1. 1 Management of Ideas Barbara Schütz Arbeitsmarktservice Österreich Organisational development and staff training

2. 2 Some figures  population 8,5 Mio  unemployment rate 4,9 %  886.214 people were affected by unemployment  68.500 enterprises placed 440.079 vacancies at AMS  Expenditures for passive LMP € 4,8 billion, for active LMP € 1,04 billion  staff about 5.600 (1 head quarter, 9 provincial organisations and 100 local offices)

3. 3 Goals for management of ideas  integrate staff actively into the development of services, processes and organisation  improve efficiency  underpin responsibility of managers to promote ideas  motivate by acknowledgement  boost the ratio of ideas – goal: 0,5 ideas/employee/year  at present: 0,14 ideas  Public Administration: < 0,1  Service Sector: 0,5  reduce duration of handling (assessment of proposals)  link with other instruments (management of customer´s complaints, continous improvement process, project management)  establish transparancy to avoid loss of good ideas

4. 4 Characteristics of the system (2011)  Immediate superior is in charge of ideas submitted by his team  Bonus for each implemented idea  2 types of bonus –Non-calculable ideas -> see calculation scheme next page –Calculable ideas: saving / benefit > € 10.000,- bonus 1% of saving in the year following the implementation minumum € 100,- up to a maximum of € 5.000,-

5. 5

6. Statistics

7. 7 Internal Marketing  Special intranet pages  Newsletter (2x/year)  Post-it for all employees  Ongoing contest to find a name for the new tool within the tool - to get to know the tool in a playful way - employees should name the tool themselves  In the frame of the annual award event (= Best of AMS): one category for the 3 best ideas

8. 8 Best of AMS Award 2013

9. 9 “If at first, the idea is not absurd, then there is no hope for it.” Albert Einstein

10. März 2010 IMB Consulting GmbH 10 1-3 30 300 3.000 30.000 ideas and thoughts calculable proposals with high economic benefit calculable and non-calculable proposals with small /ordinary saving small and minimum non-calculable proposals proposals with exceptional high value or effect The best consulters: the employees!