2 We will be starting soon. In the meantime, please… Thank you for joining today’s CIGNA Meeting Center TrainingWe will be starting soon. In the meantime, please…Close all other applications you have running on your PC, to ensure a smooth deliveryMaximize your browser in order to experience a “full screen view”.Q&A - Your audio lines are muted, but we will take verbal questions at the end of the session. Instructions to ask a verbal question will follow. - You may send “chat” questions throughout the session and we will address them during Q&A.Technical HELP – should you need technical assistance during this session, please call the Support
3 Agenda Participant Toolbar – On the left hand side of your screen! What’s New?CIGNA Meeting Center - Audio Only ConferencingWhat is CIGNA Meeting Center web?Moderator LoginModerator Meeting Management Area Scheduling Meetings Creating resources/ viewing reportsModerator Toolbar Slides, Share, Webtour Participant Audio ControlParticipant Login and “synchronizing” phoneQ&APlease Fill Out the Exit Survey
4 Participant ToolbarChatParticipant ListNotesEmoticonsCustomize with ImagesFull Screen Mode
5 Conference call capacity increased from 40 connections to 100 What’s new?Ready-to-Meet just got better! Your new CIGNA Meeting Center has many enhancements:Conference call capacity increased from 40 connections to 100Advanced audio management controls via the web, such as ability to select participants to mute/unmute, dial-out, disconnect, sub-conference and lock.Record any meeting to archive or playback at a later date.Deliver a PowerPoint™ presentation in real-time via the InternetApplication Share to show participants any document or application from your PC
6 CIGNA Meeting Center information e-mailed to you Your personal account information: announcement .You will also receive a plastic card with your meeting information and a user guide in the mail.
7 Dialing into the audioModerator/Host: Step 1: Dial your Toll Free number Step 2: Enter your Host passcode, followed by the # Note - Don’t share your passcode with your audienceParticipants: Step 1: Dial the Moderator’s Toll Free number (or the international number from outside North America). Step 2: Enter the Participant’s passcode, followed by the #. Participants who dial in before the Moderator will be placed on music hold.This is the same process you have always used with the Ready-to-Meet service.
8 New Audio CommandsIMPORTANT! All commands must now be preceded and followed by the * (asterisk) key.*Note – For a complete list of new audio commands, please download the user guide from
9 What is CIGNA Meeting Center? CIGNA Meeting Center provides a way to host meetings online with up to 100 people - using just your Web browser and a phone.Players include:Moderator (account owner): Speaker and/or FacilitatorCo-Presenter(s): SpeakerParticipant(s): Viewer*Note – A Moderator has to be involved, in order to start and manage the meeting
10 Go to http://CIGNA.conferencing.com Moderator LoginGo toSet in Favorites (for easy access later)Click ‘Moderator’ to access your web meeting management area
11 Moderator LoginEnter your Participant Passcode and your Host Passcode (you do not need the # when logging into the web portion)Click Log In
12 Meeting Management Run an “Ad Hoc” meeting on demand Schedule meetings and send invitations- Schedule recurring meetingsManage and view archivesAddress BookPre-load and create resources that can be accessed during your meetingsAccess reports after your meetings that can be downloaded into an Excel spreadsheet for trackingAssistance
25 Application Showing Let’s take a look… When you click on “Share” tab, your participants will see a grey screen until you:Put a check next to the applications you want them to see and…Bring it into the forefront on your screen*Note – your participants will see your mouse movements and they will also see applications that you open in front of the one that you’ve selected.Let’s take a look…
27 Participant Status See who is connected on Web See who’s connected on the audioSee who is talking or where noise is coming from*Note – Audio and Web connections are “lines up” when participants enters their participant ID Code during the logon process (step #3).
28 Participant Synchronize Moderator can “help” synchronize a participant by clicking and dragging name and phone #.or…Participant can view their Participant ID code by clicking the “I” at the top of their toolbar and entering the code into their telephone key pad.
29 Muted Un-muted Audio Control – Muting Mute/ Unmute ALL Mute/ Unmute individuals“Self Mute/Unmute” by hitting *6* on telephone key pad (Moderator will have to provide these instructions to Participants, only if they want them to use it.
30 Audio Control – Designated Q&A Answer questions in the order that they come in.Automatically open the next line and mute the previous participant after questions are addressed.
32 More Participant Controls Promote To Presenter (others can share applications from their own PCMove to Break-Out Room (private audio conference)Disconnect from AudioRenameUn-synchronize Audio and Web (if you made a mistake)Dismiss Participant
33 Lock Meeting Greet and screen new participants Accept / Reject them from joining
34 Connection Status Audio goes “clear” if participants disconnect Web goes from green, yellow to Red
35 Polling QuestionsGather Data InstantlyPublish ResultsIntroduce InteractivityAnonymous
36 QuizzesAssign a passing scoreStored in your accountParticipants receive results immediately
37 SurveysAutomatically open at the beginning or end of a meetingAttach to an invitationActive during an archive
38 ReportsMeeting ReportQuiz ReportSurvey ReportDownload to an Excel spreadsheet.
39 ArchivesRecord your web meetingsCreate Training Libraries or a Lecture SeriesDeliverable in 3 formatsZip FileHosted LinkCD
40 SecurityDedicated virtual room, protected by a personal Host codePassword protect each meetingLock a meetingSSL – security on all meetingsParticipant dismissal
45 Participant Login – synchronizing Follow All 4 Steps to Join the Audio* Note - Remind your participants to follow step # 3 (enter Participant ID), even though they are already able to hear the audio portion!
47 HelpGenesys Help Desk 24X7 (for live meeting issues)CIGNA CSC (for issues with downloads or individual PC’s) Toll Free: Toll: "CIGNA CENTRAL"During a Meeting hit *10* or clickUser Guides
48 Thank you for joining today’s training of the CIGNA Meeting Center! Stay Tuned in for Q&AThank you for joining today’s training of the CIGNA Meeting Center!Please fill out the exit survey that will pop open on your screen. Your feedback is valuable!
49 Q & A Verbal Questions? Text Questions? Type questions in the box provided and hit send.