1. EMOTIONAL INTELLIGENCE IN A JOB SEARCH CAREER PROSPECTORS, APRIL 8, 2014

2. AGENDA Defining Emotional Intelligence (EI) Why EI is important Evaluating Your EI Using EI to increase your search success

3. THE 5 BIGGEST REASONS WHY NEW HIRES FAIL  Coachability 26%  Emotional Intelligence 23%  Motivation 17%  Temperament 15%  Technical Competence 11% - Leadership IQ

4. EMOTIONAL INTELLIGENCE (EI) The ability to motivate oneself and persist in the face of frustrations To control impulse and delay gratification To regulate one’s moods and keep distress from swamping the ability to think To empathize and to hope Daniel Goleman, Emotional Intelligence

6. 5 BASIC EMOTIONAL AND SOCIAL COMPETENCIES Self-awareness Self-regulation Motivation Empathy Social Skills

7. SELF-AWARENESS “ Knowing what we are feeling in the moment, and using those preferences to guide our decision making; having a realistic assessment of our own abilities and a well grounded sense of self confidence.”

8. SELF-REGULATION “Handling our emotions so that they facilitate rather than interfere with the task at hand; being conscientious and delaying gratification to pursue goals; recovering well from emotional distress.”

9. MOTIVATION “Using our deepest preferences to move and guide us to our goals; to help us take initiative and strive to improve; and to persevere in the face of setbacks and frustrations.”

10. EMPATHY “Sensing what people are feeling, being able to take their perspective, and cultivating rapport and attunement with a broad diversity of people.”

11. SOCIAL SKILLS “Handling emotions in relationships well and accurately reading social situations and networks; interacting smoothly; using these skills to persuade and lead, negotiate and settle disputes, for cooperation and teamwork.”

12. WHAT EI IS NOT…. Merely “being nice” Giving free rein to feelings Impacted by gender - there are far more similarities than differences EI capability is not ‘fixed’, it continues to develop as we go thru life and learn from our experiences

13. Emotional Mind  Impulsive  Powerful  Sometimes Illogical Rational Mind  Awareness  Thoughtful  Able to ponder and reflect OUR TWO MINDS ONE THAT FEELS, ONE THAT THINKS

14. WHY EI IS IMPORTANT

15. FIRST CAME FEELINGS, THEN CAME THOUGHTS Humans had an emotional brain long before there was a rational brain As we evolved, the brain became more complex, ultimately allowing for learning and memory

16. FIRST FEELINGS, SECOND THOUGHTS The most evolved human brain, where we are today, allowed for the addition of nuance to emotional life – the ability to have feelings about our feelings

17. FIRST FEELINGS, SECOND THOUGHTS

18. THE TRIPWIRE Within the emotional brain lies the specialist for emotional matters – the amydgala Acts as the storehouse of emotional memory

19. EMOTIONAL HIJACKING

20. 1.Use the 6 second rule 2.Use humor or empathy to neutralize your reaction STRATEGIES FOR BEATING A HIJACKING

21. 3.Identify the cause of hijacking 4.Identify your triggers and use that info to learn to prevent the same response STRATEGIES FOR BEATING A HIJACKING

22. MULTIPLE INTELLIGENCES IQ contributes about 20 % to the factors that determine life success 80 % of success seems to be attributable to ‘other factors’, including EI

23. MULTIPLE INTELLIGENCES Data suggests that EI can be as powerful, or more powerful, than IQ In our current world, no intelligence is more deemed important than the interpersonal

24. EI – THE NOT-SO-SECRET CAREER BOOSTER People skills are not incidental to our success; they are essential The great thing about people skills is that they can be learned All business is a relationship business

25. EVALUATING YOUR EI

26. HOW SHARP ARE YOUR SOFT SKILLS? By Kathy Simmons

27. USING EI TO INCREASE YOUR SEARCH SUCCESS

28. QUALITIES HR AND HIRING MANAGERS SEEK: Candidates who demonstrate they can:  Admit and learn from their mistakes  Keep emotions in check and have thoughtful discussions on tough issues  Listen as much or more than they talk  Take criticism well  Show grace under pressure

29. BE AWARE Employers and recruiters are looking to evaluate the level of EI you will bring into the workplace. - Rosemary Haefner, VP of Human Resources at Career Builder

30. CAREER BUILDER SAYS “…survey of 2600 employers showed that 61% are more likely to promote workers with high Emotional Intelligence over candidates with high IQ.” - Marcia Robinson

31. CAREER BUILDER SAYS “…when it’s down to you or another candidate for a promotion or new job, dynamic interpersonal skills will set you apart.” - Marcia Robinson

32. INTERVIEW STRATEGY Know that almost every question asked in an interview is designed to test your character and not your expertise. Behavioral Interview questions are a great opportunity to showcase your EI – choose examples to share which will highlight your ability to stay cool under pressure, respond with compassion, etc.

33. INTERVIEW STRATEGY Prepare answers to behavioral based questions prior to an interview. Script out responses that contain a specific situation, what you did in response to the situation (details please), and how the issue was resolved.

34. REFERENCES Recruiters may ask your references about your EI – it would be a good idea to give them a heads up to expect that type of question, remind them of a time when you were especially effective at ……

35. Know yourself and where you are at the moment emotionally Consider doing an EI assessment online MOST IMPORTANT

36. SELF-AWARENESS Knowing one’s internal states, preferences, resources, and intuitions Emotional awareness Accurate self-assessment Self-confidence

37. SELF-REGULATION Managing one’s internal states, impulses and resources Self-control Trustworthiness Conscientiousness Adaptability Innovation

38. MOTIVATION Emotional tendencies that guide or facilitate reaching goals Achievement drive Commitment Initiative Optimism

39. EMPATHY Awareness of other’s feelings, needs and concerns Understanding others Service orientation Leveraging diversity Political awareness

40. SOCIAL SKILLS Adeptness at inducing desirable responses in others Influence Communication Leadership Building bonds Collaboration and cooperation

41. “TO BE SUCCESSFUL IN A JOB HUNT…. …you will not only need to demonstrate an association between what the employer wants…., you will need to be able to tell your story in a way that makes it obvious you have the emotional intelligence /emotional quotient to get the job done.” - Career Collective Community

42. FEEDBACK FROM THOSE WHO HAVE ‘LANDED’ Your search may change you forever……..in very good ways!

43. IN CONCLUSION…

44. “There is opportunity for those in transition to utilize transition to develop life skills which will …..add immediate value to growing organizations and communities in the emerging future.” - Emotional Intelligence for the Job Seeker

45. THE GOOD NEWS FOR US… “…studies that have tracked people’s level of EI through the years show that people get better and better in these capabilities as they grow more adept at handling their own emotions and impulses; at motivating themselves, and honing their empathy and social adroitness.

46. There is an old- fashioned word for this growth in emotional intelligence: maturity.” Daniel Goleman, Working with Emotional Intelligence THE GOOD NEWS FOR US…

47. SOURCES Emotional Intelligence, Daniel Goleman Working with Emotional Intelligence, Daniel Goleman www.righteverywhere.com/Career/CareerArticles.aspx?ArticleID=11386 – Predicting Success: Emotional Intelligence http://inlandnet.org/emotional-intelligence-job-seeker - Emotional Intelligence for the Job Seeker www.rjcassociate.net/pub054.Ink.php - Emotional Intelligence: The not-so-secret career booster http://thehiringsite.careerbuilder.com/2011/08/18/surveys-employers-value- emotional-intelligence http://www.thegladiator.info/articles/simmons-hsayss.phtmlhttp://www.thegladiator.info/articles/simmons-hsayss.phtml - HOW SHARP ARE YOUR SOFT SKILLS?, By Kathy Simmons

48. SOURCES http://www.nextcareer.info/emotional-intelligencehttp://www.nextcareer.info/emotional-intelligence - An emotionally intelligent career transition, by Mitch McCrimmon www.businessweek.com/print/managing/content/mar2009/ca20090327_860041. htm http://lawsonwilliams.wordpress.com/2011/07/14/emotional-intelligence-in- leadership http://www.keppiecareers.com/2011/01/03/how-to-find-a-job-in-2011-pay-attention- to-emotional-intelligence LeadershipIQ.com – Hiring for Attitude www.ideamarketers.com/library/prinarticle.cfm?articleid=27757 Hrrp://fernandotarnogol.com/career-tips/improve-emotional-intelligence-job- intervieew-eq/

49. SOURCES www.wetfeet.com/blog/2011/july/a-closer-look-into-the-meaning-of-emotional- intelligencewww.wetfeet.com/blog/2011/july/a-closer-look-into-the-meaning-of-emotional- intelligence July 18,2011 www.wetfeet.com/advice-tools/career-planning/how-recruiters-use-your-emotional-iq http://voices.yahoo.com/shared/print.shtml?content_type=article&content_type_id= 8383515