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Equifax Confidential and Proprietary Your NEW Social Services Verification Tool User Training 2010.

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Presentation on theme: "Equifax Confidential and Proprietary Your NEW Social Services Verification Tool User Training 2010."— Presentation transcript:

1 Equifax Confidential and Proprietary Your NEW Social Services Verification Tool User Training 2010

2 Equifax Confidential and Proprietary Agenda New Login Process New Verification Order for Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: –If your Order Cannot be Completed –PIN Previously Used –New Login s to Users

3 Equifax Confidential and Proprietary Agenda New Login Process New Verification Order for Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: –If your Order Cannot be Completed –PIN Previously Used –New Login s to Users

4 Equifax Confidential and Proprietary How to Login Go to – Use your login credentials provided by The Work Number. Your username and password will arrive via from **Both your username and password are CASE SENSITIVE

5 Equifax Confidential and Proprietary Fax Login Error Message Your login failed. You account was recently migrated from using a fax number to using a username and password to login.

6 Equifax Confidential and Proprietary Create Your Password After logging in for the first time with your username and temporary password, you will be asked to enter a new password.

7 Equifax Confidential and Proprietary Permissible Purpose Select the Permissible Purpose that is most applicable and click “Continue”

8 Equifax Confidential and Proprietary Agenda New Login Process New Verification Order - Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: –If your Order Cannot be Completed –PIN Previously Used –New Login s to Users

9 Equifax Confidential and Proprietary Placing a Verification Request Enter the SSN for the verification you are requesting. If you have not entered a permissible purpose, you will need to select one here. You can change a previously selected permissible purpose by clicking the “change” link.

10 Equifax Confidential and Proprietary Permissible Purpose Select the Permissible Purpose that is most applicable and click “Continue”

11 Equifax Confidential and Proprietary Employment Summary Page – Pay Date Summary This screen will allow you to view a summary of available employment records. You may check individual boxes or select all.

12 Equifax Confidential and Proprietary Order Confirmation Page Click “Confirm Order” to submit your order.

13 Equifax Confidential and Proprietary Instant Verification

14 Equifax Confidential and Proprietary Instant Verification (cont.)

15 Equifax Confidential and Proprietary View Multiple Verifications at the same time The Verifications are separated by a blue bar.

16 Equifax Confidential and Proprietary Agenda New Login Process New Verification Order for Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: –If your Order Cannot be Completed –PIN Previously Used –New Login s to Users

17 Equifax Confidential and Proprietary My Account Page – Main Page Review and Update your account and personal information or change your password by using the “My Account” link To Change your Permissible Purpose Click “Change”

18 Equifax Confidential and Proprietary Change Permissible Purpose Select the Permissible Purpose that is most applicable and click “Continue”

19 Equifax Confidential and Proprietary My Account Page – Main Page Check the “Skip Confirmation Page” box to skip having a confirmation page displayed with your orders.

20 Equifax Confidential and Proprietary My Account Page – Main Page Click on “Change Personal Information” to update your information.

21 Equifax Confidential and Proprietary My Account - Personal Information page Update your Personal Information and click “Save” You will receive an confirmation from

22 Equifax Confidential and Proprietary My Account Page – Main Page To change your password click “Change Password”

23 Equifax Confidential and Proprietary My Account - Change Password page Enter your current password Enter and confirm a new password and click “Save”

24 Equifax Confidential and Proprietary Agenda New Login Process New Verification Order for Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: –If your Order Cannot be Completed –PIN Previously Used –New Login s to Users

25 Equifax Confidential and Proprietary Incorrect Password page This message will appear when you enter an incorrect password. You may attempt to login 4 more times before being locked out. If you do not remember your password, click on the highlighted link to have your password reset.

26 Equifax Confidential and Proprietary Account Locked page This message will appear after 5 failed attempts to login. Wait 30 minutes before attempting to login again or contact your webManager to unlock your account.

27 Equifax Confidential and Proprietary Agenda New Login Process New Verification Order for Express My Account Link Incorrect Password Forgot My Password Web Manager Appendix: –If your Order Cannot be Completed –PIN Previously Used –New Login s to Users

28 Equifax Confidential and Proprietary Forgot your Password If you forgot your password, enter your username and click on “I Forgot my Password”

29 Equifax Confidential and Proprietary Forgot Your Password: Reset To reset your password, confirm your information in the red box and click “Yes; Reset my Password”

30 Equifax Confidential and Proprietary Forgot Your Password – Reset Confirmation Your password has been successfully reset

31 Equifax Confidential and Proprietary Forgot Your Password – Hold On Option If you do not use one or more of the addresses listed in the red box or you are accessing the system from a remote location and do not have access to the listed address, select “Hold On”

32 Equifax Confidential and Proprietary Forgot Your Password – Hold On Option Enter your full name, address and phone number. Once you click “continue” you will receive a confirmation message and a support team member will contact you shortly to verify your identity and provide you a new password.


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