- performance team Table 2-2 presents characteristics of a high- performance team

12. Facilitating Groups Involves guiding a group without being a part of the group Involves guiding a group without being a part of the group Useful skill for sessions such as Joint Application Development (JAD) Useful skill for sessions such as Joint Application Development (JAD)

13. Managing Expectations Managing expectations is directly related to successful system implementation Managing expectations is directly related to successful system implementation Skills for successful expectation management Skills for successful expectation management Understanding of technology and workflows Understanding of technology and workflows Ability to communicate a realistic picture of new system to users Ability to communicate a realistic picture of new system to users Effective education of management and users throughout systems development life cycle Effective education of management and users throughout systems development life cycle

14. Summary Skills: Interpersonal skills Skills: Interpersonal skills Communication skills Communication skills Working alone and with a team Working alone and with a team Facilitating groups Facilitating groups Managing expectations Managing expectations