Presentation on theme: " Generic and configurable application to provide an electronic delivery for the services. Provides a single, unified,"— Presentation transcript:
http://serviceonline.gov.in Generic and configurable application to provide an electronic delivery for the services. Provides a single, unified, metadata-based portal to citizen and government alike where any service can be defined, accessed, delivered and monitored Built-in mechanism for redressal of grievance related to deficiency or failure of service delivery Service captured are be classified into G2C and G2B services Other categories are also possible to help monitoring process Can be used by any entiry (Panchayat or ULB or Line Department) of government.
Features Facilitates Government ◦ Define services ◦ Quick, efficient and transparent delivery of services to citizens and in efficient monitoring of service delivery ◦ Address immediate attention to delays in each step of service delivery through Auto-escalation so that overall SLA of the service is met ◦ Make official transactions more secure through the use of digital signatures ◦ Monitor the performance of individual functionaries and take corrective action to discipline them or provide support system to enable them ◦ Define its Grievance Redressal Policy as per the State’s Service Delivery Act in terms of provisions for designated officers, appellate authorities and duration for grievance redressal ◦ Define Government kiosk policy in terms of their role and charges ◦ Advertise for kiosk operators and approve them based on pre-defined selection criteria
Features continued Facilitates Citizen To receive service at door step, to access all types of services through a single portal To register and define his profile and also manage a repository of all enclosures To query the system on his entitlement to various services across the country By sending proactive alerts on the launch of new services based on registered profile and by providing frequent updates over e-Mail and SMS on the status of the submitted application By providing easy access to application form with detailed checklist and instructions for filling up the same By obviating the need to submit the same documentation again and again to the Government for same or different services By providing voice/icon based interfaces for illiterate service seekers By providing an integrated online grievance submission and redressal facility
Features continued Facilitates Kiosks ◦ To apply against advertisements for kiosk operator services ◦ Provide services to citizens using secure user credentials ◦ Manage financial transactions with the Government Technical features ◦ Integration with payment gateways ◦ Output Certificates with 2D bar codes ◦ Digital Signatures for officials ◦ UID compliant
Features continued General Features ◦ Service Management ◦ Service Customization ◦ Citizen Registration ◦ Kiosk Operator Registration ◦ Master Data Entry ◦ Third-party Software application integration