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Email Excellence ® Using the medium with intelligence & skill.

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Presentation on theme: "Email Excellence ® Using the medium with intelligence & skill."— Presentation transcript:

1 Excellence ® Using the medium with intelligence & skill

2 First Principles is serious business. is not about you. is about the reader. is now the predominant medium. is here to stay—at least for a while. may entail serious risk. With every you write, your professionalism is on display. is susceptible to misinterpretation.

3 A closer look WRITING TOOLS & DECISIONS ORIGINAL From: Wilson, Thomas Sent:Wednesday, March 29 9:30 AM To:Smith, John Cc:Jones, Sarah Subject:RE: Roundtable Minutes John: Thanks for the heads up John. I was not aware of this meeting but since Contracts is now my area, I guess I need to be going to this meeting. I will speak with Sarah and see if both Harry and I should go or just me if they only want one representative. Since you don’t have Contracts at this point I understand that it is appropriate that we make this change. Thanks for letting me know about this meeting. I guess I need to speak with Sarah about the rest of the Contracts meetings but I hadn’t gotten a chance until now. I just spoke to Sarah and she is fine with Harry coming to that meeting. Sam also attends that meeting as a lot of things are related to Minor Contracts. I told Sarah that I would probably be coming as the Director for the Contracts area. I will try to attend as much as possible, but it will also be good to have Harry there as well. Good suggestion. Thanks. Thomas REVISION From: Wilson, Thomas Sent:Wednesday, March 29 9:30 AM To:Smith, John Cc:Jones, Sarah Subject:RE: Roundtable Minutes John: Thanks for the heads up. Two quick points: First, I was not aware of this meeting, but since Contracts is now my area, I will definitely attend. Second, I think Harry should attend as well—partly because he can cover for me if I’m called away—and Sarah has already okayed his participation. Thanks again for bringing this meeting to my attention. Thomas

4 The ORSON Model WRITING TOOLS & DECISIONS OROrient the Reader Let the reader know why you’re writing, how your information relates to him or her. SOSpell Out the details Communicate essential details, background, explanation, instructions — whatever is needed. NNail down (where we go from here) Indicate what you expect or would like to see happen next.

5 REVISION From: Wilson, Thomas Sent:Wednesday, March 29 9:30 AM To:Smith, John Cc:Jones, Sarah Subject:RE: Roundtable Minutes John: Thanks for the heads up. Two quick points:Orienting First, I was not aware of this meeting, but since Contracts Spelling Out is now my area, I will definitely attend. Second, I think Harry should attend as well—partly because Spelling Out he can cover for me if I’m called away—and Sarah has already okayed his participation. Thanks again for bringing this meeting to my attention. Nailing down Thomas WRITING TOOLS & DECISIONS The ORSON Model (cont.)

6 WRITING TOOLS & DECISIONS Good Decisions vs. Unthinking Habits An ? —Really? —Do you remember how to talk?

7 WRITING TOOLS & DECISIONS Good Decisions vs. Unthinking Habits (cont.) Writing is not always our best option: lengthy explanations no one needs in writing; sensitive situations in which a written record poses unnecessary risk; sensitive interpersonal situations with the potential for misunderstanding; —and so on. The problem: has becoming an unthinking habit.

8 Excellence eLEARNING EXCERPT Press Play


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