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© 2009 Amadeus IT Group SA 1 Electronic Ticketing Direct Distribution Product Management Reservation Platform Ticketing August 2009
© 2009 Amadeus IT Group SA 2 Agenda Introduction Main features Frequently Asked Questions FeaturesFAQIntroduction
© 2009 Amadeus IT Group SA 3 Agenda Introduction Main features Frequently Asked Questions FeaturesIntroductionFAQ
© 2009 Amadeus IT Group SA 4 Overview The Electronic Ticketing solution for NON BSP markets* Allow authorised travel agencies to: issue e-tickets on carrier e-ticket stock follow-up on those e-tickets Direct reporting to airline revenue accountings with daily RET or HOT files Out of scope Billing & settlement (directly managed between airlines and travel agents) 18 airlines already successfully use the product in 23 markets * Also available in BSP markets on request FeaturesIntroductionFAQ
© 2009 Amadeus IT Group SA 5 BSP distribution flow Travel Agent Global Distribution System e-ticket record creation Ticketing requests Central Ticketing System Data Processing Center IATA BSP Validating carrier e-ticket database Airline accounting system LIFT file HOT file RET file FeaturesIntroductionFAQ
© 2009 Amadeus IT Group SA 6 Electronic Ticketing Direct distribution flow Travel Agent Global Distribution System e-ticket record creation Ticketing requests Central Ticketing System Data Processing Center IATA BSP Validating carrier e-ticket database Airline accounting system LIFT file HOT file RET file FeaturesIntroductionFAQ
© 2009 Amadeus IT Group SA 7 Agenda Introduction Main features Frequently Asked Questions IntroductionFAQFeatures
© 2009 Amadeus IT Group SA 8 Electronic Ticketing Direct offer 1. Create/Update a PNR Mandatory Passenger name Flight segment(s) Ticketing arrangement Form of payment Validating carrier Optional Commission Fare Discount Other elements 3. Issue the e-ticket 2. Price the PNR Automated Manual TST Incentive ticketing e-ticket record 4. Follow-up on the e-ticket Display / Search of e-ticket record Cancellation (old package) Refund Revalidation Exchange / Reissue Display of e-ticket history Supporting documents Sales Report Integration in the Amadeus Selling Platform IntroductionFAQFeatures
© 2009 Amadeus IT Group SA 9 Issuance Issuance using a specific entry (TTP/T-xx) The airline e-ticket range is used The ticket stock is stored in Amadeus system and automatically sub-allocated to authorized travel agents Specific Form Of Payments (FOP) dedicated to e-Ticketing Direct IntroductionFAQFeatures
© 2009 Amadeus IT Group SA 10 Output documents Agents accounting coupons Audit coupon Agent coupon Credit Card Charge Form Customer Itinerary receipt (ITR) The itinerary receipt is a legal contract with the airline Faxed Printed ed Printed Ex Broadcast IntroductionFAQFeatures
© 2009 Amadeus IT Group SA 11 Sales Reports Reports registering all sales Ease office accounting checks 9 different generic reports for travel agencies Filter options available Possibility to: Cancel or reinstate sales Make manual registration Print reports Sales Reports per day TJQ – Query Report TJT – Transaction Report TJD – Daily Report TJN – Net Remit Report TJH – History Report Sales Reports per sales period TJI – Item Report TJS – Summary Sales Report TJX – Cross Reference Report TJL – Sales Report List Ex IntroductionFAQFeatures
© 2009 Amadeus IT Group SA 12 Agenda Introduction Main features Frequently Asked Questions IntroductionFeaturesFAQ
© 2009 Amadeus IT Group SA 13 FAQs Can this product target BSP markets? Yes, but at the moment Amadeus is focusing on NON BSP markets How can an airline check the sales made with this solution? A RET or HOT file is sent from Amadeus to the airline revenue accounting system on daily basis Can non-IATA travel agencies benefit from the solution? No, an IATA code is required to issue electronic tickets Which is the implementation timeline? Once an implementation slot is available, the lead time is between 1 to 2 months How are support and training managed? Support is available in the Amadeus help pages (HE ETKT DIRECT), and e- learning sessions are available Is there a fraud control? Yes, there is an enhanced security product option with which the airlines can allow specific e-ticketing quotas to the travel agencies according their bilateral agreement IntroductionFeaturesFAQ
© 2009 Amadeus IT Group SA 14 Questions 14
© 2009 Amadeus IT Group SA 15 Thank you for your attention Product Management Please send your queries to: For additional information please visit the: Opera Electronic Ticketing page
© 2009 Amadeus IT Group SA 16 Itinerary Receipt (ITR) - illustration IntroductionFAQFeatures Bac k
© 2009 Amadeus IT Group SA 17 e-Ticket record display e-ticket status Record locator Ticket number Passenger name Flight details Agent IATA n° Passenger type Form of payment Total Fare paid Taxes ( Cryptic display ticket ) IntroductionFAQFeatures Bac k
© 2009 Amadeus IT Group SA 18 TJQ - Query sales report illustration Sequence Number (automatically incremented, handled at office ID level) * When document is confirmed Airline code Logical document number Total document amount (sum of all Form of Payment for the item, excluding NR FOP type ), sum of taxes, and commission amount Form of payment TJQ/SOF/D-03DEC05DEC/T-QR Document type Agent sign initials Bac k IntroductionFAQFeatures
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