1. Collaborate 2015 Tech Preview March 10 Onboarding

2. Agenda 1. 2. 3. Introductions Program Overview Collaborate 2015 Intro Demo & Tour 4. 5. Wrap Up

3. Meet the Team Carl Marrelli Program Director Marissa Dimino Client Experience Scott Tsuchiyama User Experience Anthony Fabiani Client Support Anneke Bates Product Management

4. InstitutionCollab Admin / Program Lead CSU Chico Miroslav Lulic Drexel University Michael Shelmet Georgetown University Peter Farkas Georgia College & State University Jim Wolfgang Greenville Technical College Lee McMinn Miami Dade College Debra Sheridan-Brinkman Tarleton State UniversityJustin Carrell Troy University Dona Gibbons Ultimate Medical Academy Rachel Scherer University of Nevada, Reno Robert Newbury University of Southern California Wendy Chapman FLVS Jeff Murphy Open University Rhodri Thomas Meet your fellow participants

5. Program Overview

6. Tech Preview Timeline Initial Demo Rooms Ideal for small meetings / classes ~10 users per session Manual room entry One major feature update Phase 1: 2/27 – 3/24Phase 2: 3/24 – 4/28Phase 3: TBD Provision New Rooms Expand to larger classes ~30 users earlier on, scaling up to ~75 users One major feature update and adding in SAS sessions LMS & LTI integrations Collaborate 2015 Bb Student Optionally continue in a “demo” environment

7. Rooms Assignments You institution has one dedicated room for their preview This is shared with all instructors / teachers participating in the program Keep the schedule internally Each room has a moderator link and a guest link Promote guests to moderator as needed Room links provided Monday New rooms will be created in Phase 2 migration

8. Help and Support Help Documentation available at: http://bit.ly/collab15help Username: Collaborate2015Preview Password: TechPreview!http://bit.ly/collab15help Covers basic setup info, hosting a session and basic troubleshooting “Getting Support During the Collaborate 2015 Tech Preview Program” document Because this is pre-release software, there are no SLAs for response times nor can we guarantee that all issues will be resolved during the Tech Preview timeline

9. Communication Plan “Onboarding” Meeting March 10 Capabilities Faculty Demo Light Training “Get Comfortable” Weekly Touch Points Starting March 17 Every Tuesday Open Feedback Topical Discussions Show / Demo Latest Email Planned Maintenance Windows Hotfix Updates Feedback Surveys

10. We want to hear from you! Ease of use Intuitive interactions Meeting your teaching needs? Scenarios where you will use the product User Experience Feedback Additional teaching needs If I only could … 2015 Feature Prioritization Features and Roadmap

11. Please tell us how to make this a highly valuable program for you …

12. Introducing Collaborate 2015

13. 13 Collaborate Themes Themes Easy entry into sessions Entirely browser based Clutter-Free Simple Designed for education Varied instructional strategies / methods Easy to use Focused Cutting-edge media technology Sleek, intuitive interface Mobile Modern

14. XX Sessions are entirely browser based. No need for Java or downloading launchers Careful attention going in to the user experience to remove clutter and unnecessary clicks Access and experience, simplified

15. Award-winning WebRTC technology Efficient, high-definition media delivery adapts to each user’s connection Pioneering a new era in education- focused web conferencing Cutting-edge media technology

16. HD Audio and Video High Quality Visuals Responsive Design Fast Appshare Easy File Sharing A sleek, intuitive interface for the modern user

17. Designed to accommodate varying instructional strategies Short learning curve for instructors & students - super easy to use Integrated with T&L systems Online Learning Project-Based Learning Blended Learning Flipped Classroom Professional Development Virtual Classroom Focused on education

18. Design Approach

19. Focus on people and content Collaborate 2015 Design Principles 1. Adapt the interface to the user’s context 2.

20. ”…it’s cumbersome to have to manipulate raising hands etc - all of the little tech commands take the focus off of the discussion. The technology is supposed to enhance the class - not be the class." - an instructor, on the purpose of tech tools

21. Collaborate 2015 is used for people to connect with each other and to share ideas. Audio, video, and shared content should always be at the forefront. Reduce the number of always-present visual elements on the screen Use notifications for important information, reducing the need to keep the chat and participants panel in view Focus on people and content Collaborate 2015 Design Approach

22. “…It takes my mind a few seconds to remember where it is and what I am looking for on the list, because I am also trying to remember what to go to next in the presentation." - an instructor, discussing attention and context

23. With so many different modes of use, it’s important that Collaborate 2015 works well in a variety of contexts. Present and organize content and video in the best way possible, based on how each is being used in the session Progressively display elements and features as-needed Provide different video modes to support everything from small group conversations to larger lectures Contextually Adaptive Interface Collaborate 2015 Design Approach

27. Demo

28. Browser Support Prepare to use Google Chrome Chrome extension to Host App Share https://chrome.google.com/webstore/detail/desktop- sharing/ajojghojfapedgfkjmhchgblmjfanggo Firefox, Internet Explorer and Safari support for participants coming in a few weeks

29. Enable Devices in Chrome Click “Allow”

30. Set your preferred device, if necessary Set Devices Reload Page if changed

31. Hosting Appshare Add Chrome Extension

32. Collaborate 2015 Test Drive http://bit.ly/carlguest

33. Target Use Case Scenarios Current Functionality HD Audio / Video Up to 6 Videos High Fidelity App Share File Share with Annotations Participant List Room Chat Promote Moderator Raise Hand Away Profiles & Avatars Suitable Scenarios Office Hours One-on-Ones Small Classes Small Learning Groups Departmental Meetings ~10 Participants

34. Common Issues User not using Chrome can chat cannot see/share audio/video 1. Sharing Audio and Video must allow browser access audio device selection 2. User cannot see all videos 5 + me video limit System will not send video if bandwidth limited 3. File Uploads.ppt,.pptx,.pdf supported red error text for unsupported 4. App Share requires Chrome extension retry app share after ext. installed 5. Bandwidth Dynamic connection adjustment not fully developed yet May experience “black” video windows or no audio 6.

35. Functional Expectations Thru Program Current HD Audio / Video Up to 6 Videos High Fidelity App Share File Share with Annotations Participant List Room Chat Promote Moderator Raise Hand Away Error Report Profiles & Avatars Adding Soon More Browsers Firefox, IE, Safari w/ Flash Device “Tech Check” Blank Canvas Whiteboard Presenter Role Adding Later SAS Launch 30-75 participants MP4 Recordings Localizations More Accessibility

36. Wrap Up

37. How can we help you?

38. Additional Important Info Scheduled Maintenance this Friday afternoon, 4-6 PM EDT, (20-22 GMT) Regularly Scheduled Maintenance: Fridays, 8-10 AM EDT

39. Initial feedback on user experience Next Week 1. What’s new in the tech preview 2. Version 1 release overview 3.

40. Additional Reference Slides

41. Known Bugs or Issues IssueWorkaround Reconnect button that is displayed after a user is removed from session is broken Reload page Whiteboard / Shared File occasionally does not display for a participant when it is shared before they join Advance slide or stop and restart whiteboard / file sharing Windows users will not see.pptx files in the list of files to upload Change the file type filter in Windows Explorer prompt to “all files” or drag-and-drop the file into the UI All visible audio and video panels will occasionally drop entirely and then come back about 5-10 seconds later N/A – session will continue When a moderator stops another moderators app share and does their own app share, the app share window will appear gray or loading A moderator should stop their own app share before another moderators start one. When a moderator stops app share, one participant’s video occasionally displays in two of the video areas If possible, have that user disable video and audio for a little bit so they get out of the “active speaker” queue and then re- enable.