1. GRT (Global Registration Tool) IPOSS Token Process Version: 1.2; Updated: 2014-02-04 Owner: pmtaylor@avaya.com

2. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 22 IPOSS Token Proces Gather End User data, complete Manual transmission form Check data on transmittal form with reseller Create internal Order & raise PO Accept Order Create end User FL Create SAP Support contract Register system onsite using FL Create SAP Invoice & Confirmation Buy Token Stock or Order Tokens Automatically create contract & FL Register E nd Customer, Equip, & Redeem Token Create SAP Invoice to Disti System under Coverage Old Manual Form Based ProcessNew Token Automated Process Faster to order Faster access to support Less pushbacks, Less waiting 24 Hours 5 Working Days DistiReseller Avaya

3. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 33 Szczegóły przepływu obsługi tokenów IPOSS Configure Token Quote For IPOSS Hardware and Service Options (EC/OC) Complete Token Order to Generate Tokens (Manage Tokens) (EC/OC) or (EDI) Distribute Token to BP with IPOSS Order – Token PDFs (EC/OC) Receive Token for IPOSS Order Create/Search for End Customer Account (Sold_to/ FL) -Associate BPLink to account -(GRT) Install and Register IPO equipment (GRT) Redeem Token for End Customer to create Avaya IPOSS Contract (GRT) Place Order to Disti for IPOSS “T” Material Codes (End Customer info not required) Avaya Invoice Received for Token /Contract /Sales Out Reporting Ok AVAYA (SAP): -Contract Created -Disti Invoice Created Distributor Partner Start End

4. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 44 IPOSS Token Proces  IPOSS Token proces jest zamierzeniem otwarcie się na rynek – przeznaczony dla nowych klientów IPOSS  Token proces nie może być używany dla Renewals, Recasts, Special Bids, IP Office Branch, Contact Center Offer (aka Phoenix), lub kompleksowych instalacji Enterprise  Ten proces przebiega równolegle do innych aktualnie prowadzonych przez Avaya dla SME i będzie wprowadzany jako podstawowy w następnych miesiącach.  Przykłady i odpowiedzi na częste pytania znajdują się w FAQ…. –A Token only covers a single customer location (sold to/function location). If multiple sites, then multiple tokens should be requested. –A distributor does not need to know the end-customer information/location in order to provide the Token; only hardware to be covered, service options and Partner billing information –Registration of equipment is required before a Token can be redeemed; otherwise and error will be displayed

5. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 5 Sample Token (pdf)

6. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 6 Token Process within GRT

7. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 7 Account Creation

8. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 8 Account Creation

9. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 9 Token Process within GRT

10. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 10 Hardware Registration

11. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 11 Token Process within GRT

12. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 12 Token Redemption

13. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 13 Token Redemption

14. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 14 Sample Redemption Confirmation xxxxxxxxxxxxxxxxxxxxxxxxx 12345678

15. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 15 Podsumowanie  IPOSS Token może być aktywowany /wykupiony w ciągu minut a nie dni –Zamów Token z wymaganym poziomem usług oraz literką „T” w kodzie –Odszukaj lub zarejestruj konto klienta (Sold_to/Functional location) –Zarejestruj wyposażenie IPOSS –Wykup token For Questions Please Contact the Avaya team Patsy Taylor: pmtaylor@avaya.compmtaylor@avaya.com Uwe Ehlert: uehlert@avaya.comuehlert@avaya.com Emi Kiss: ekiss@avaya.comekiss@avaya.com

16. Avaya - Proprietary. Use pursuant to your signed agreement or Avaya policy. 16 User Guides, Videos, and FAQ  For More Details: –https://support.avaya.com/iposstokenhttps://support.avaya.com/iposstoken  User Guides and Frequently Asked Questions –PDF: Avaya Global Registration Tool - IPOSS Gift Card Token User Guide PDF: IPOSS Gift Card Token Quick Reference Guide - Account Creation PDF: IPOSS Gift Card Token Quick Reference Guide - Token Redemption PDF: IPOSS Gift Card Token - FAQsAvaya Global Registration Tool - IPOSS Gift Card Token User GuideIPOSS Gift Card Token Quick Reference Guide - Account CreationIPOSS Gift Card Token Quick Reference Guide - Token RedemptionIPOSS Gift Card Token - FAQs  YouTube Training Videos –Video: IPOSS Gift Card Token Quick - Account Creation Video: IPOSS Gift Card Token Quick - Token RedemptionIPOSS Gift Card Token Quick - Account CreationIPOSS Gift Card Token Quick - Token Redemption –Video: IPOSS Technical Registration of an IP OfficeIPOSS Technical Registration of an IP Office