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Internet Redesign Project Texas Workforce Commission Deborah Bice-Broussard, Ph.D. PESO-WG, October 13, 2011.

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Presentation on theme: "Internet Redesign Project Texas Workforce Commission Deborah Bice-Broussard, Ph.D. PESO-WG, October 13, 2011."— Presentation transcript:

1 Internet Redesign Project Texas Workforce Commission Deborah Bice-Broussard, Ph.D. PESO-WG, October 13, 2011

2 Presentation Purpose Describe elements of TWC’s website redesign project Identify how accessibility is incorporated throughout the project Internet Home Page Redesign – Texas Workforce Commission 2

3 3 Topics Project goals, benefits & scope Challenges Keys to success Process Accessibility The new design What’s next Resources: Book references

4 Project Goals Enhance communications & outreach Update look & functionality Plan for completing incremental redesign Lay foundation for ongoing strategic, dynamic website development Internet Home Page Redesign – Texas Workforce Commission 4

5 Customer Benefits An improved, user-friendly website with a logical structure and design  Establishes clearly TWC’s identity and services  Provides a clear path to relevant information  Reduces effort and time to find information or complete tasks on the website Internet Home Page Redesign – Texas Workforce Commission 5

6 Project Scope: Included Redesign of TWC’s home page, menu pages, & layout of other types of pages Governance structure for approving future routine changes to the website Strategic roadmap for incrementally redesigning the entire website Internet Home Page Redesign – Texas Workforce Commission 6

7 Project Scope: Excluded Redesign of content/detail pages Changes to TWC Web applications & other TWC sites  e.g., WorkInTexas.com, Labor Market and Career Information, Texas Industry Profiles Redesign of TWC’s Intranet website Internet Home Page Redesign – Texas Workforce Commission 7

8 Challenges Diverse customer interests High number of programs & services Large amount of content, many owners Limited resources (budget, time, staff) Adequate stakeholder participation Internet Home Page Redesign – Texas Workforce Commission 8

9 9 Keys to Success Clear & sufficient communication Having the right people involved Shared expectations & standards Timely & accurate input Follow-through & execution Teamwork, collaboration High quality artifacts Checkpoints, early review

10 Process Collaborative effort – team, stakeholders Agency standard project management practices & tools (PMO) Requirements – project definition, law & rule, Web Trends analysis, best practices research, requirements gathering sessions, agency standards, technical Internet Home Page Redesign – Texas Workforce Commission 10

11 Internet Home Page Redesign – Texas Workforce Commission 11 Process, continued Home page design options (3)  Information architecture  Static prototypes Focus groups, surveys Home page design selection Detailed design

12 Internet Home Page Redesign – Texas Workforce Commission 12 Definitions Usability: The ease with which individuals can use a product in order to achieve a specific goal. Accessibility: The extent to which individuals with disabilities can perceive, understand, navigate, and interact with a product.

13 Accessibility Request for proposals Vendor selection Contract / Project deliverable expectations Project kickoff Requirements gathering Coding / Development (agency standards) Unit Testing Internet Home Page Redesign – Texas Workforce Commission 13

14 New Design Site: Feature highlights Internet Home Page Redesign – Texas Workforce Commission 14

15 What’s Next? Complete remaining project deliverables  Internet Governance  Future Internet Redesign Planning Develop agency content strategy Maintain website style guide & design concept Conduct ongoing usability testing Internet Home Page Redesign – Texas Workforce Commission 15

16 Resources: Books Don’t Make Me Think: A Common Sense Approach to Web Usability – Steve Krug Letting Go of the Words: Writing Web Content That Works – Janice (Ginny) Redish Content Strategy for the Web – Kristina Halvorson Rocket Surgery Made Easy: The Do-It-Yourself Guide to Finding and Fixing Usability Problems – Steve Krug Internet Home Page Redesign – Texas Workforce Commission 16

17 Q&A Questions or comments now? Questions later: Deborah Bice-Broussard Project Management Office, TWC Internet Home Page Redesign – Texas Workforce Commission 17


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