1. Your NEW Social Services Verification Tool
User Training 2010

2. Agenda New Login Process New Verification Order for Express
My Account Link
Incorrect Password
Forgot My Password
Web Manager
Appendix:
If your Order Cannot be Completed
PIN Previously Used
New Login s to Users

3. Agenda New Login Process New Verification Order for Express
My Account Link
Incorrect Password
Forgot My Password
Web Manager
Appendix:
If your Order Cannot be Completed
PIN Previously Used
New Login s to Users

4. How to Login Go to – www.theworknumber.com/socialservices
Use your login credentials provided by The Work Number.
Your username and password will arrive via from
**Both your username and password are CASE SENSITIVE

5. Fax Login Error Message
Your login failed. You account was recently migrated from using a fax number to using a username and password to login.

6. Create Your Password
After logging in for the first time with your username and temporary password, you will be asked to enter a new password.

7. Permissible Purpose
Select the Permissible Purpose that is most applicable and click “Continue”

8. Agenda New Login Process New Verification Order - Express
My Account Link
Incorrect Password
Forgot My Password
Web Manager
Appendix:
If your Order Cannot be Completed
PIN Previously Used
New Login s to Users

9. Placing a Verification Request
Enter the SSN for the verification you are requesting. If you have not entered a permissible purpose, you will need to select one here. You can change a previously selected permissible purpose by clicking the “change” link.

10. Permissible Purpose
Select the Permissible Purpose that is most applicable and click “Continue”

11. Employment Summary Page – Pay Date Summary
This screen will allow you to view a summary of available employment records. You may check individual boxes or select all.

12. Order Confirmation Page
Click “Confirm Order” to submit your order.

13. Instant Verification

14. Instant Verification (cont.)

15. The Verifications are separated by a blue bar.
View Multiple Verifications at the same time
The Verifications are separated by a blue bar.

16. Agenda New Login Process New Verification Order for Express
My Account Link
Incorrect Password
Forgot My Password
Web Manager
Appendix:
If your Order Cannot be Completed
PIN Previously Used
New Login s to Users

17. My Account Page – Main Page
To Change your Permissible Purpose Click “Change”
Review and Update your account and personal information or change your password by using the “My Account” link

18. Change Permissible Purpose
Select the Permissible Purpose that is most applicable and click “Continue”

19. My Account Page – Main Page
Check the “Skip Confirmation Page” box to skip having a confirmation page displayed with your orders.

20. My Account Page – Main Page
Click on “Change Personal Information” to update your information.

21. My Account - Personal Information page
Update your Personal Information and click “Save”
You will receive an confirmation from

22. My Account Page – Main Page
To change your password click “Change Password”

23. My Account - Change Password page
Enter your current password
Enter and confirm a new password and click “Save”

24. Agenda New Login Process New Verification Order for Express
My Account Link
Incorrect Password
Forgot My Password
Web Manager
Appendix:
If your Order Cannot be Completed
PIN Previously Used
New Login s to Users

25. Incorrect Password page
This message will appear when you enter an incorrect password. You may attempt to login 4 more times before being locked out. If you do not remember your password, click on the highlighted link to have your password reset.

26. Account Locked page
This message will appear after 5 failed attempts to login. Wait 30 minutes before attempting to login again or contact your webManager to unlock your account.

27. Agenda New Login Process New Verification Order for Express
My Account Link
Incorrect Password
Forgot My Password
Web Manager
Appendix:
If your Order Cannot be Completed
PIN Previously Used
New Login s to Users

28. Forgot your Password
If you forgot your password, enter your username and click on “I Forgot my Password”

29. Forgot Your Password: Reset
To reset your password, confirm your information in the red box and click “Yes; Reset my Password”

30. Forgot Your Password – Reset Confirmation
Your password has been successfully reset

31. Forgot Your Password – Hold On Option
If you do not use one or more of the addresses listed in the red box or you are accessing the system from a remote location and do not have access to the listed address, select “Hold On”

32. Forgot Your Password – Hold On Option
Enter your full name, address and phone number. Once you click “continue” you will receive a confirmation message and a support team member will contact you shortly to verify your identity and provide you a new password.