3. Day One: Listening to Learn

4. Listening Is An essential part of communication Not taught in school A skill that can be learned An essential part of communication Not taught in school A skill that can be learned

5. Why is listening a key skill of leadership? It connects us with others. It helps us make decisions and solve problems. It connects us with others. It helps us make decisions and solve problems.

6. “Seek first to understand, then be understood.” —Stephen Covey

7. Two Parts of Effective Listening Active listening Empathetic listening Active listening Empathetic listening

8. Active Listening Requires Rephrasing and checking Nonjudgmental attitude Rephrasing and checking Nonjudgmental attitude

9. Empathetic Listening Requires Putting the listener in the speaker’s place Seeing things from the speaker’s viewpoint Understanding how the speaker feels Putting the listener in the speaker’s place Seeing things from the speaker’s viewpoint Understanding how the speaker feels

10. Listening in Adversarial Situations Respond to the listener’s manner. Create a productive framework with a positive stance. Cast conversation in a positive light. Respond to the listener’s manner. Create a productive framework with a positive stance. Cast conversation in a positive light.

11. Listeners should always strive to create a positive present as opposed to a negative past.

12. Tips on Giving Feedback Is it helpful? Do others want it? Can it change a behavior? Is it specific? Does it describe behavior? How does it impact you? Does it contain an “I” statement? Did the recipient understand what you said? Is it helpful? Do others want it? Can it change a behavior? Is it specific? Does it describe behavior? How does it impact you? Does it contain an “I” statement? Did the recipient understand what you said?

13. You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring.

14. Tips on Receiving Feedback Seek out feedback. Listen carefully. Listen actively. Listen empathetically. Monitor your emotions. Seek out feedback. Listen carefully. Listen actively. Listen empathetically. Monitor your emotions.

15. Consider feedback to be a gift. It truly is one.

16. Listening to Learn Effective listening is a learned skill. Listening is important to relationships and problem solving. Effective listening is both active and empathetic. Listening can turn a negative situation into a positive one. Listening is key to giving and receiving feedback. Effective listening is a learned skill. Listening is important to relationships and problem solving. Effective listening is both active and empathetic. Listening can turn a negative situation into a positive one. Listening is key to giving and receiving feedback.