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Written by TAN KWANG HOW.   Tan Kwang How is Malaysian educationist  He is a lecturer in Universitti Pertanian Malaysia.  later joined Goodyear Malaysia.

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Presentation on theme: "Written by TAN KWANG HOW.   Tan Kwang How is Malaysian educationist  He is a lecturer in Universitti Pertanian Malaysia.  later joined Goodyear Malaysia."— Presentation transcript:

1 Written by TAN KWANG HOW

2   Tan Kwang How is Malaysian educationist  He is a lecturer in Universitti Pertanian Malaysia.  later joined Goodyear Malaysia Berhad  this book is apart of series of five books written by author  These books are design to enable supervisors to gain a better understanding of their job and to prove their performance AUTHOR

3   SUPERVISOR’S JOB  LEADERSHIP  MOTIVATION  CONFLICTS CONTENTS

4   Supervisor is one who is responsible for getting the operation-employee-to carry out the plan and policies of top management  He should have some qualities like energy, health, leadership, to get along with people etc…  Intermediate between management and workers SUPERVISOR’S JOB

5  RESPONSIBILITIES OF SUPERVISORS  Responsibilities to management  Responsibilities to employees  Responsibilities to other supervisors  MAJOR PROBLEMS FACED  Meeting production schedules  Keeping production at standard efficiency  Maintain relationship with employees

6  REASON WHY SUPERVISORS FAIL 1.Poor personal relation with workers 2.Inability to understand the management point of view 3.Unwillingness 4.Lack of planning 5.Inability to adjust according to circumstances  SUCCEEDING AS SUPERVISOR 1.Technical skills 2.Administrative skills 3.Communication skills 4.Deal with people 5.Working as union

7   Leadership is the ability to get other people follow you and to willingly do what you want them to do  Leaders’ job is tough but rewards are high  Style of leadership 1.Autocratic 2.Democratic 3.Free-rein LEADERSHIP

8  Effective leadership 1.The leader himself 2.The subordinates 3.The situation  Tips of leadership 1.Be predictable 2.Put yourself in the employee’s place 3.Be interested in employee’s welfare 4.Treat employees equally

9   People act the way they do because of there surrounding and culture in which they grown up  What employee’s need 1.Physiological needs 2.Safety needs 3.Social needs 4.Esteem needs 5.Self actualization needs MOTIVATION

10  Satisfaction and dissatisfaction  Satisfaction for an employee come from motivating factors such as interesting and challenging work.  Dissatisfaction occurs when come desirable factors not present in job.  Wrong assumptions about motivation 1.Some people are just unmotivated 2.Few people know how to motivate other 3.Fear is the best motivator

11  Supervisor’s role in motivation 1.The Communication standard 2.Showing appreciation for good work 3.Failing to discipline  Making work more valuable for employee 1.By assigning work that the subordinate to achieve his personal goals 2.By helping the employee to identify certain internal reward 3.By the re-enforcing successful achievement on the part of the employee with an external reward such as grant, money, praise and promotion

12   Constructive and destructive conflict  Source of conflict 1.One way communication 2.Unpredictability 3.Frequent changes 4.Hidden agenda 5.Grouping 6.Bad attitude CONFLICTS

13  Handling conflict 1.Decide what is that you wish to be accomplished 2.Call together those who can best settle the issue 3.Be ready to bargain 4.Concentrate on problem, not personality

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