Regional Training Unit Slide 3 Exploring Effectiveness Consider the terms Personal Effectiveness Interpersonal Effectiveness Can you explore with others what these terms might mean?
Regional Training Unit Slide 4 Aristotle We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Regional Training Unit Slide 5 Perceptual Theory
Regional Training Unit Slide 6 The Problem is sometimes how we see the problem Two battleships assigned to the training squadron had been at sea on manoeuvres in heavy weather for several days. I was serving on the lead battleship and was on watch on the bridge as night fell. The visibility was poor with patchy fog, so the captain remained on the bridge keeping an eye on activities. Shortly after dark, the lookout on the wing of the bridge reported. “light, bearing on the starboard bow.” “Is it steady or moving astern?” the captain called out. Lookout replied, “Steady, captain, which meant we were on a dangerous collision course with that ship. The captain then called to the signalman, “Signal that ship: We are on a collision course, advisable for you to change course 20 degrees.” Back came a signal, “Advisable for you to change course 20 degrees.” The captain said, “Send, I’m a captain change course 20 degrees.” “I’m a seaman second class,” came the reply. “You had better change course 20degrees.” By that time the captain was furious. He spat out, “Send, I’m a battleship. Change course 20 degrees.” Back came the flashing light, “I’m a lighthouse.” We changed course.
Regional Training Unit Slide 7 Integrity Honesty Fairness Human Dignity Service Quality / Excellence Growth Tolerance Encouragement The more closely our paradigms (mental maps) are in alignment with these principles, the more authentic our actions become. Lighthouse Principles
Regional Training Unit Slide 8 What’s required to change our Habits? Be Proactive Begin with the end in mind First Things First Habits
Regional Training Unit Slide 9 Response Language RESPONSE LANGUAGE REACTIVE There’s nothing I can do. That’s just the way I am He makes me angry. They won’t allow….. I can’t I must If only PROACTIVE Let’s look at our alternatives. I can choose a different approach. I control my feelings. I will choose an appropriate response. I choose I prefer I will. Source: Stephen Covey, The Seven Habits of Highly Effective People
Regional Training Unit Slide 10 Circles of Concern and Influence CIRCLE OF CONCERN CIRCLE OF INFLUENCE Source: Stephen Covey, The Seven Habits of Highly Effective People
Regional Training Unit Slide 11 Proactive Model STIMULUSFREEDOM TO CHOOSE RESPONSE SELF AWARENESS IMAGINATION CONSCIENCE INDEPENDENT WILL Can you think of an occasion when you have responded to a situation in an inappropriate way?
Regional Training Unit Slide 12 Four Human Endowments SELF AWARENESS CONSCIENCE CREATIVE IMAGINATION INDEPENDENT WILL
Regional Training Unit Slide 13 Begin with the end in Mind There is no doubt the use of visualisation is a prominent tool for sports men and women and for those who seek greater accomplishment in their lives. Consider what you wish to accomplish this year and can you visualise what this might look like? _______________________________________ _______________________________________ _______________________________________ _
Regional Training Unit Slide 14 The Time Management Matrix URGENTNOT URGENT IMPORTANT NOT IMPORTANT Source: Stephen Covey, The Seven Habits of Highly Effective People
Regional Training Unit Slide 15 The Time Management Matrix 1. ACTIVITIES Crises Pressing Problems Deadline Driven Projects RESULTS Stress Burnout Crises Management Putting Out Fires 3. ACTIVITIES Prevention Relationship Building Recognising New Opportunities Planning; Recreation RESULTS Vision Balance Discipline Control Few Crises 2. ACTIVITIES Interruptions; Some Calls Some Mail; Some Reports Some Meetings RESULTS Short Term Focus Crises Management Reputation Chameleon Character Feel Victimised 4. ACTIVITIES Trivia, Busy Work Some Mail, Calls Time Wasters Pleasant Activities RESULTS Lack of Responsibility Lose Jobs Dependence of Others NOT IMPORTANT IMPORTANT URGENTNOT URGENT Source: Stephen Covey, The Seven Habits of Highly Effective People
Regional Training Unit Slide 16 Review of Private Victory Take 5-10 minutes to read the summary statements for the Habits that help to create private Victory.
Regional Training Unit Slide 17 Invitational Education Five assumptions are basic to Invitational Education: 1.People are able, valuable, and responsible and should be treated accordingly. 2. Education should be a co-operative, collaborative activity. 3. People possess untapped potential in all areas of worthwhile human endeavour. 4. Process is as important as product. 5. Human potential can best be realised by creating and maintaining places, policies, processes, and programmes specifically designed to invite development, and by people who are intentionally inviting with themselves and others, personally and professionally.
Regional Training Unit Slide 18 What’s required to change our Habits? Think win/win Synergize Seek first to be understand then to be undertood Habits
Regional Training Unit Slide 19 Think win/win LOSE/WINWIN/WIN LOSE/LOSEWIN/LOSE PEOPLEPEOPLE LOWOUTCOMEHIGH Source: Stephen Covey, The Seven Habits of Highly Effective People
Regional Training Unit Slide 20 You are listening to me when... You come quietly into my private world and let me be me; You really try to understand me even if I’m not making much sense; You grasp my point even when it’s against your own convictions; You realised that the hour I took from you has left you a bit tired and drained; You allow me the dignity of making my own decisions even though you think they might be wrong; You do not take my problem from me, but allow me to deal with it in my own way; You do not offer religious solace before I am ready for it; You give me enough room to discover for myself what is really going on; You accept my gift of gratitude by telling me how good it makes you feel to know that you have been helpful. Samaritans, South Africa Communication involves listening
Regional Training Unit Slide 21 Communication involves listening You are not listening to me when... You do not care about me; You say you understand before you know me well enough; You have an answer for my problem before I’ve finished telling you what my problem is; You cut me off before I’ve finished speaking; You finish my sentence for me; You feel critical of my vocabulary, grammar or accent; You are dying to tell me something; You tell me about your experience, making mine feel unimportant; You are communicating to someone else in the room; You refuse my thanks by telling me you haven’t really done anything. Samaritans, South Africa
Regional Training Unit Slide 22 Habit 7 Sharpen the Saw Sharpening the saw is about constantly renewing ourselves in the four basic areas of life: physical, social /emotional, mental and spiritual. It is the habit that increases our capacity to live all the other habits of effectiveness. Habit 7 promotes vision, renewal and continuous improvement, safeguards against burnout and entropy, and puts the organisation on a new upward growth path. For a family, it increases personal and family activities such as establishing traditions that nurture the spirit of family renewal.
Regional Training Unit Slide 23 Habit 7 – Sharpen the Saw PHYSICAL Exercise, Nutrition Stress Management MENTAL Reading, Visualising, Planning, Writing SOCIAL/EMOTIONAL Service, Empathy, Synergy, Intrinsic Security SPIRITUAL Value Clarification & Commitment, Study & Mediation
Regional Training Unit Slide 24 Evaluation and Travel Thank you for your involvement, for sharing the gift of who you are.