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Teamwork. Synergy – Action Plan Define the problemDefine the problem Their WayTheir Way My WayMy Way BrainstormBrainstorm High WayHigh Way.

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Presentation on theme: "Teamwork. Synergy – Action Plan Define the problemDefine the problem Their WayTheir Way My WayMy Way BrainstormBrainstorm High WayHigh Way."— Presentation transcript:

1 Teamwork

2 Synergy – Action Plan Define the problemDefine the problem Their WayTheir Way My WayMy Way BrainstormBrainstorm High WayHigh Way

3 Making Groups Work Your Guide To College Success – by Santrock & Halonen The Stages of Effective GroupsThe Stages of Effective Groups –Planning the Task Introduce group members and purpose of meetingIntroduce group members and purpose of meeting Agree on goals and objectivesAgree on goals and objectives Create a plan for working together efficientlyCreate a plan for working together efficiently Set criteria for successSet criteria for success –Complete the Task (of the day) Deal with conflict as it arisesDeal with conflict as it arises –Evaluating the Results Schedule more meetings or how to contact each otherSchedule more meetings or how to contact each other

4 Common Problems in Groups Your Guide To College Success – by Santrock & Halonen Failing to do the groundworkFailing to do the groundwork –Establish ground rules Failing to involve all membersFailing to involve all members –Specify useful roles Tolerating off task behaviorTolerating off task behavior –Ask for concentrated effort Coping with coasters –Clarify expectations Running out of time –Plan a process calendar Avoiding conflict –Legitimize difference of opinion –Play devil’s advocate

5 Turning a Group Into a Team Communicating in Small Groups 7 th ed. By Beebe & Masterson “All teams are small groups, but not all groups operate as a team”“All teams are small groups, but not all groups operate as a team” Teams:Teams: –Have clearly defined team member responsibilities –The rules and expectations of how the team operates are clearly spelled out –Goals are explicitly clear and specific –Usually develop a clear way of coordinating their efforts; teams discuss and practice how to work together

6 Characteristics of an Effective Team Communicating in Small Groups 7 th ed. By Beebe & Masterson A clear, important, interesting goal that inspiresA clear, important, interesting goal that inspires Results driven structure that doesn’t tolerate ineffective meetings or busyworkResults driven structure that doesn’t tolerate ineffective meetings or busywork Competent team members that know what they are supposed to do and how to do itCompetent team members that know what they are supposed to do and how to do it Unified commitmentUnified commitment Collaborative climateCollaborative climate Has high standardsHas high standards Effective leadership (not necessarily 1 leader)Effective leadership (not necessarily 1 leader)

7 Characteristics of Effective Team Members Communicating in Small Groups 7 th ed. By Beebe & Masterson ExperienceExperience Problem solving abilityProblem solving ability OpennessOpenness SupportivenessSupportiveness Action orientedAction oriented Positive personal stylePositive personal style –Motivated, patient, enthusiastic, friendly, and well liked

8 Important Skills for Group and Team Members Communicating in Small Groups 7 th ed. By Beebe & Masterson Listen effectivelyListen effectively Understand roles and responsibilitiesUnderstand roles and responsibilities Actively contribute to the groupActively contribute to the group Ask clear questionsAsk clear questions Establish and maintain rapport with othersEstablish and maintain rapport with others Be sensitive to people with different cultural background Use clear, concise, accurate, and professional language Give clear and accurate instructions Help resolve conflicts

9 Group Problem Solving Competencies Communicating in Small Groups 7 th ed. By Beebe & Masterson Problem Oriented CompetenciesProblem Oriented Competencies –Define the problem –analyze the problem Solution Oriented CompetenciesSolution Oriented Competencies –Identify criteria for acceptable solutions –Generate solutions (brainstorming) –Evaluate solutions

10 Group Problem Solving Competencies Communicating in Small Groups 7 th ed. By Beebe & Masterson Discussion Management CompetenciesDiscussion Management Competencies –Maintain task focus –Manage interactions (don’t monopolize conversations, and draw the quieter members into the discussion) Relational CompetenciesRelational Competencies –Manage conflict (focus on issues, information, and evidence rather than personalities) –Maintain climate (support and encourage)

11 Roles Communicating in Small Groups 7 th ed. By Beebe & Masterson Roles in the group may depend on what is being done at that moment. Is the group working on a task, brainstorming, etc.Roles in the group may depend on what is being done at that moment. Is the group working on a task, brainstorming, etc. People can assume several roles during a group discussionPeople can assume several roles during a group discussion Roles change between groups as they are worked out jointly between you and the groupRoles change between groups as they are worked out jointly between you and the group

12 Group Task Roles Communicating in Small Groups 7 th ed. By Beebe & Masterson Initiator – Contributor Proposes new ideas or approaches Information Seeker Asks for clarification of suggestions, facts or other info that may help Opinion Seeker Asks for clarification of values and opinions Elaborator Provides examples based on experience on how an idea would work Coordinator Tries to clarify and note relationships between ideas and suggestions

13 Group Task Roles Communicating in Small Groups 7 th ed. By Beebe & Masterson Orienter Attempts to summarize what has occurred and tries to keep group on task Evaluator - Critic Makes an effort to judge the evidence and conclusions that the group suggests Energizer Tries to spur the group into action Procedural technician Helps the group achieve its goals by doing tasks like handing out papers, rearranging seating, running errands Recorder Writes down suggestions and ideas of others, makes a record of group progress

14 Group Task Roles Communicating in Small Groups 7 th ed. By Beebe & Masterson Encourager Offers praise, understanding, and acceptance of others’ ideas and suggestions Harmonizer Mediates disagreements among group members Compromiser Attempts to resolve conflicts by trying to find an acceptable solution Gatekeeper and Expediter Encourages less talkative group members to participate and tries to limit lengthy contributions of other members

15 Group Task Roles Communicating in Small Groups 7 th ed. By Beebe & Masterson Standard Setter Helps set standards and goals for the group Group Observer Keeps records of group’s process and uses the info to evaluate group procedures Follower Goes along with the suggestions and ideas of other group members; serves as audience in group discussion and decision making

16 Individual Roles (the anti-help) Communicating in Small Groups 7 th ed. By Beebe & Masterson Aggressor Destroys or deflates the status of other group members; may try to take credit for other members work Blocker Is generally negative, stubborn, and disagreeable without apparent reason Recognition seeker Seeks the spotlight by boasting and reporting on his or her personal achievements Self-confessor Uses the group as an audience to report personal feelings, insights, and observations

17 Individual Roles (the anti-help) Communicating in Small Groups 7 th ed. By Beebe & Masterson Joker Reflects a lack of involvement in the group’s process by telling jokes and stories that don’t help the group Dominator Makes an effort to assert authority by manipulating group members or attempting to take over entire group Help Seeker Tries to gain sympathy from others; often expresses insecurity or feelings of low self worth Special interest pleader Works to serve an individual need; speaks for a special group that best fit his or her own biases

18 Roles That Hurt The Group If you find that a group member is taking on a role that hurts the productivity of the group, it needs to be addressed with that person.If you find that a group member is taking on a role that hurts the productivity of the group, it needs to be addressed with that person.

19 Conflict Management Type of Conflict - MisunderstandingsType of Conflict - Misunderstandings –Ask others what they mean by terms or phrases they use –Make sure environment is supportive if misunderstandings occur –Seek first to understand then be understood (active listening)

20 Conflict Management Type of Conflict - DisagreementType of Conflict - Disagreement –Keep discussion focused on issue, not personalities –Use facts to support your point, not opinions or emotional arguments –Use a problem solving approach Define the issue, analyze, brainstorm solutions, evaluation solutions and then finally pick the best oneDefine the issue, analyze, brainstorm solutions, evaluation solutions and then finally pick the best one –If appropriate is there a way to compromise? –If there are several issues tackle one at a time –If possible postpone a decision until research can be done.

21 Conflict Management Type of Conflict – Personality ClashType of Conflict – Personality Clash –Encourage active listening –Return discussion to key issues –Try to turn the discussion into a problem that has to be solved instead of a conflict someone has to win –Lower your voice and speak more calmly, but not patronizingly –Develop rules or procedures that permit differences of opinion

22 Keep in Mind for Community Service Paper What roles have you been playing in the groups this quarter?What roles have you been playing in the groups this quarter? What Individual Roles were at play in groups you’ve been in and how were they dealt with so that work could still be accomplished?What Individual Roles were at play in groups you’ve been in and how were they dealt with so that work could still be accomplished? What characteristics of an effective team did your group have? What characteristics of an effective team member that you had?What characteristics of an effective team did your group have? What characteristics of an effective team member that you had? When conflict arose in the group, how did you and your group deal with it?When conflict arose in the group, how did you and your group deal with it?


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