1. SUPERVISION AND HUMAN RELATIONS
Written by
TAN KWANG HOW

2. AUTHOR Tan Kwang How is Malaysian educationist
He is a lecturer in Universitti Pertanian Malaysia.
later joined Goodyear Malaysia Berhad
this book is apart of series of five books written by author
These books are design to enable supervisors to gain a better understanding of their job and to prove their performance

3. CONTENTS
SUPERVISOR’S JOB
LEADERSHIP
MOTIVATION
CONFLICTS

4. SUPERVISOR’S JOB
Supervisor is one who is responsible for getting the operation-employee-to carry out the plan and policies of top management
He should have some qualities like energy, health, leadership , to get along with people etc…
Intermediate between management and workers

5. RESPONSIBILITIES OF SUPERVISORS
Responsibilities to management
Responsibilities to employees
Responsibilities to other supervisors
MAJOR PROBLEMS FACED
Meeting production schedules
Keeping production at standard efficiency
Maintain relationship with employees

6. REASON WHY SUPERVISORS FAIL
Poor personal relation with workers
Inability to understand the management point of view
Unwillingness
Lack of planning
Inability to adjust according to circumstances
SUCCEEDING AS SUPERVISOR
Technical skills
Administrative skills
Communication skills
Deal with people
Working as union

7. LEADERSHIP
Leadership is the ability to get other people follow you and to willingly do what you want them to do
Leaders’ job is tough but rewards are high
Style of leadership
Autocratic
Democratic
Free-rein

8. Effective leadership Tips of leadership The leader himself
The subordinates
The situation
Tips of leadership
Be predictable
Put yourself in the employee’s place
Be interested in employee’s welfare
Treat employees equally

9. MOTIVATION What employee’s need
People act the way they do because of there surrounding and culture in which they grown up
What employee’s need
Physiological needs
Safety needs
Social needs
Esteem needs
Self actualization needs

10. Satisfaction and dissatisfaction
Satisfaction for an employee come from motivating factors such as interesting and challenging work.
Dissatisfaction occurs when come desirable factors not present in job.
Wrong assumptions about motivation
Some people are just unmotivated
Few people know how to motivate other
Fear is the best motivator

11. Supervisor’s role in motivation
The Communication standard
Showing appreciation for good work
Failing to discipline
Making work more valuable for employee
By assigning work that the subordinate to achieve his personal goals
By helping the employee to identify certain internal reward
By the re-enforcing successful achievement on the part of the employee with an external reward such as grant , money , praise and promotion

12. CONFLICTS Source of conflict Constructive and destructive conflict
One way communication
Unpredictability
Frequent changes
Hidden agenda
Grouping
Bad attitude

13. Handling conflict Decide what is that you wish to be accomplished
Call together those who can best settle the issue
Be ready to bargain
Concentrate on problem, not personality

14. THANKYOU