Presentation on theme: "Managing Generational Differences February 6, 2015 National Conference of Bar Foundations."— Presentation transcript:
Managing Generational Differences February 6, 2015 National Conference of Bar Foundations
Goal To Uncover the: ◦ Events ◦ Conditions ◦ Values ◦ Behaviors That make each generation Unique!
Framing The Generations
Jot Down Your Thoughts-- How does your organization break down by generation? A generation gap you experienced at work Where your team experiences gaps Advantages of your generation mix
For the first time in US History there are Four Generations in the Workplace
TRADITIONALISTS Influences The Great Depression The New Deal World War II The G.I. Bill The Cold War The Atom Bomb People in the News Frank Sinatra Ella Fitzgerald FDR Jackie Robinson Henry Ford John Wayne Joe DiMaggio
TRADITIONALISTS Traits Loyal/Civic Minded Patriotic Hard working Fiscally conservative Faith in Institutions Work for same employer Make do or do without Practical Respect Authority Growing Up Disciplined Conformers Personal sacrifice Children should be seen and not heard
babyboomers Influences Booming birthrate Economic prosperity Vietnam Watergate Assassinations Civil rights movement Women’s movement Sex, drugs, rock & rol l People in the News John F. Kennedy Martin Luther King, Jr. Rosa Parks The Jackson Five Elvis The Beatles Neil Armstrong
babyboomers Traits Confident Independent Self-reliant Competitive Questioners of authority Idealistic Growing Up Stay-at-home moms Suburbs TV Play well with others
babyboomers Traits Optimistic Desire to stand out from the crowd Cool Work-centric Relish long work hours Defined by Professional Accomplishments
GENERATION X Influences Divorce Lay-offs AIDS Personal computer MTV & Cable TV The Challenger Missing children on milk cartons 24 hour media People in the News Bill Clinton Bill Gates Michael Jordan Nelson Mandela
GENERATION X Traits Independent Resourceful Entrepreneurial Adaptive to change Skeptical Work/life balance Self-reliance Growing Up Working Moms Latchkey kids Divorce Microwave Videogames MADD
Influences Fall of the Berlin Wall Events of September 11 th Connected 24/7 iPod, iPad, Smart Phones Violence Close to home Drugs and gangs Hurricane Katrina Virginia Tech Shooting People in the News President Barak Obama Backstreet Boys Oprah Winfrey Britney Spears Mia Hamm Serena & Venus Williams Mother Teresa
Traits Globally concerned Diverse/Inclusive Cyber literate Media savvy Realistic The group is the key Confidence Entitled Most educated Growing Up “You are special” Helicopter parents – (Boomer parenting) “Black Hawks!” (Gen X parenting) Involved dads Packed schedules
The M-Factor Parenting Entitlement Meaning Great Expectations The Need for Speed Social Networking Collaboration Works Cited Lynne C. Lancaster, D. S. (2010). The M-factor: how the millennial generation is rocking the workplace. New York: HarperCollins Publishers.
Cuspers play important roles … Mediating Translating Explaining Coordinating Resolving conflicts
GENERATIONAL UPDATE! Breaking News: Five Generations in the Workplace 1900 – 1945 1946 – 1964 1965 – 1976 1977 – 1989
Their Impact They will make up 50% of employees & customers in a few years They will bring their gifts to the workplace ◦ Youth ◦ Collaboration ◦ Energy They are change agents!
What’s An Employer To Do? Focus on: Attracting Mentoring Training Retaining If Not, Employers Face: The Turnover Titanic Knowledge Drain to Death Leadership Desert They will either TRANSFORM an organization or watch it CLOSE!
Generations in the Workplace
2015 Projected International Workforce
An issue around which the generations are likely to/will collide An issue around which the generations are likely to/will
Many issues can be affected by generational diversity… Turnover Recruitment Morale Team building Communication Customer service Culture change Diversity Rewards Feedback Employer of choice Organizational objectives
Communication “Write me a letter” “Lets have a meeting” “Send me an ” “txtme”
Feedback No News is Good News Once a year review with documentation Instant, immediate feedback Individualized feedback at the push of a button!
Rewards Satisfaction of a job well done Money, title, recognition, the corner office Freedom is the ultimate reward Work that has meaning for me!
Balance Support me in shifting the balance Help me balance everyone else & find meaning myself Balance now, not at 65! Flexibility so I can balance all my activities
Each generation brings its own set of values, beliefs, life experiences, attitudes and gifts to the workplace Generational Personalities are shaped by Events & Conditions experienced through our formative years-
Managing the Generations It’s A Bottom-line Issue! Thank you
Resources When Generations Collide: Who They Are. Why They Clash. How to Solve the Generational Puzzle at Work. Lynne C, Lancaster and David Stillman The M-Factor: How the Millennial Generation Is Rocking the Workplace Lynne C. Lancaster and David Stillman Stauffer, David. “Motivating Across Generations.” Harvard Management Update March 2003 Hammill, Greg. “Mixing and Managing Four Generations of Employees. “Winter/Spring g