1. Electronic Administration Forum, Morocco1 MCA21 An Overview 4 th December, 2008

2. Project coveraage  MCA21 is an e-governance solution covering all aspects of incorporation and regulation of companies in India  It offers its services through a secure portal to corporate entities, professionals and the public.  Covers all the companies that exist in India(over 900 thousand)  Provides online access to public to all the documents filed by the companies Electronic Administration Forum, Morocco2

3. Vision Support establishment of a business environment combining service delivery for business facilitation with cost effective, efficient and transparent regulatory compliance Electronic Administration Forum, Morocco3

4. Stakeholder Values Business Doing business simplified Public Online access to corporate data FIs Easy registration & charge verification GovernmentEfficient service delivery & Effective regulation EmployeesModern, productive work environment Electronic Administration Forum, Morocco4

5. Legacy Paper System  MCA most authentic repository of all corporate data  Total of 600,000 companies  Each company filed an average of 50 pages/year  Average paper retention is 7-8 years  Over 10 Cr sheets of paper in archives  Charge Registration 1 lakh /pa  Physical appearance of ROC only way to interact – 3.5 lakh representatives visit Electronic Administration Forum, Morocco5

6. Archaic Processes  Limited number of MCA offices  Long, unmanageable queues  Slow manual collection & verification process  Payment options limited  Paper sorting, storing/retrieval are very cumbersome, time- consuming and error prone  Information availability to stakeholder is time consuming and error prone  Inadequate compliance monitoring Electronic Administration Forum, Morocco6

7. Transformation Electronic Administration Forum, Morocco7

8. Radical Improvements  Secure, inter-operable electronic services through the MCA Portal  Digital Signature for electronic authentication in tune with IT Act 2000  Physical Front Offices for customer facilitation  Multiple payment options including electronic and traditional Bank payments  Digitization of 5 Cr pages of pages of legacy documents  Electronic workflow driven paperless MCA back office  Highly scalable IT solution Electronic Administration Forum, Morocco8

9. 9 Big-Bang Approach  Modernization, not mere Computerization  Re-engineering  Holistic, service-focused approach  Implemented on BOOT Basis with PPP Potential  Managed computing infrastructure coupled with business-continuity plans  Service level agreements (SLA) with project operator  Pilot run to identify problems upfront  Institutional mechanism for project and SLA monitoring

10. Project Structure  Concept Phase  Proof-of-concept (for technical viability)  Approval by Council of Ministers  Bid Process & Partner Selection  Solution Construction  Pilot Phase: Coimbatore & Delhi  National Rollout  6 year operation contract Electronic Administration Forum, Morocco10

11. Project Scope  Nationwide coverage  All companies (Public, Private, Not-for-Profit)  All aspects of Company Governance  Nearly 100 Services  Potential for ‘value added services’  Comprehensive MIS  Compliance Management & Regulation  All of the above in the electronic mode with 24 x 7 access Electronic Administration Forum, Morocco11

12. Service Portfolio  Name Approvals and Incorporation of new companies  Filing of annual statutory returns  Corporate Governance related filings  Charge matters  Grant of all approvals under Companies Act  Registry access to public records of companies  Provision of certified copies of public records  Providing a forum for redressal of investors’ grievances Electronic Administration Forum, Morocco12

13. Visible Achievements  Procedural uniformity across all offices  Speed and certainty of service delivery, with ease of access  Transparency – status of processing of filings and approvals  Problem of malpractices inherent with a paper-based system addressed (such as ante-date filings, incomplete filings, replacing documents, etc.)  Establishment of a dependable data for effective compliance management  Platform for further processes refinement (e.g. central registry)  A channel to both understand and be receptive to the stakeholders’ problems and emerging needs  Viability of Public-Private Partnership model  Empowerment of the citizen/investor with authentic data about companies through the Internet Electronic Administration Forum, Morocco13

14. Impact on Service Delivery Efficiency Nature of ServicePrior to MCA21 After MCA21 Name Approval: 7 days1-2 days Company Incorporation:15 days1-3 days Change of Name:15 days3 days Charge Regn./ Modification:10-15 days2 days Certified Copy:10 days2 days Registration of Other Documents Annual Return60 daysInstantaneous Balance-sheet60 days-do- Change in Directors60 days1-3 days Change in Regd. Office Address60 days1-3 days Increase in Auth. Capital60 days1-3 days Inspection of Public DocumentsOn-line Focus on delivery of all business critical services in 48 – 72 hours Electronic Administration Forum, Morocco

15. Operational Statistics  Average portal hits:3 mn/day  Peak Portal hits:6.5 mn (single day)  Avearge Annual filings : 4 mn (approx)  New Co. registered online: 200,000  Total DIN issued till date: 800,000  Company docs viewed online: 600,000  E-filing rate (portal & CFC): 93%  Max filings on any day: 42,000  Bank remittances: 97% in T+3 days Electronic Administration Forum, Morocco15

16. Challenges - Internal  Acceptance of change – mindset  Involvement in Re-engineering Exercise  Constant communication  Handholding during & post implementation  Employee Expectations – incentives  Managing productivity & operational issues Electronic Administration Forum, Morocco16

17. Challenges - External  Clear identification of all stakeholders’ needs  Constant involvement of stakeholders  Close working with Professionals (key group)  Media & Communication plan  Extensive presentations and seminars nationwide  Sensitiveness to user responses  Addressing digital divide issues (RFO, CFC)  Help Desk Electronic Administration Forum, Morocco17

18. Innovation  Service Delivery Gateway  Transfer of data from eForm to Database  Automated form fill & pre-scrutiny  Role Check  Automated Approvals (STP)  Multimodal methods of payment  Database Linkages DIN-CIN PAN, Trademarks, etc. Electronic Administration Forum, Morocco18

19. Institutional Mechanism  Concept Development : NISG  Selection of Project Partner: UTITSL  Project Partner: TCS  Audit & Certification: STQC  Operations Monitoring: PMU  Management Support: MCA eGovernance Cell  Future Sustenance: SPV Electronic Administration Forum, Morocco19

20. Recognitions  Golden Icon’ in 11th Eleventh National e-Governance Conference 2008  Dataquest IT Path Breaker Award 2006  “Skoch Challenger Award 2008”  ‘Certificate of Excellence’ at Technology Sabha, 2008  Recognized as “a revolutionary step by the Government” in a survey conducted by Ernst & Young Electronic Administration Forum, Morocco20

21. MCA21 – Role Model in NeGP  ‘Design First’ Approach – RFP Document  Holistic outsourcing – PPP viability  Digitization of legacy – factory approach  RFO – Addressing Digital Divide  DSC – largest usage worldwide  Back office workflow – productivity management  Gateway – simplifying interoperability  Green project – eForm (paper elimination) Electronic Administration Forum, Morocco21

22. Electronic Administration Forum, Morocco22 Thank-you