1. UCM6100 Series IP PBX New Features Grandstream Networks, Inc.
Firmware
Grandstream Networks, Inc.

2. Agenda Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features

3. Configurations for End Device in Zero Config
System administrators can provision Grandstream end point device with ALL
settings supported on the device via Zero Config on UCM
Firmware :
Localization settings
(Language, Data and Time)
Previous Firmware:
Assign extensions
SIP-related network settings
(NAT Traversal, Use Random Port)
Call features
(Public Mode, Auto Answer, etc…)
LDAP directory
Phonebook settings
(LDAP, XML phonebook)
Maintenance
(Upgrade, Web Access, Syslog, …)
Network settings
MPK settings
and more…

4. Understanding Zero Config Configuration Architecture I
Device layer has the highest priority
Configuration per individual device
For example, the manager’s GXP2140 needs to have 4 SIP accounts while the secretary’s GXP2140 only needs 1 SIP account
Model layer defines configuration per model
For example, GXP2140 has MPK and EXT board settings while GXP1160 doesn’t have any
Global layer has the lowest priority
Configure the most basic settings (language, date and time, network,…) that can be applied to all devices

5. Understanding Zero Config Configuration Architecture II
Configurations in higher layer will always override the configurations for the
same options/fields in the lower layer when presented at the same time.
The options in global layer is a subset of the options in model layer and device layer.
override
If an option is set in all three layers with different values, the highest layer value will override the value in lower layer.
For example,
- A user configured language as “English” in
- He also configured language as “Spanish” in
- After provisioning, the language on the device will be
set to “Spanish” as model layer has higher priority to
global layer.

6. Global Configuration
Global Policy

7. Global Configuration Global Templates
When creating the global template, select the categories and the parameters under each category.
Multiple global templates can be created. Users can select the global template to be used for each device in device configuration dialog.

8. Global Configuration
Configuration in Global Templates has higher priority to Global Policy
The global policy and the selected global template will both take effect when generating the config file for the device.
However, the selected global template has higher priority to the global policy when it comes to the same setting option/field.
If the same option/field has different value configured in the global policy and the selected global template, the value for this option/field in the selected global template will override the value in global policy.

9. Model Configuration Model-specific configurations
When creating the model template, select the categories and the parameters under each category.
Multiple model templates can be created. Users can select one of the model template to be used for each device in device configuration dialog.
Default model template
If a model template is assigned as default model template, the values in this template will be applied to all devices of this model.
Only one default model template can be assigned at one time for each model.

10. Model Configuration
Configuration in Model Templates has higher priority to Default Model Template
The default model template and the selected model template will both take effect when generating the config file for the device.
However, the selected model template has higher priority to the default model template when it comes to the same setting option/field.
If the same option/field has different value configured in the default model template and the selected model template, the value for this option/field in the selected model template will override the value in default model template.

11. Device Configuration: Create New Device
1. Create new device before it’s discovered.
2. Assign extension, line keys, MPK and
other basic settings to the device.
3. The device can be provisioned after plugged in and discovered by the UCM6100.

12. Device Configuration: Manage Devices
1. Users can edit configuration for created or discovered devices before provisioning.
Click the Edit icon to bring up the “Edit Device” dialog.

13. Device Configuration: Manage Devices (continued)
2. The “Edit Device” dialog will
display basic settings and
advanced settings.
Basic:
Hot-desking, Account assignment, Line key
and MPK settings
Advanced:
All layers configurations (global layer, model
layer, device layer) can be selected. Users
can also add P value to customize device
configuration.

14. Device Configuration: Manage Devices (continued)
3. “Advanced” setting has 5 levels
(1) (2) (3) (4) (5), with priority
from the lowest to the highest.
Global policy. It will be applied without selection in “Edit Device” dialog.
(2) Global templates. The selected global template
will take effect. Multiple templates can be
selected. Users can arrange orders to adjust
priority.
(3) Default model template. It will be applied
without selection in “Edit Device” Dialog.
(4) Model template. The selected model template
(5) Customize device settings (see next page).

15. (5) Customize device settings.
If the desired device configuration option is not listed in
settings from (1) to (4), users can add P value to
customize the device settings.
For example, GXV3275 option “Disable Dial Plan” P value is P1687. Set P1687 = 1 for the GXV3275 for provisioning.

16. Device Configuration: Manage Devices (continued)
Preview
The configurations for all 5 levels will take effect for the device.
If there are same options existing in different level configurations with different value configured, the higher level configuration will override the lower level configuration.

17. Agenda Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features

18. Office Time and Holiday Configuration
Go to web UI->Settings->Time Settings to configure office time and holiday.
Office Time: Holiday:

19. Office Time and Holiday in Call Forward Time Condition
Office time and holiday can be used in extension call forward time condition. Calls will be forwarded only under the specified time condition, for example, “Holiday”.

20. Call Forward Time Condition Options
On the UCM6100, assuming office time is set to “Monday to Friday: 8:00am to 5:00PM” and holiday is set to “January 1st”.
Time Condition Option
Description
All Time
Calls will be forwarded all the time
Office Time
Monday to Friday: 8:00AM to 5:00PM
Out of Office Time
- Monday to Friday: 00:00-7:59AM and 5:01PM-12:00PM
- Weekend
Holiday
January 1st
Out of Holiday
All days except January 1st
Out of Office Time or Holiday
Holiday + Out of Office Time:
- January 1st
- Weekends
Specific Time
Specify anytime for call forward time condition

21. Office Time and Holiday in Inbound Route Time Condition
Office time and holiday can be used in inbound route time condition. Only during the period defined in time condition, the calls will be routed to the inbound route destination using the trunk.

22. Inbound Route Time Condition Options
On the UCM6100, assuming office time is set to “Monday to Friday: 8:00am to 5:00PM” and holiday is set to “January 1st”.
Time Condition Option
Description
None
No time restriction. Calls can be routed to the destination anything using the inbound route.
Office Time
Monday to Friday: 8:00AM to 5:00PM
Out of Office Time
- Monday to Friday: 00:00-7:59AM and 5:01PM-12:00PM
- Weekend
Holiday
January 1st
Out of Holiday
All days except January 1st
Out of Office Time or Holiday
Holiday + Out of Office Time:
- January 1st
- Weekends

23. Example: Inbound Route Time Condition
Company ABC is using UCM6102 as the company PBX. It has a trunk configured for customer service calls. Different agents are scheduled to answer the customers’ calls during different time period.
Ring Group
Inbound Route
Time Condition
Function
Office Time Agents
Office Time inbound rule
Office Time
To answer customer calls during office time.
Non-Office Time Agents
Non-Office Time inbound rule
Out of Office Time or Holiday
To answer customer calls during holiday and non-office hours.
8AM-5PM
5PM-12PM and 0AM-8AM
Mon
Office Time Agents
Non-Office Time Agents
Tue
Wed
Thurs
Fri (Holiday)
Sat
Sun
UCM6102 Inbound Route
Customer Calls

24. Agenda Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features

25. SLA Support to Monitor FXO Trunk
SLA (Shared Line Appearance) support on UCM6100 is a dedicate function to monitor FXO trunk status.
Use phone’s BLF key to monitor FXO trunk status
Green indicates idle, Red indicates active
Use phone’s BLF key to barge in an active call on the FXO trunk
Use phone’s BLF key to hold calls on the FXO trunk, or resume calls
previously held by other station
Use BLF or Line key to off hook and then dial external number

26. SLA Sample: UCM6100 Configuration
In web UI->PBX->Basic/Call Routes->Analog Trunks page, enable “SLA Mode” for the analog trunk. This trunk will be dedicated for SLA stations. “Trunk Mode” shows “SLA”.

27. SLA Sample: UCM6100 Configuration (continued)
In web UI->PBX->Basic/Call Routes->SLA Station page, click on “Create New SLA Station”.
Select an extension as SLA station.
Select one or more SLA Trunks to be used by the SLA station.
In this example we create two SLA stations 1000 and Both are monitoring SLA trunk “fxo1”.

28. SLA Sample: SIP Phone Configuration
On SIP phone 1, configure an account to register to the SLA station’s extension 1000.
On SIP phone 1, configure the MPK as BLF mode. The MPK value must be set to “StationExtension_SLAtrunkname”, which should be “1000_fxo1” in this example.
On SIP phone 2, configure an account to register to the extension 1002.
On SIP phone 2, configure the MPK as BLF mode. The MPK value must be set to “1002_fxo1”.

29. SLA Usage SLA Trunk Status Phone’s BLF LED Indicator
Phone Side Operations
Idle
Solid Green
1. Dial via Line Key
Pressing Line Key -> Dial SLA extension number
(e.g., 1000) -> Dial external number
2. Dial via BLF Key
Pressing BLF key -> Dial external number
Incoming Call
Blinking Red
Pressing Line Key to answer the call
Ongoing Call
Solid Red
1. Barge-in
Pressing BLF key to barge in the active call.
2. Resume the call on hold
Pressing the BLF key to resume the call previously
put on hold by other station

30. Agenda Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features

31. Follow Me Home Phone Cell Phone
Users can direct calls to other phone numbers, including home phone, cell phone and etc., if no answer on the extension.
The Follow Me numbers can ring simultaneously or ring in order.
Benefit
The caller only needs to know one extension number to reach the callee no matter
where the callee is.
One Number
Home Phone
Cell Phone

32. Follow Me: Sample Configuration
Go to web UI->PBX->Call Features->Follow Me page. Click on “Create New Follow Me”. Select an extension to be configured with Follow Me. Click on “Save”.
Click on “Add Follow Me Number”.

33. Follow Me: Sample Configuration (continued)
In “New Follow Me Number” option, select “Dial Local Extension” or “Dial External Extension”.
Specify dialing order.

34. Follow Me Sample Application
Assuming this manager’s office extension on UCM6100 has Follow Me feature configured.
His home phone and cellphone numbers are added to Follow Me number list.
“Dial Order” is set to “Ring along with previous extension/number”
Home Phone
Cellphone
Office Phone: No answer

35. Agenda Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features

36. Call Queue Forward No Answer
No Answer to Call Queue?
Configure a destination to direct the call to if no one in the call queue answers it. Destination options:
Extension
Voic
Queue
Ring group
Voic group
IVR
External number

37. Agenda Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features

38. One-Key Dial Speed dial: Dial 0 to 9 to reach pre-defined destination.
Destination options include internal extension, featured modules and external number.
Extension
Voic
Conference room
Voic group
IVR
Ring group
Call queue
Paging group
FAX
DISA
Dial By Name
External number

39. Agenda Zero Config New Architecture and API
Office Time and Holiday Customization
SLA Support to Monitor FXO Trunk
Follow Me Support
Call Queue Destination Customization
One-Key Dial
Other New Features

40. Other New Features Music On Hold customization per extension
per call queue

41. Other New Features (continued)
Custom Prompt for ring group
announcement
Custom Prompt for paging/intercom
group announcement

42. Other New Features (continued)
Alert-Info configuration for distinctive ringing on inbound route

43. Other New Features (continued)
Select/Delete voic and Fax file via cleaner

44. Other New Features (continued)
Batch add blacklist file by uploading .csv file.

45. Thank you!