1. 大学英语 跨文化交际 Chapter 10 Intercultural Communication Competence 黑龙江大学外语部

2. Quotation If you are not in tune with the universe, there is sickness in the heart and mind. —Navajo Saying Chapter 10 Intercultural Communication Competence

3. Learning Objectives In this chapter, students will learn how to:  1. perceive the factors underlying intercultural communication competence.  2. understand the definition of intercultural communication competence.  3. describe the relationship between intercultural communication competence and intercultural competence.  4. summarize the various components of intercultural competence.  5. distinguish the dimensions of intercultural competence.  6. master the strategies and skills for improving intercultural competence. Chapter 10 Intercultural Communication Competence

4. Intercultural Communication Competence Factors ComponentsImproving Intercultural Communication CC IC and ICC Individual Contextual Strategies Skills Significance of CIC Imperative for IC Dimensions Affective Knowledge Psychomotor Situational Features Definitions Chapter Outline Chapter 10 Intercultural Communication Competence

5. Lead-in Case What’s the Matter with the Gift? Please read case and then discuss the questions in pairs. 1. Why do you think the old woman appeared to be angry? 2. How do you relate the old woman’s behavior to her culture? Chapter 10 Intercultural Communication Competence

6. 1. Significance of Competent Intercultural Communication 2. The Imperative for Intercultural Competence a. The Economic Imperative for Intercultural Competence b. The Technological Imperative for Intercultural Competence c. The Demographic Imperative for Intercultural Competence d. The Social Justice Imperative for Intercultural Competence Factors underlying Intercultural Communication Competence Chapter 10 Intercultural Communication Competence Text A

7. Why do we need intercultural competence in modern society? After-Reading Check Chapter 10 Intercultural Communication Competence

8. Four Definitions  Competent Communication  Communication Competence  Intercultural Competence  Intercultural Communication Competence Text B Definitions: Communication Competence and Intercultural Communication Competence Chapter 10 Intercultural Communication Competence

9. Competent communication Competent communication is interaction that is perceived as effective in fulfilling certain rewarding objectives and is also appropriate to the context in which the interac­tion occurs. Chapter 10 Intercultural Communication Competence

10. Communication Competence Communication competence is a social judgment that people make about others. Chapter 10 Intercultural Communication Competence

11. Intercultural Competence “The ability to become effective and appropriate in interacting across cultures” Chapter 10 Intercultural Communication Competence

12. Intercultural communication competence Intercultural communication competence refers to the ability to accomplish effective and appropriate intercultural communication between communicators of different cultures. Chapter 10 Intercultural Communication Competence

13. The Components of Intercultural Competence  Individual Components of Intercultural Competence : Individual components usually include motivation, knowledge, attitudes, behaviors and skills.  Contextual Components of Intercultural Competence Text C The Components of Intercultural Competence Chapter 10 Intercultural Communication Competence

14. Individual Components of Intercultural Competence Motivation includes the overall set of emotional associations that people have as they actually communicate interculturally. a.Motivation Chapter 10 Intercultural Communication Competence

15. The knowledge component comprises various cognitive aspects of communication competence; it involves what we know about ourselves and others, and about various aspects of communication. b. Knowledge Chapter 10 Intercultural Communication Competence

16. Many attitudes contribute to intercultural communication competence, including tolerance for ambiguity, empathy, and nonjudgmentalness. c. Attitudes Chapter 10 Intercultural Communication Competence

17. There seem to be two levels of behavioral competence. The macro level includes many culture-general behaviors, then there is the micro level, at which these general behaviors are implemented in culture-specific ways. d. Behaviors and Skills Chapter 10 Intercultural Communication Competence

18. Contextual Components of Intercultural Competence Context refers to all the information in the actual communication setting, so some intercultural communication scholars would use another term “situational features” to refer to the context. Another aspect of context is the communicator's position within a speech community. In addition, an individual’s competence may be constrained by the political, economic, and historical contexts. Chapter 10 Intercultural Communication Competence

19. Text D The Dimensions of Intercultural Competence The Knowledge Dimension The Affective Dimension The Psychomotor Dimension The Situational Features Dimension Chapter 10 Intercultural Communication Competence

20. Intercultural Competence Knowledge Situational Features Psychomotor Affective Chapter 10 Intercultural Communication Competence

21. a. Ethnocentrism b. Cognitive Complexity c. Self-esteem and Confidence d. Innovativeness e. Trust in People f. Acculturation Motivation Text E Strategies and Skills for Improving Intercultural Competence Chapter 10 Intercultural Communication Competence

22. a. Work to Emphasize Areas of Similarity with Others b. Try to Accept Differing Opinions c. Make Your Verbal Messages d. Avoid Dominating Conversations e. Avoid Being Submissive in Conversations f. Be an Affirmer Skills for Improving Intercultural Competence Chapter 10 Intercultural Communication Competence

23. Case study Improved Communication Alternative communication began early on our Beijing bound flight. A strong Chinese man in a navy-blue suit was the last to board. He sat down in the aisle seat next to my travel mate, Aaron, and threw his seat belt across his lap. Neither Aaron nor I had yet learned how to say as much as "hello" in Chinese. We caught the blue-suited man's attention and greeted him with a silent nod and smile. He turned away with a look of slight disgust, which we interpreted as a message to end efforts at socialization. Chapter 10 Intercultural Communication Competence

24. We were discouraged by the hostility of this first encounter, but we were determined to improve our capacity. We opened our China travel book and started in on the "Useful Phrases" section. As we practiced counting from 1 to 10 quietly, we were startled to hear the third resident of our row chime in to correct our pronunciation of the number 2, ("aarrr," not "rrr"). We overeagerly corrected ourselves, thanked him generously, and went on counting; making it clear that constructive criticism was welcome. For the remainder of the flight, Mr. Wang leaned over our book and pointed out our mistakes. We shared a few laughs. Chapter 10 Intercultural Communication Competence

25. It did not matter that much if what Mr. Wang taught us was forgotten or misunderstood. What mattered was that his image of us as happily ignorant was dispelled, as was our image of him as hostile. We communicated. Chapter 10 Intercultural Communication Competence

26. Assignment  Do the Checklist and Assessment.  Do the rest exercises and activities in “After- reading Check” of each text.  Answer the following questions: (1) How does this case relate to intercultural communication? (2) Why did the author have a bad impression on the Chinese man? (3) How did he change his opinion about the Chinese man? Chapter 10 Intercultural Communication Competence

27. After-class activities 1. Write a paper analyzing the intercultural communication competence. 2. Review the chapter Chapter 10 Intercultural Communication Competence

28. Thank you!