2 About Fidelity PMS Software Fidelity Hotel Management System is a full featured Hotel Property Management Solution for single or multiple hotel properties. Highly integrated with more than 300 hotel subsystems (accounting systems, doorlocking, video systems, energy management, gds/ids interface, yield management,…)300 hotel subsystemsFully configurable, modular and scalable system which is tailored for various aspects of hotel property management(front office, F&B, wellness, banquet, online booking, guest loyalty,..)Database-Supportedeport Design
3 Fidelity to Hospitality – since 1998 Why Fidelity MAiS Team?Fidelity to Hospitality – since 1998Highly specialised, experienced team of hotel management consultants and IT specialists.Responsive first-class support (24/7).We consider our clients to be our partners (client-oriented philosophy).History of success.Outstanding product portfolio.
5 Fidelity flagship product - Fidelity PMS Used by independent hotels, hotel chains, hotel resorts,spa and health resorts, conference and wellness hotels.Effective support for hotel business management covering sales office with allotments, reservations office, cashier, housekeeping, reporting, back office, etc.
6 Fidelity flagship product - Fidelity PMS Highlights Powerful hotel resort featureSupporting unlimited room types, rate packages.Multicurrency accounting systemEnabling multilingual use of your hotel staff (In one installation one user can use the system in English, the other user can use in Chinese)No down-time night auditDatabase-supported report designFast access to data via in-context business intelligence.Powerful reporting capability,and much more…
7 Competitive advantages of Fidelity Fidelity solutions are designed from the effective hospitality management standpoint.(Best business practice and knowledge built-in products).Complete integration of different hotel departments withlive two-way communication between module programs, such as package reservations, guest profile, guest history, guest loyalty status….Numerous powerful product features.Fully integrated hospitality solution "Fidelity”, high level of integration (comprehensive interface options).Highest standards of performance, reliability & security.
8 Fidelity Strength - flexibility Feature flexibilityDatabase and development technology allows features to adapt to each country’s government requirements including pricing adoption.User-definabilityUser-definability enables the system to be customized to any hotel environment and size (user-definable fields, reports, language, night audit,…)Deployment flexibilityOn-premise deployment or SaaS deplyomentScalability & ModularityEasy upgrade to multi-property oradding new modules as your business grows(wellness, banquet,…)
9 Fidelity Strength – intelligent interactive PMS system Integrated software program that runs off a single or multi-database enabling various hotel departments to automatically share information, communicate with each other and interact in real-time.Based on hotel business intelligence.Second to none: dynamic two-way communication/ interaction between software programs: front office,wellness,banquet,F&B, loyalty program,..enabling comprehensive & centralised hotel business management
10 Walk-in guests book online for a better price or last available room Walk-in guests book online for a better price or last available room? Break free from …Create your own price policy & have a complete control over your room rates on all sales channels– break free from your dependance on third-partiesEnable last available room sale in real-time– break free from keeping additional rooms for possible bookingsSell on multiple online channels whilst using one tool to manage your inventory - Break free from administration & distribution costsWork with real-time availability display, synchronized data & availability – break free from costly overbooking
11 Fidelity WebRes Online Booking: booking engine & channel management system Connect with the leading distribution channels & enable online bookings on your own website.Sell on multiple online channels but manage them from one place. Single live inventory & instant synchronization across channels.Enables last available room sale in real-time with no risk of overbooking Make your complete booking options available online, for example child rates or special banquet / wellness packages. Accept bookings 24/7 from multiplechannels directly to your PMS system.
12 Channel management system With the Fidelity Channel Manager Interface you can automatically send your availabilities and prices directly to the Channel Manager and, because this is a two-way interface, import bookings from internet booking engines like booking.com directly into Fidelity PMSConnect your rentable units to more than 30 internet booking engines & global distribution systems.
13 Fidelity Banquet & Event Management System: incl Fidelity Banquet & Event Management System: incl. web booking engine for event plannersBooking management Event space schedulingPlanning & capacity optimizationLabor scheduling (work order) & Task managementReal time task monitoring systemHuman resource managementEquipment & inventory managementEvent registration management Online event registrationCustomer relationship managementAccommodation managementAttendee registration trackingPMS integration and data interfacesCustomizable reporting
14 Fidelity Wellness & Leisure Management System: supporting unique needs of spa resort property Create & manage complex stays & vacation packages! One guest profile that serves both Fidelity Property Management and Fidelity Leisure.Create & sell numerous packages and offers online, combining hotel services with wellness services or on-site activities.Online bookings are made and transferred automatically in real time to Fidelity PMS and Fidelity Leisure with an order of specific activity included in the package to be carried out.With PAY-TV integration, your resort guests are, during their stay, noted on every scheduled on- site activity or spa treatment on TV screen in their hotel room.
15 Fidelity Medical Management System: supporting unique needs of health-medical resort property Simplified management of demanding process of patient's treatment or rehabilitation and medical service accounting. Manage records with complete details of patient's treatment along with treatment scheduling (physiotherapy treatment, acupuncture, etc.)Enable better work organisation: occupancy rate & staff planning, accelerated communication among departments and employees.With Fidelity PMS integration, the solution provides effective accommodation management of your patients/clients.
16 Fidelity Restaurant Management System: developed specially for hotel/resort restaurants, cafeteria, luxury dining…Cash operations with integrated stock management (verification of stocks at any moment, evaluations of stock according to various methods,…)A wide variety of touch-screen terminals & handheld wireless terminalsDifferent cash-POS terminals with a wide variety of peripheral devicesThoughtfully developed system of interfaces for the integration of different software packages (PMS, wellness, banquet, medical, loyalty)
17 Guest Loyalty Management System: dynamic real-time loyalty & promotion at every point of sale strategies for points-based and guest recognition-based programsacquiring important guest information & their buying habits - it includes mechanisms to incorporate powerful incentives and reward features that motivate and reward loyal guests (bonuses, double points, rewards).loyalty system open to connect with other partner programs, outside the company, enabling inter-branch connections, for example managing loyalty cards on a destination basis
18 What do you gain from Fidelity? Diferentiation from competitionestablish a high level of service for increasingly demanding guests, increase of guest loyaltyHelp in making crucial management decisionsanticipating leisure demand and hotel occupancy patterns (yield management)Higher business turnover/profitIncrease sales, lower your costsIntegrated online booking, channel management systembetter use of your resources for the benefit of the guest and cost reductionCompletely integrated system enabling centralised hotel management systemSuccesful & prosper hotel business over the long term
19 Services What we do for you System designing & project management Designing new systems of hotel business informatizationImplementation & maintenanceProject implementation in cooperation with the clientHospitality consultingKnow-how and rich experienceCurriculum licensesFidelity as a learning tool in hotel management schoolsTraining & workshopsSpecial programs adapted to user’s range of activities(receptionist, marketer, organizer, management,..)24/7 live on-line support- First or second-level support
20 Fidelity to Hospitality – since 1998 ReferencesFidelity to Hospitality – since 1998A history of successful international installations(From Germany to Bangladesh,…)Long-term cooperation with satisfied customers(over 10 years of cooperation)Implemented in curriculumof hotel management schools worldwide(promoting best business practices)Award winning product(Best e-project 2009 in Slovenia,product’s proven business benefit)
21 Fidelity references multi-solution installations text Debeli rtič Youth Health ResortUnion hotels & conference centreUnion Hotels, Slovenia High-quality hotels which incorporate the 4*Grand Hotel Union, Grand Hotel Union Business, Hotel Lev and Central Hotel. Union Hotels Ljubljana offer a total of 574 hotel rooms and 29 meeting roomsSolution: Fidelity PMS, Fidelity RMS, Fidelity Banquet & EventThermana spa health resortThermana - one of the most sophisticated spa & wellness centre in Slovenia. Thermana multi-property encompasses of three modern hotels, sophisticated spas & wellness centers, medical and rehabilitation center, modern public baths, convention center with seven modern congress halls and meeting rooms and three outstanding hotel restaurantsFidelity PMS, Fidelity WebRes, Fidelity RMS, Fidelity Wellness & Leisure, Fidelity Medical, Fidelity Banquet & Event, Guest Loyalty Module.textDebeli Rtič, SloveniaThis holiday centre consists of 3 hotel bulidings (Hotel Bor, Hotel Arija and Youth Centre). It features a health and wellness centre with a medical and psyhiotherapy treatment, business centre and offers experience and animation programs for young and elderly in their vast offer. . Solution: Fidelity PMS, Fidelity RMS, Fidelity Wellness & Leisure, Fidelity Medical Management System, Fidelity Banquet & Event
22 Fidelity references one solution installations text Neuschwanstein HotelsKäfer Oktoberfest TavernKäfer Wies’n Schänke – Käfer Oktoberfest Tavern.Originally with a humble 40 seats, their hall now seats a total of 3,000 guests: 1,164 in Käfer Wies‘n-Schänke, 200 in the covered outdoor Freisitz and up to 1,900 in the garden.Solution: Fidelity RMSNewton Hotel SchoolNewton International Limited, Newton Hotel School Bangladesh. Their mission is to provide workplace skills training of a global standard using internationally recognized learning systems. Solution: Fidelity PMStextHotels Around Castle Neuschwanstein, high in the Bavarian Alps, live up to their fairytale reputation. Neuschwainstein hotels include: Schlosshotel Lisl, Villa Jägerhaus, Hotel Schwangauer Hof, Hotel Garni SchlossblickSolution: Fidelity PMS