What I wanted to be when I grew up.. If I wasn’t a nurse, I’d be.. When I retire I’m going to… What I want to achieve or change as a result of this workshop?
The same 5 common themes emerge from each inquiry. Since the inception of the NHS, more than 50 NHS public inquiries have been conducted to address catastrophic failures in patient care. Walshe & Higgins (2002) Disempowerment of staff and patients IsolationIsolation Poor communication Inadequate leadership / management Failure of systems and processes
“Emotional Intelligence Sets Apart Good Leaders”
EQ embraces two aspects of intelligence: Understanding yourself, your goals, intentions, responses & behaviourUnderstanding yourself, your goals, intentions, responses & behaviour Understanding others & their feelingsUnderstanding others & their feelings
“Being nice” Letting feelings hang out” Emotional Intelligence (EQ) The ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth Mayer and Salovey, 1990 a field in infancy fast-growing aspects hearken to research of the 1940’s a field in infancy fast-growing aspects hearken to research of the 1940’s
another definition... "Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence." Dr. Robert K. Cooper Executive EQ: Emotional Intelligence in Leadership and Organizations, 1996.
and another definition... "Emotional Intelligence is a way of recognising, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Some research suggests it is responsible for as much as 80% of the "success" in our lives." Freedman et al. Handle With Care: Emotional Intelligence Activity Book, 1998
and yet another definition... "Emotional Intelligence is the intelligent use of thoughts and emotions, heart and mind working harmoniously. It’s the ability to use the power of your emotions as a source of information, motivation and connection." Randi B. Noyes. The Art of Leading Yourself – tap the power of your Emotional Intelligence, 2004.
In other words, EQ is about…… Knowing how you and others feel and what to do about itKnowing how you and others feel and what to do about it Knowing what feels good and what feels bad, and how to get from bad to goodKnowing what feels good and what feels bad, and how to get from bad to good Possessing emotional awareness, sensitivity and the management skills that will help us to maximise our long term happiness and survivalPossessing emotional awareness, sensitivity and the management skills that will help us to maximise our long term happiness and survival
Emotional self-awareness The inability to notice our true feelings can leave us at the mercy of others. People with greater certainty about their feelings are often better pilots of their lives and have a surer sense about how they feel about personal decisions.
The value of taking time for self- awareness requires an ability: to recognize appropriate body cues and emotions to label cues and emotions accurately to stay open to unpleasant as well as pleasant emotions to include the capacity for experiencing and recognizing multiple and conflicting emotions
Self Awareness & Conflict The ‘DESC’ Script D escribe the situationD escribe the situation E xpress how you FEELE xpress how you FEEL S pecify what you wantS pecify what you want C onsequences which will result, positive or negativeC onsequences which will result, positive or negative
Emotional Intelligence Star Self management / regulation Self awareness
Self-Management The ability to control or redirect disruptive impulses and moods The propensity to suspend judgement to think before acting Self-control Trustworthiness Conscientious Adaptability Achievement orientation Initiative
Social Skills Proficiency in managing relationships and building networks An ability to find common ground and build rapport Visionary Leadership Influence Developing Others Communication Change catalyst Building bonds Teamwork and collaboration P
The art of social relationships-- managing emotions in others LEADER.To excel at people skills means having and using the competencies to be an effective friend, negotiator, and LEADER. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others. social skills
Motivation A passion to work for reasons that go beyond money or status A propensity to pursue goals with energy and persistence Strong drive to achieve Organisational commitment Optimism even in the face of failure
How do we develop these components in the RCN CLP? Group Work Self-Awareness Self-Management Empathy Social Skills Motivation
What has EQ got to do with improving patient care?
Ten Habits of Emotionally Intelligent People Ten Habits of Emotionally Intelligent People (Hein, 1999) Label their feelings, rather than labelling people or situationsLabel their feelings, rather than labelling people or situations Distinguish between thoughts and feelingsDistinguish between thoughts and feelings Take responsibility for their feelings.Take responsibility for their feelings. Use their feelings to help make their decisionsUse their feelings to help make their decisions Show respect for other people’s feelingsShow respect for other people’s feelings
Ten Habits of Emotionally Intelligent People Feel energised not angryFeel energised not angry Validate others’ feelingsValidate others’ feelings Practise getting a positive value from their negative emotionsPractise getting a positive value from their negative emotions Don’t advise, command, control, criticize, blame or judge othersDon’t advise, command, control, criticize, blame or judge others Avoid people who invalidate them or don’t respect their feelingsAvoid people who invalidate them or don’t respect their feelings
What will I do differently as a result of this workshop?
Melissa Fitzpatrick (2005), former editor-in-chief of Nursing Management, wrote: ‘To the public these ads showcase diversity, intelligence, competence, and caring - the essence of nursing.’
So you may have the brains and the technical ability of your profession… …but have you got the touch?
Great leaders … are people with enormous self-knowledge. They have self-insight and self-respect balanced by scepticism … sceptics who understand their own masks as well as the masks of life, and this understanding makes them humble. They see the humanity in others and deal with them in compassionate yet realistic ways. This duality makes for a wonderful leader. (McKee, 2003)
Really believe in your heart of hearts that your fundamental purpose, the reason for being, is to enlarge the lives of others.
Your life will be enlarged also. And all of the other things we have been taught to concentrate on will take care of themselves.
Emotionally intelligent leaders look out of the window to apportion credit - they acknowledge colleagues, and admit to a fair dose of good luck. But they look in the mirror to assign responsibility - they never blame outside events when things go wrong. In contrast, less emotionally intelligent leaders tend to do the opposite - they look out of the window for factors to blame, but they gaze in the mirror to credit themselves when things go well.