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Help Giving & Receiving Feedback Active Listening.

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Presentation on theme: "Help Giving & Receiving Feedback Active Listening."— Presentation transcript:

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2 Help Giving & Receiving Feedback Active Listening

3 Continue Help Listen to the team member profiles. Giving & Receiving Feedback > Listen to profiles Mark Williams Kirsten Maden Sarah Nundy John Blackwell Listen Read Profile

4 Continue Kirsten Maden Mark Williams John Blackwell Sarah Nundy Kirsten Maden Listen Help Back Attend the team meeting Giving Feedback > Attend the meeting Read meeting script.

5 Give your feedback to the meeting Help Listen to the Meeting Listen to the Meeting Back Listen Select Listen Giving & Receiving Feedback > Give your feedback Read feedback script.

6 Continue Kirsten Maden Mark Williams John Blackwell Sarah Nundy Kirsten Maden Listen Help Back How does the team respond to your feedback? Giving & Receiving Feedback > Team Response Option 1 Read script.

7 Continue Kirsten Maden Mark Williams John Blackwell Sarah Nundy Kirsten Maden Listen Help Back Read script. How does the team respond to your feedback? Giving & Receiving Feedback > Team Response Option 2

8 Continue Kirsten Maden Mark Williams John Blackwell Sarah Nundy Kirsten Maden Listen Help Back Read script. How does the team respond to your feedback? Giving & Receiving Feedback > Team Response Option 3

9 How would you receive their feedback? End Help Listen to the Meeting Listen to the Meeting Back Listen Giving & Receiving Feedback > Receive team’s feedback Read the options.

10 Continue Listen to the team member profiles. Active Listening> Listen to profiles Mark Williams Kirsten Maden Sarah NundyJohn Blackwell Listen Read Profile

11 Continue Kirsten Maden Mark Williams John Blackwell Sarah Nundy Kirsten Maden Listen Back Attend the team meeting Active Listening> Attend meeting Read meeting script.

12 Select your response Help Listen to the Meeting Listen to the Meeting Back Listen Active Listening> Select your response Read response script. Select

13 End Kirsten Maden Mark Williams John Blackwell Sarah Nundy Kirsten Maden Listen Back Listen to the team’s response Active Listening> Team response to option 1 Read response script.

14 End Kirsten Maden Mark Williams John Blackwell Sarah Nundy Kirsten Maden Listen Back Listen to the team’s response Active Listening> Response to Option 2 Read response script.

15 End Kirsten Maden Mark Williams John Blackwell Sarah Nundy Kirsten Maden Listen Back Listen to the team’s response Active Listening> Response to Option 3 Read response script.

16 Help Close Team Profiles Text Active Listening > Team Profiles Script John Blackwell “My name is John Blackwell and I’m recently divorced, which actually frees up my time for my triathlon training. I’ve been working night and day for this company for over 10 years. I should have received that promotion, not Sarah. “ Sarah Nundy “My name is Sarah Nundy and I’ve just returned from my maternity leave to a new promotion so I’m working as hard as I can to make everyone happy. I’ve got two kids, a husband, a dog, and I’ve just started doing my MBA part-time on weeknights and weekends.” Mark Williams “My name is Mark Williams and I just graduated from college. This is my first ‘real job’ and I need every paycheck to pay off my new car and student loans. ” Kirsten Madden “My name is Kirsten Madden and I’ve only been working her for about a year. I’ve got to be honest, I’m getting really tired of the long hours and tight deadlines so I’m thinking it’s time to find another job.”

17 Close Team Profiles Text Giving & Receiving Feedback> Team Profiles Script John Blackwell “My name is John Blackwell and I’m recently divorced, which actually frees up my time for my triathlon training. I’ve been working night and day for this company for over 10 years. I should be running the team, not Sarah. “ Sarah Nundy “My name is Sarah Nundy and I’ve just returned from my maternity leave to a new promotion as the team lead so I’m working as hard as I can to make everyone happy. I’ve got two kids, a husband, a dog, and I’ve just started doing my MBA part-time on weeknights and weekends.” Mark Williams “My name is Mark Williams and I just graduated from college. This is my first ‘real job’ and I need every paycheck to pay off my new car and student loans. ” Kirsten Madden “My name is Kirsten Madden and I’ve only been working her for about a year. I’ve got to be honest, I’m getting really tired of the long hours and tight deadlines so I’m thinking it’s time to find another job.”

18 Help Close Giving & Receiving Feedback Meeting Script Giving & Receiving Feedback Script John Blackwell “Well the choice is obvious - we could all use a day off. We worked tones of overtime over the last month, which meant I had to cut back on my training.” Mark Williams “Not everyone needs the time off, John, some of us have lots of free time, but it’s the money we need. It must be nice not to have to worry about bills. Kirsten, you just graduated university, you know how it is.” Kirsten Madden “I agree with John, we could all use the time off. Why spend more time here then we need to?” Sarah Nundy “Well, I’m paying for my school courses and daycare so I could really use the extra money. There’s only one person who hasn’t given their input yet. I wonder what it will be?” Background: The team just finished a big project for which they worked a lot of extra hours. To recognize the team’s efforts, management is offering everyone either a day off or a day’s pay and it’s up to the team to collectively decide on one option.

19 Help Close Script: Active Listening Meeting Active Listening Script Sarah Nundy “Ever since the layoffs, I’m really having a problem keeping up with all of this new work that’s been piling up. I now have three people’s work to do plus my own. “ John Blackwell “Just do what you can, Sarah.” Mark Williams “ Things will get better, Sarah. Just hang in there.” Kirsten Madden “It’s always the same story around here, Sarah. Things never change.” Background: Morale seems to be low lately so the team is meeting to try and figure out what’s going on. Sarah is the first to speak up.

20 Help Close Script: Your Feedback Giving & Receiving Feedback > Your Feedback Option 1 “Everyone has good reasons for either wanting to have the day off or the pay. If I had the day off I’d spend it relaxing but it would also be nice to have a little extra money in my pocket. Option 2 “Everyone has good reasons for wanting either the day off or the pay but we can only pick one. We could vote but then we’re guaranteed to have some disappointment. I know everyone feels strongly about what they’d like to do with the option but is there any chance you could work this out so I don’t have to be the tie breaker?” Option 3 You guys never agree on anything. I’m tired of always having to be the referee. I’m going to stay out of this one and let everyone work this out on their own.”

21 Close Script: Team response to option one. Giving & Receiving Feedback > Script: team response to option 1 Mark Williams I’ve probably got the best reason of all – a huge debt. If I don’t make some more money, I’ll lose my car. Kirsten Madden Yeah, it would be great to get the cash. John Blackwell Come on, admit that the time off is really what you need. You don’t need the money. Sarah Nundy John’s right, time off is really what we need.

22 Close Script: Team response to option two. Giving & Receiving Feedback > Script: team response to option 2 Mark Williams “I know, I know, we never agree on anything. This is really important to me, but I’m willing to hear what everyone has to say and to see if we can come up with a solution. “ Kirsten Madden “I think that’s a good idea. “ John Blackwell “ You have to be kidding, right? I’m supposed to negotiate with the two most junior people on the team? I’ll agree to hear them out but I’m not making any promises. Sarah Nundy “Ok, maybe we can come up with some sort of compromise.”

23 Close Script: Team response to option three Giving & Feedback > Script: team response to option 3 Mark Williams “Sure, let’s vote. Kirsten, maybe this time you’ll take my side. “ Kirsten Madden “Whatever.” John Blackwell “ When Mark’s been working here more than 10 minutes, I’ll listen to what he has to say. Let’s vote, you know how you should be voting.” Sarah Nundy ““Not another vote! We always spend the rest of day not talking to each other after we’re forced to vote on something like this.”

24 Close Script: Your response Active Listening> Script: Your response Feedback to Response 1 “I hear where everyone is coming from. Everyone has a legitimate reason for wanting either the time off or the pay.” Feedback to Response 2 “Thank you for agreeing to try and talk about this a bit more to see if we can come up with a compromise. I know there aren’t any guarantees we’ll come up with a perfect solution but it’s worth a shot. “ Feedback to Response 3 “ Well, fine, vote, but I’m not voting and there’s nothing you can do to make me. For once I wish you guys would stop bickering and fighting at every meeting.

25 Close Script: Team response to option one. Active listening > Script: team response to option 1 Sarah Nundy “You’re right, I guess I just have to put up with it.” John Blackwell “Like I said, Sarah, you can only do what you can do.”

26 Close Script: Team response to option two. Active listening > Script: team response to option 2 Sarah Nundy “If I sat down and looked through everything I bet I could find a way to cut out some of the duplication that exists and that would definitely make a difference.” Mark Williams “ Absolutely, Sarah, I’m certain that if we work together we’ll be able to make some changes that will help you.”

27 Close Script: Team response to option three Active listening > Script : team response to option 3 Sarah Nundy “Yes, I’m not sure how I’m going to get through 200 s a day and still manage to get my real job done.” Kirsten Madden “Tell me about it.”

28 Close Help Giving & Receiving Feedback > Team Profiles>Help Listening to the team profiles 1.Click to listen the profile of each team member. 2.Click Continue to listen to the team meeting.

29 Close Help Active Listening> Listening to team profiles> Help Listening to the team profiles 1.Click to listen the profile of each team member. 2.Click Continue to listen to the team meeting.

30 Close Help Giving & Receiving Feedback Team Meeting >Help Attending the team meeting 1.Click to listen the meeting or to read the text version of the meeting. 2.Click Continue to advance to the next screen to give your feedback.

31 Close Help Active Listening> Attending the team meeting >Help Attending the team meeting 1.Click to listen the meeting. 2.Click Continue to advance to the next screen to give your feedback.

32 Close Help Giving & Receiving Feedback > Giving Feedback > Help Giving feedback 1.Click to hear each of your feedback options. Tip: Consider the three types of feedback (positive, negative, neutral) when making your selection. 2.Choose an option by clicking the selection box to move forward to the next screen to hear the team’s response to your feedback.

33 Close Help Giving & Receiving Feedback > Receiving Feedback> Help Receiving feedback 1.Click to listen to the options for how you might receive the feedback provided to by your team.. Tip: Consider the ways that you can receive feedback and how the decision you make could impact the team. 2.Once you’ve listened to the options and decided on the best option, click Finish.

34 Close Help Active Listening> Selecting a response > Help Selecting your response 1.Click to hear each of your feedback options. Tip: Consider the principles of active listening when making your selection. 2.Choose an option by clicking the selection box to move forward to the next screen to hear the team’s response.

35 Close Select a Demo Active Listening > Demo Giving & Receiving Feedback Active Listening

36 Play Demo Close Demo Close Demo Giving & Receiving Feedback Demo Giving & Receiving Feedback > Demo

37 Play Demo Close Demo Close Demo Active Listening Demo Active Listening > Demo

38 Close Help Home> Help Getting Started Click Giving & Receiving Feedback or Active Listening to start this learning tool. To watch a demo of how to use this learning tool, click


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