1. How to write an
Step-by-step guide

2. Model e-mail An e-mail usually has the following structure: Salutation
Body
Complimentary close
Write the in the form of a business letter. Keep a formal tone.
The three parts are explained on the following slides.

3. SALUTATION Subject: Introduction:
Make the subject line precise, short and simple.
Introduction:
Write an appropriate salutation, e.g. Dear Sirs.
Introduce yourself and refer to previous correspondence, if any.
State the reason(s) why you are writing.

4. BODY
Structure the contents of your in clearly defined sections.
Make sure you address all the issues mentioned in the instructions.
Arrange the contents logically.

5. COMPLIMENTARY CLOSE End the e-mail appropriately.
Write a complimentary close taking the salutation into consideration, e.g. Yours faithfully.