1. Supervisory Skills Punya Prasad Neupane Executive Director Nepal Administrative Staff college

2. Concept of Supervision Supervision is the process of encouraging the members of a work unit to contribute positively towards accomplishing the organizational goal(s). A supervisor is a person who is given authority and responsibility for planning and controlling the work of a group by close contact. - Betts, 1992

3. Concept of…(contd.) A supervisor’s job is all about to establish goals and lead a team of people to achieve them. A supervisor need to know: his/her job, people, organization and boundaries (limitations)

4. Characteristics of Effective Supervisor Leadership potential Interpersonal Relationship Job Knowledge Initiative (Being proactive) Dependability Positive Attitude

5. Characteristics of…(contd.) Impartiality/ being unbiased Self-Discipline Patience Group/ Team Work Proper Communication

6. Role of a supervisor Leadership role --which encourages, supports and motivates the team members Operational role-- which manages the flow of work through decision-making and problem solving. Communication role--which serves as two-way conduit between upper management and supervisees.

7. Skills Required for a Supervisor Human Conceptual Diagnostic Technical Political (Griffin, 1984)

8. Seven skills for successful supervision Listening Availability Mission focus/priority setting Transparency Delegation Taking responsibility and giving credit Realism

9. Responsibilities of a Supervisor Establishing a warm and trusting working climate Assign specific duties to each worker Handle employees’ problems promptly Train employees in job-related skills Counsel when needed

10. Responsibilities…(contd.) Handle Grievances Develop certain level of Morale Provide a clear explanation as and when necessary Support employees when they are being treated arbitrarily

11. Functions of a Supervisor Planning Organizing Controlling Production Maintenance Methods Improvement

12. Functions of…(contd.) Quality Management Costs Improving the working conditions Personnel Management ( Motivation, Communication, Managing Relations etc.)

13. New Supervisory Challenges Increased complexity of work Difficulty to supervise Decline in work ethics Rising expectations of workers Trade unionism Rapid development of technology

14. New Supervisory…(contd.) Political influence High expectations from organization Difficulty to minimize the role of informal groups State of accountability Lack of authority

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