1. Canadian Transport Emergency Centre Transport Canada Since 1979 (613) 996-6666 or *666

2. MISSISSAUGA TRAIN DERAILMENT, NOV. 10, 1979 250 000 people evacuated Full tank car losses of Chlorine and LPG CANUTEC had begun operations on July 3rd 1979 just 4 months prior to the Mississauga derailment

3. CANUTEC ADVISORS Scientists with chemistry, biochemistry, chemical engineering backgrounds Operates 24 hours / 7days per week Training / continuous learning is essential Bilingual (English and French)

4. CANUTEC DESCRIPTION CANUTEC also offers a 24-hour emergency telephone service. Shippers who wish to use CANUTEC's emergency telephone number on their dangerous goods shipping documents, must first register with CANUTEC at (613) 992-4624. In Canada, registration with CANUTEC is free of charge.

5. CANUTEC & TDG REGULATIONS Under Parts 3.5 (1) (f) and 3.5 (2) of the TDG Clear Language Regulations, shipping documents must show the following information: “24-Hour Number” Numéro 24 heures (f) the words “24-Hour Number” or " Numéro 24 heures " or an abbreviation of these words, followed by a telephone number, including the area code, at which the shipper can be reached immediately for technical information about the dangerous goods in transport, without breaking the telephone connection made by the caller CANUTEC’s number may be used for this purpose, however, the shipper must receive permission, in writing, from CANUTEC

6. CANUTEC & TDG REGULATIONS Under Part 8.1 (5) of the TDG Clear Language Regulations, CANUTEC has to be notified in case of accidental or imminent accidental release of dangerous goods for the following situations: For a railway vehicle For a ship For an aircraft, an aerodrome or an air cargo facility For Class 6.2, Infectious Substances For an accidental release from a cylinder that has suffered a catastrophic failure

7. OUR CLIENTS Carriers Post Offices and Courier Services Anyone needing help Emergency Services Hospitals Manufacturers Poison Control Centres

8. TRAINING

9. TOTAL NUMBER OF CALLS PER YEAR

10. TOTAL NUMBER OF EMERGENCIES PER YEAR

11. SERVICES & INFORMATION PROVIDED BY CANUTEC Technical information, properties, behavior and incompatibilities Toxicity & first aid Response & disposal Communication centre Selection of personal protective equipment Regulations Commercial products information

12. ESSENTIAL CONTACTS DATABASE Manufacturers HazMat Emergency Responders Emergency Services (Fire Departments, Police Services, etc…) Radioactive materials Emergency Responders

13. ESSENTIAL CONTACTS DATABASE Hospitals and Poison Control Centers Federal / Provincial / Municipal Government International Emergency Responders ( CHEMTREC )

14. INDUSTRY MUTUAL AID RESPONSE GROUPS CHLOREP: The Chlorine Emergency Response Program LPGERC: Liquefied Propane Gas Emergency Response Corporation CERCA/CHEMNET: Network of private emergency response contractors

15. MATERIAL SAFETY DATA SHEETS (MSDS) CANUTEC manages close to 1.9 million MSDS in paper and electronic format Several thousands are received every month Relied upon by emergency responders for health and safety information MSDS information is specifically critical for non- transport related incidents Information described and transmitted to emergency response scene

16. PHYSICAL CHEMISTRY PROPERTIES OF SUBSTANCES Solid substances: - Low mobility - May generate dusts that could be toxic, corrosive or even explosive Liquid substances: - Good mobility depending on the viscosity and also gravity - Density, solubility, toxicity and flammability are to be considered Gaseous substances: - Excellent mobility - Vapour density, toxicity and flammability are to be considered

17. USEFUL TOOLS FOR EMERGENCY RESPONSE BenzeneBenzene vapour pressure is 79.38 mm of mercury at 21ºC The concentration in air will be as follows: (79.38 mm Hg / 760 mmHg) X 100 = 10.4% LEL is 1.3 % and UEL is 7.9% The level at the source is above the UEL but in the surrounding area, due to dispersion, you will be between LEL and UEL. Vapour density is 2.7, vapours will remain close to the ground. 10.4%, is equal to 104 000 ppm directly at the source: you are way above. the IDLH, which is 500 ppm.

18. EMERGENCY RESPONSE PROCEDURES Approach cautiously from upwind Isolate area and assure the safety of people and the environment Identify the hazards: placards, container labels, shipping documents, MSDS, rail car and road trailer identification charts… Assess the situation Obtain help Decide on site entry Respond  How do you respond? Do you try to extinguish the fire or just let it burn?  Using water to extinguish may not be recommended since the trailer could contain calcium carbide which, upon contact with water, will generate flammable acetylene gas … which may result in an explosion.

19. EMERGENCY RESPONSE GUIDEBOOK - ERG2008 Emergency Response Guidebook 2008 (ERG2008) initial response phaseThe Emergency Response Guidebook 2008 (ERG2008) is primarily a guide to aid first responders in quickly identifying the specific, or generic, hazards of the material(s) involved in an incident and protecting themselves and the general public during the initial response phase of the incident. It is published every 4 years. The next edition will be in 2012.

20. EMERGENCY RESPONSE GUIDEBOOK - ERG2008 The ERG2008 is also available -Online -As a free downloadable version (ERGO) (English, French and Spanish) -In PDF format -In various software configurations for desktop computers and PDAs such as the Palm handheld computer and Pocket PC (Windows CE)

24. HOW TO CONTACT CANUTEC In case of emergency dial (call collect) or on a cellular phone, 24 hours a day, 7 days a week. In non-emergency situation, please call the information line at also available 24 hours a day, 7 days a week. (613) 996-6666 (613) 992-4624 * 666

25. ELECTRONIC HIGHWAY CANUTEC CANUTEC TC.GC.CA Here are a few examples of what can be found on CANUTEC’s Web page : CANUTEC brochure, registration information, statistics, ERG2008, articles written by advisors, chemical spill related links on the Internet, readers’ comment section, etc. E-MAIL ADDRESS: http : // WWW.CANUTEC.GC.CA WEB SITE: