1. CT 310 Organizational Communication Power 2

2. building power based upon expertise: promote image of expertise

3. maintain creditability

4. act confidently and decisively in a crisis General Patton

5. keep informed

6. avoid threatening the self esteem of others

7. building power based upon respect learn interpersonal skills work on building a positive history of interaction it’s harder to say “no” to someone you like.

8. resource control - punishment inform subordinates about rules and penalties administer consistently and promptly provide warning

9. get the facts first stay calm, avoid appearing hostile maintain creditability use appropriate punishments administer in private

10. resource control - reward compliance can be verified request is feasible reward is attainable incentive is attractive

11. leader is a creditable source of the reward request is ethical

12. power based upon authority make polite requests make confident requests make clear requests make legitimate requests

13. explain reasons for requests follow channels exercise authority regularly insist upon compliance be responsive to subordinate concerns

14. power based upon information don’t withhold information don’t manipulate information share information accurately share information clearly make certain information is received