Communication Barriers Facts Feelings Values Opinions
Overcoming Communication Barriers Seek first to understand Seek then to confirm Seek then to be understood
Feedback Giving itGetting it Be specific Get the details Be descriptive Resist the urge to defend Be timely Use the feedback Be regular
Causes of Team Conflict – Differences Personality Values Perspective Goals Culture
Conflict Strategy – Competition When quick action is necessary When unpopular actions must be implemented When you know you’re right When options are not possible
Conflict Strategy – Collaboration When you can’t compromise When you’re learning When you need to merge different views When you want to gain commitment When you want to improve relationships
Conflict Strategy - Avoidance When a more important issue is pressing When you need to let people cool down When you need more information When others can resolve the conflict more effectively
Conflict Strategy - Accommodation When you find that you’re wrong When issues are more important to others
Conflict Strategy – Compromise When opponents are committed to different ends When you want to achieve temporary settlements to complex issues When you want a solution quickly
Steps to Managing Team Conflict Set goals Consider options Remove barriers Make agreements
Decision Making Strategy Clarify purpose Establish criteria Generate options Compare options Identify risks Rank risks Make the decision
How will we make decisions? Decision by authority Decision by minority Decision by majority Decision by consensus Decision by unanimity
Problem Solving Strategy Define the problem Identify the future state Identify driving and constraining forces Analyze forces Identify measures of success Develop plan of action Implement Follow - up
Self-Authorized Team Leadership - Assumptions All team members practice some degree of self- authorized leadership. Self-authorized leadership is applicable to all team members. Not all team members are effective self- authorized leaders. Self-authorized leadership can be developed.
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