1. Improving Communication in the Madrid System July 2010 Neil WILSON Director, Functional Support Division

2. What is communicated ? Communication Options What the Communication options look like Current Status IT Modernization How we can make it better Madrid System Communication

3. Office to IB Communication International Applications Requests for Recordal (modifications, renewals etc) Refusals, Final Decisions and Grants of Protection Irregularity letter responses

4. Clients to IB Communication Requests for recordal (except IAs) Irregularity letter responses Fee Payments

5. IB to Office Communication Official Notifications Irregularity Letters

6. IB to Client Communication Official Registration Certficates and Notifications Irregularity Letters Renewal Reminders

7. Communication Options for Offices Paper based Requests for Recordal, Notifications and Letters PDF MECA XML All are asynchronous

8. Communication Options for Clients Transmit Paper based Requests for Recordal Receive paper based notifications and letters Receive Notifications of Refusals by Registered eMail All are asycnchronous eRenewal service ePayment Gateway

9. Paper based Letters

10. Paper based Notifications

11. PDF

12. MECA XML

13. Office Communication Status 68 Offices still receive Paper – 79% 23 Offices receive Paper only - 27% AG, BY, DZ, IR, IT, KG, KP, KZ, LI, LR, LS, LV, MA, ME, MN, NA, SD, SL, SM, ST, SZ, TJ, UZ 45 Offices receive both Paper and electronic - 53%

14. Office Communication Status 18 Offices receive either MECA XML or PDF– 21% 6 Offices receive MECA XML only – 7% AU, EM, GB, RU, SE, US 7 Offices receive MECA XML and PDF - 8% AM, HR, HU, JP, LT, NO, SY 5 Offices receive PDF only - 6% AN, GE, IS, MC, TM

15. Office Communication Status 5 Offices receive Paper and PDF - 6% BA, CN 28 Offices receive MECA XML and Paper – 33% AL, AZ, BG, BH, BT, BW, BX, CH, CU, CY, EE, EG, ES, FR, GH, GR, IE, KE, MG, MK, MZ, OM, PL, PT, RS, TR, VN, ZM 12 Offices receive MECA XML, Paper and PDF - 14% AT, CZ, DE, DK, FI, KR, MD, RO, SG, SI, SK, UA

16. Office Communication Status All Offices still send at least some Paper 75 Offices only send Paper 8 Offices send MECA XML and some Paper – 9% AU, BX, EU, ES, JP, KR, RU, US CH interacts directly with IB systems via a special arrangement

17. Client Communication Status The clear majority of communication remains paper based 2000 Registered eMails are sent per month representing 8% of Refusals, Final Decisions and Grants of Protection that are notified to Clients 50% of renewals are initiated using the eRenewal service

18. IT Modernization and improved communication Madrid Portfolio Manager Madrid Electronic Alerts eRenewal and the ePayment Gateway Service Oriented Architecture

19. Madrid Portfolio Manager Portfolios are established for Clients on the basis of eMail addresses recorded in the International Register Users establish WIPO User Center account, using the same eMail address Once authenticated to the WIPO User center account, the MPM the presents Clients portfolio for display MPM Users can view the status of each registration, upload new requests for recordal, make payments etc Asynchronous electronic communication MPM

20. eRenewal and the ePayment Gateway Initiate renewals using the eRenewal serviceeRenewal Make payments to WIPO on line using ePayment Gateway WIPO current accounts or credit cardsePayment

21. Madrid Electronic Alerts The MEA is an electronic watch service for 3rd Parties Users etsablish a WIPO User Center Account Using the MEA service they then establish a list of IRNs that they wish to monitor. Where an IRN is the subject of any change, the User receives an email, with a hyperlink to ROMARIN for that IRN

22. Service Oriented Architecture SOA will enable synchronous real time communication between the IB and Offices and Clients. Offices and Clients will be able to initiate requests for recordal directly within the IB systems, online over the internet. Proof of Concept has been completed and a limited Pilot will be launched in 3rd quarter 2010

23. Improving Communication – What can the IB do Reach out to Offices to establish electronic communication Road Maps and MOUs Take contact with Client groups to ensure new services are in line with expectation

24. Improving Communication – What can an Office do Negotiate Road Maps or MOUs If you scan documents as an Office of Origin or an Interested Office, please send them rather than paper Elect to receive PDF notifications Progressively renounce paper Commit your Office’s IT resources to incrementaly improving Madrid communications

25. Improving Communication – What can an Office do Build XML systems for any new Madrid transactions Participate in the SOA Pilot Actively participate in the MECA User’s Group

26. Improving Communication – What can a Client do Subscribe to registered eMail Use eRenewal Make payments electronically using the ePayment Gateway Utilize the MPM when it is released

27. Thank You Questions ? July 2010 Neil WILSON Director, Functional Support Division