1. Coimbra March 2012 Lidija Pavić-Rogošić, ODRAZ - Sustainable Community Development Training on Social Inclusion

2. CIVITAS ELAN Measure: Safety and security for seniors Objectives: Improve safety of senior citizens in public transport Raise reliability of public transport to senior citizens Increase the understanding among public transport staff of senior citizen’s expectations and needs  Plan for stakeholder engagement prepared

3. new low-floor vehicles allow safer and more comfortable acess platforms adjusted to needs of physically challenged 147 displays at PT stops across the city inform on arrival of trams and buses CCTV cameras and surveillance system introduced shelters to protect from precipitation on most PT stops Safety and security for seniors improved

4. Workshops with senior citizens 15 workshops in different homes for elderly held Participants: almost 500 elderly persons project partners: ODRAZ, ZET project personnel, City of Zagreb, ZFOT ZET drivers, traffic police, City department for traffic and City department for social welfare Inspired by Salzburg PT provider!

5. What we do on workshops a conversation related to city mobility follows the presentation of brochure and promo film ZET drivers give recommendation for safety in PT vehicles

6. Comments We are very satisfied with new trams! They make our life easier, it is safe to enter the tram. The disadvantage is that the part of corridors are narrow New buses are more comfortable Displays - good for easier travel planning We appreciate raising awareness of PT drivers on need of elderly passengers Leaflet with guidelines for safer use of PT for elderly people are useful ZET Transit System radio in PT vehicles with important traffic information is very useful

7. Comments A lack of culture amongst the cyclist; the City should look for a solution to the problem of rushing bicyclists A lack of traffic culture in general among citizens The lack of information about electronic PT ticketing system Crowds in trams and buses during rush hours Bad maintenance of tram and bus stops; vandalism A short duration of green light for pedestrians on traffic lights A need for more traffic lights with sound notification

8. Concrete results Based on a discussion during the workshop, together with a traffic police ► a proposal for better solution at one crossroad to be more user friendly was sent to a City department for traffic

9. Workshops in ZET depot Workshop in ZET depot on how to use PT safely Workshops on safety of elderly in PT with tram and bus drivers 4 meetings/workshops during March with more then 160 drivers

10. The leaflet a leaflet with practical advices for seniors on how to use PT – distributed at events the first of the kind

11. CE joined the International Day of Older Persons held on 29 September 2011 opportunity to distribute practical guidelines for safer use of public transport for elderly people well accepted Mayor of Zagreb

12. Promo film A short movie (1,5 min) on seniors in PT „Alojz and Vlatka” prepared Regularly shown during workshops with elderly Promoted in Info-point, presented on national TV – HRT and Z1 TV English subtitles prepared and posted on civitas.eu web page http://www.youtube.com/watch?v=3zoa Gg4Zn9g Excellent feedback from elderly people during workshops Atracts the interest of media

13. Event at Info-point Wednesdays in tram: Safety of elderly in PT, December 2011 short film and brochure promoted

14. CIVITAS ELAN Info service app 350 addresses, including 86 journalists Photo competition, EMW Photos with elderly passengers

15. CIVITAS ELAN Zagreb web site

16. Media appearance - Safety of elderly in PT TV reportages on elderly and safety in PT (including short film, interview with bus driver) web articles written article radio reports

17. ZET’s Department for transport of disabled people - established in 1994 provide every day transport for disabled people and children - to work, faculty, school, therapy, etc. 30 drivers and 11 persons which take care of disabled children and those with other impairments - educated to work with their beneficiaries 9 vehicles for transport of disabled people and 7 for children Transport of disabled people in Zagreb This is not a CIVITAS ELAN measure

18. this service secure better quality of life and inclusion in different activities the right to use this service implemented in cooperation between ZET and City of Zagreb more people that use this service and more trips every year in 2008 ► 24.688 trips, almost 14% more than previous year; in 2011 ► 32.429 trips Transport of disabled people