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user experience design for web services sarah houghton-jan

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Presentation on theme: "user experience design for web services sarah houghton-jan"— Presentation transcript:

1 user experience design for web services sarah houghton-jan

2 what is user experience?

3 interaction like understand use

4 user experience accessibility human computer interaction usability
branding user experience library science ergonomics performance ethnography web analytics design information architecture technical writing

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14 5 planes of user experience design
surface visual design skeleton interface & navigation structure IA & interface design scope content reqs & functionality strategy site objectives & user needs

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16 usability principles

17 “you are not the user. neither is your boss
“you are not the user. neither is your boss.” ~Jessyca Fredrick, ThisNext

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19 5 laws of library science 1) books are for use 2) every reader his [or her] book 3) every book its reader 4) save the time of the reader 5) the library is a growing organism ux web design

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22 usability research

23 }nice! }meh... surveys focus groups user interviews card sorting
walk-throughs user personas }meh... }nice! bazinga!

24 Photo credit: Adaptive Path (http://www.adaptivepath.com/)

25 information architecture

26 navigation content throughout the site on a page interplay with design

27 start with a content audit!

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29 navigation 101 fewer words fewer choices fewer steps

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31 writing for the web

32 remove words (yes, as many as you can)

33 eBooks, eAudioBooks, and eMusic materials at San Jose Public Library are available 24-7, whenever you’re online. What do I need to use the library’s eBooks, eAudioBooks, and eMusic? A free Library Card account; a personal computer with an internet connection (not a library computer); reader software (for downloadable titles).

34 block & format

35 be consistent in labeling

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37 design and information

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41 5 steps to changing your website

42 stop thinking like a librarian
#1 stop thinking like a librarian

43 watch people use the website
#2 watch people use the website

44 rapid prototype changes
#3 rapid prototype changes

45 #4 test it

46 #5 implement & repeat

47 Further Reading x 10 1) Adaptive Path Blog - http://www. adaptivepath
Further Reading x 10 1) Adaptive Path Blog - 2) Boxes and Arrows - 3) Don't Make Me Think: A Common Sense Approach to Web Usability (Steve Krug) 4) Information and Design Usability Resources - 5) A Project Guide to UX Design (Ross Unger and Carolyn Chandler) 6) Sketching User Experiences (Bill Buxton) 7) Ten Usability Tips Based on Research Studies (Cameron Chapman): 8) Undercover User Experience Design: Voices That Matter (Cennydd Bowles and James Box) 9) Usability Guidelines: 10) A User's Guide to Managing User Experience Teams:

48 questions and discussions
Sarah Houghton-Jan LibrarianInBlack.net @TheLiB


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