TEAM MAINTENANCE ROLES ENCOURAGER HARMONIZER GATEKEEPER/EXPEDITER STANDARD SETTER COMPROMISER GROUP OBSERVER FOLLOWER
Stages in Team Building Forming Storming Norming Performing
Stage 1: FORMING Team Building –Define team –Determine individual roles –Develop trust and communicati on –Develop norms Task –Define problem and strategy –Identify information needed
Team Norms How do we support each other? What do we do when we have problems? What are my responsibilities to the team?
Stage 2: STORMING During the Storming stage team members: –realize that the task is more difficult than they imagined; –have fluctuations in attitude about chances of success; –may be resistant to the task; and, –have poor collaboration.
STORMING DIOGNINS Do we have common goals and objectives? Do we agree on roles and responsibilities? Do our task, communication, and decision systems work? Do we have adequate interpersonal skills?
Stage 3: Norming During this stage members accept: –their team; –team rules and procedures; –their roles in the team; and, –the individuality of fellow members. Team members realize that they are not going to crash-and-burn and start helping each other.
Behaviors Competitive relationships become more cooperative. There is a willingness to confront issues and solve problems. Teams develop the ability to express criticism constructively. There is a sense of team spirit.
Stage 4: PERFORMING Team members have: –gained insight into personal and team processes; –a better understanding of each other’s strengths and weaknesses; –gained the ability to prevent or work through group conflict and resolve differences; and, –developed a close attachment to the team.
How can I become a better team member? 1Keep the broader picture in mind rather than getting absorbed in ‘my’ ‘own’ task 2My efforts should add value to the team 3My goal not achieved if team goal is not 4Use resources just sufficient to complete my part of the team task 5‘Sail on’, rather than ‘pass on’ 6Create cooperative, friendly climate in team
Recipe for Successful Team Commitment to shared goals and objectives Good Personal Relationships Clearly define roles and responsibilities –Use best skills of each –Allows each to develop in all areas
Recipe for Successful Team Effective systems and processes –Clear communication –Beneficial team behaviors; well- defined decision procedures and ground rules –Balanced participation –Awareness of the group process –Good personal relationships
Importance of Constructive Feedback Be descriptive. Don't use labels. Don’t exaggerate. Don’t be judgmental. Speak for yourself.
Constructive Feedback Contd… Use “I” messages. Restrict your feedback to things you know for certain. Help people hear and accept your compliments when giving positive feedback.
Guide for Giving Constructive Feedback When you …. describe behavior I feel ….. how behavior affects you Because I … why behavior affects you (Pause for discussion) …. let other person(s) respond I would like …. what change would you like Because …. why change will alleviate problem What do you think …. Listen to other person’s response and discuss options
The Most Effective Teams: Share information openly Participate in the team’s task Encourage each other Use all of the team’s resources
Problem Solving Process – In Team Problem Solving Process – In Team Identifying the issue. Setting a specific objective. Gathering and analyzing the facts. Developing alternatives. Evaluating the alternatives. Deciding and acting.
BOSS To LEADER BOSS Drives the team Instills fear Say “Do” Makes work drudgery Relies upon authority Says “I” LEADER Guides the team Inspires confidence Say “Let’s Do” Makes work interesting Relies upon cooperation Says “WE”
Who is a Team Leader Contact point for communication between team and management Full-fledged team member Assists the team by immediately implementing changes that are within the bounds of the team
Questions What do you expect from your teammates? What should they expect from you?
SWOT – As A Leader Strengths Weakness Opportunity Threat
Personal Characteristics of Team Leader Appearance Self – confidence Communication Skills Alertness Maturity Sense of Humor Intelligence Warmth Sensitizing the feedback Naturalness Ability to work with others
BUILDING THE TEAM: Building the team is like recruitment. One needs to select the right people and motivate them. He understands the pressures and the soft points of people, and uses this knowledge to make them part of his team. Each one of his team members is treated as special, as being different.
ALLOCATING ROLES: Bhuvan also assigns responsibilities to each of his people. Just getting the people in the team is not good enough. They have to be told what the goal is. A team consists of different individuals. The objective is to make them all work together like a fist, like a team.
SUPPORT THE TEAM MEMBERS: Bhuvan backs his team members to the hilt, even when they make mistakes. It is indeed important in any team that the captain backs the right person, at the right time, for the right job.
Leading A Team Multiple Styles –Find your own style Lead – don’t be the whole team –You can’t do everything yourself Lead – don’t follow –Don’t let the team members drive the team Lead – don’t drive –Don’t be a dictator
Characteristics of Good Team Leader Build Trust Train members for empowerment Provide full information to team Knows all team members Develop team spirit Encourage members to excel Create an enthusiastic environment Shares success with members
A fully functioning team can… Work together successfully Solve problems and reach decisions in a way that incorporates individual input Reach decisions through consensus Can adapt to change Achieve or exceed desired results
Individual Development Competence –Knowledge –Skill Commitment –Confidence –Motivation
Stories Dying old man and bundle of sticks Synergy through teams 1+1 >> 2 What can we learn from little ants? From honeybees? From the birds flying in a formation?
THE MAGIC OF SYNERGY Normally, 1+1=2. But, sometimes when we work as a TEAM, 1+1 may become 11, 111, or even 1111! In fact, there is no limit. That is called SYNERGY; It is SYNCHRONISED ENERGY. It has a MULITIPLIER EFFECT. It grows in GEOMETRIC PROGRESSION, or even EXPONENTIAL
Thank You Questions if any ? ? ? Tina Karkhanis Psychometric Analyst & Trainer