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1 WCADV Core Advocacy Training April 19, 2011 Green Bay
2 FRAMEWORK FOR ADVOCACY 1.Connect 2.Understand 3.Strategize 4.Close
3 1. CONNECT Listen to understand. Accept her reality. Question to discover.
5 2. UNDERSTAND Reach a shared understanding of what change she seeks, her needs and her priorities.
6 3. STRATEGIZE Explore possible strategies. Discuss costs and benefits. Share knowledge and resources. Decide together on a course of action.
7 4. CLOSE Summarize the conversation. Review commitments or future plans. End on a positive note.
8 CAN INVOLVE: Several conversations Multiple systems Many different people and strategies
9 ALWAYS FOLLOW THE HELP SEEKER
10 “What I learned in traveling was so much more than arriving.” Sue Bender, Stretching Lessons
11 BEING AN ACTIVE LISTENER Open ended questions Encourage the help seeker to do most of the talking. See things from her point of view.
12 BEING AN ACTIVE LISTENER Explore the situation. Identify feelings and values. Draw out undercurrents.
13 BEING AN ACTIVE LISTENER Check back to make sure you have understood. Normalize and validate. Be aware of your own feelings, but keep the focus on the help seeker.
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