Think about 3 people who you consider to be good listeners [OR 3 times you felt like you were really listened to] What is it about these people that makes them good listeners? How do they act? What do they do, or say? What is your attitude about those people?
Speaking Don'ts Don't speak harshly Don't confront Publicly Do not use other people Avoid Never and Always Do not get Historical Don't raise your voice No name-calling Leave their family out of the argument Do not condescend Do not force them to talk
Good Communication will lead to understanding and forgiveness.